Adopting VUI in a GUI world - Enterprise UX Meetup

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Apple’s Siri and Google Now have ignited consumers’ interest in VUI by delivering valuable and delightful customer experiences. Innovative companies can leverage VUI solutions to create a competitive advantage. But how do you drive the adoption of VUI in an organization with a long GUI-only history? We'll share the frameworks we used to evangelize VUI to help you start your own grassroots VUI movement.

Design

@stephengay
2014
EVOLUTION
Command Line

Interface

(CLI)
Graphical User

Interface

(GUI)
Natural User

Interface

(NUI)
Time
Interactionswithtechnology
Voice User

Interface

(VUI)

A VUI ENABLES PEOPLE TO USE THEIR VOICES AND
INNATE LANGUAGE SKILLS TO INTERACT WITH
TECHNOLOGY. 
DEFINE

@stephengay
2014
TYPES OF INTERACTIONIntegrationComplexity
Customer Benefit

@stephengay
2014
THE SECRETARY
Recognize what is being said and record it

@stephengay
2014
THE BOUNCER
Recognize who is speaking

@stephengay
2014
THE GOPHER
Execute simple orders

@stephengay
2014
THE PERSONAL ASSISTANT
Intelligently respond to natural language input

@stephengay
2014
OPPORTUNTIES
HumanizeHands Free Extra Hand Shortcuts

@stephengay
2014
BE MULTI-MODAL
VUI + GUI

@stephengay
2014
PRINCIPLES
"IT’S DIFFERENT  
"DESIGNING FOR SPEECH

@STEPHENGAY
DOWNLOAD THE PPT AND MATERIAL
@stephengay2014

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Adopting VUI in a GUI world - Enterprise UX Meetup

1. EVANGELIZING & DESIGNING VOICE USER INTERFACE STEPHEN GAY 2014 ADOPTING VUI IN A GUI WORLD MARCH 28, 2014

2. @stephengay 2014 EVOLUTION Command Line Interface (CLI) Graphical User Interface (GUI) Natural User Interface (NUI) Time Interactionswithtechnology Voice User Interface (VUI)

3. A VUI ENABLES PEOPLE TO USE THEIR VOICES AND INNATE LANGUAGE SKILLS TO INTERACT WITH TECHNOLOGY.  DEFINE

4. " TYPES OF INTERACTIONS

5. @stephengay 2014 TYPES OF INTERACTIONIntegrationComplexity Customer Benefit

6. @stephengay 2014 THE SECRETARY Recognize what is being said and record it

7. @stephengay 2014 THE SECRETARY Recognize what is being said and record it

8. @stephengay 2014 THE BOUNCER Recognize who is speaking

9. @stephengay 2014 THE BOUNCER Recognize who is speaking

10. @stephengay 2014 THE BOUNCER

11. @stephengay 2014 THE GOPHER Execute simple orders

12. @stephengay 2014 THE GOPHER Execute simple orders

13. @stephengay 2014

14. @stephengay 2014 THE PERSONAL ASSISTANT Intelligently respond to natural language input