1. In today’s business environment, the competitive edge lies in the ability of project managers to nurture
relationships with clients to build loyalty and trust. Mastering the technical skills of project
management is only part of the challenge. Equally important is the ability to manage difficult
relationships with clients and employees to ensure project success.
This requires getting inside the heads of the client—to understand their hopes and fears. Only then can
a project manager positively control the “bumps in the road” which arise on every project. Practicing
the art of service recovery can turn a dissatisfied client into an advocate for your firm.
Managing a high-performing team also requires the project manager to deal effectively with difficult
employees – to minimize conflict and build commitment to the group. We’ll share the secrets of
managing performance to ensure project success.

2. The first key to managing difficult clients OR difficult employees is to understand why people behave
the way they do. In this session, you will complete the Myers-Briggs Type Indicator and the DiSC
Personal Profile assessments and discuss implications for dealing effectively with other people.
The ability to manage conflict successfully is a hallmark of effective project managers. In this session,
you will complete a Conflict Style Inventory to learn about your personal conflict style and its
implications for interactions with clients and employees. We’ll discuss the appropriate responses to the
styles used by other people and learn how to turn conflict into a constructive project management tool.
Talkshop, the best Project Management School in the Philippines, equips you with all the necessary
tools to achieve your goals.
In the Information Age, Technical Writing has become a culture as we integrate technology into our
lifestyle. Samples of technical writing abound in our lives – from creative writing to varied forms of
professional writing. Writing prompts functionality and promotes ease when using how-to books in our
library, the user manuals that come with every electronic gadget and electrical appliance, even the
cookbooks in our kitchen.
What is technical writing? What are the technical writing techniques? How complicated is a technical
writing report? Technical writing is a specialized form of professional writing that informs, instructs,
promotes, and sells. Technical writing finds application in all industries. Whatever the field, a technical
writer must know his audience, write clearly and concisely to suit the purpose.

3. Whether you need to prepare a technical writing report, write a how-to manual, come up with a
product insert, or write
about writing, you have
to express all-important
details in a simple
interesting manner, and
eliminate the guesswork
that accompany
technical jargons.
Learn the ropes of
technical writing in
interactive,
communicative
workshops by TalkShop.
Learn how to write in an
organized manner, stay
accurate with details,
and engage your readers’
interest. The workshops come replete with pre and post assessment of participants, a hardbound,
copyrighted compendium as a writing guide, and 3-month proofreading assistance for sustained
monitoring of your teams’ writing progress. Talkshop, the best Technical Writing School in the
Philippines, delivers only the the highest quality of Technical Writing training the country has to offer.
Sheila Viesca, TalkShop CEO steers the writing class to promote your company’s branding with technical
writing exercises that are meaningful, relevant, and targeted to your training needs. For more
information, call (632) 894-5588 and (632) 501-5427.
TALKSHOP is a leading facility for Communication Training, Personality Development, and Teaching
Certification.
TalkShop's credibility is affirmed by a copious list of long-term corporate accounts and individual clients,
as well as its affiliation with international English groups, such as the International English Education
Research Association (IEERA).
TalkShop is the Best English School in the Philippines.