Enhancing the Usability of Libraries

Enhancing the Usability of Libraries Suzanne Lewis, Manager, Gosford and Wyong Hospital Libraries, Northern Sydney Central Coast Health

Usability ,[object Object],[object Object],[object Object],[object Object],Gould, J.D. and Lewis, C. Designing for usability: key principles and what designers think. Communications of the ACM, 28, 3 (March 1985): 300-311.

Ease of Use ,[object Object],[object Object]

Usefulness ,[object Object],[object Object]

[object Object],[object Object],[object Object],Dicks, R. Stanley. Mis-usability: on the uses and misuses of usability testing. Proceedings of the 20th Annual International Conference on Computer Documentation , 26-30. October 20-23, 2002, Toronto, Ontario, Canada.

Usability Quick Fixes ,[object Object],[object Object],[object Object],[object Object],[object Object],Woodward, J. 2005. Creating the customer-driven library: building on the bookstore model. American Library Association: Chicago.

A usable library is easily located and accessible http://www.johnstanley.cc/

Stanley, J & L. 2004. Think for your customer . Lizardpublishing.biz: Kalamunda, WA. All faded, ripped signs are removed All signage is relevant to today All lights are working All displays re-stocked All clutter removed from counter All staff wearing name badges Windows, doors, floors clean & all litter removed Time on clock is correct Velcro, Blu-Tack and sticky tape removed Brochure holders full of relevant leaflets Out of date material removed from counter Completed (tick √) Daily Checklist

What Makes a Library Usable? ,[object Object],[object Object],[object Object],[object Object]

Three Types of Librarianship ,[object Object],[object Object],[object Object]

Lollipop Librarianship ,[object Object],[object Object],[object Object],[object Object]

Lollipop Librarianship ,[object Object],[object Object],[object Object],[object Object],[object Object]

Referrals from Search Engines to Web Sites of 844 Journals Hosted by HighWire Press (June 2005) Steinbrook, R. Searching for the right search – reaching the medical literature. New England Journal of Medicine 2006; 354:4-7.

Broccoli Librarianship ,[object Object],Vaughn, D. & Burton C. 2003. Broccoli librarianship and Google-bred patrons, or what’s wrong with usability testing? College & Undergraduate Libraries 10 (2), 1-18.

Information Literacy ,[object Object],[object Object],[object Object],[object Object]

Evidence Based Librarianship ,[object Object],[object Object]

All Too Familiar? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Stages of EBLIP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Formulate a Question Usability (as a determiner of effectiveness) Evaluation E Original site Comparison C Site improvements Intervention I Staff and students of the organisation Perspective P Library Services Intranet site Setting S

Focus the Question ,[object Object],Cotter, L., Harije, L., Lewis, S. & Tonnison, I. 2006. Adding SPICE to a library intranet site: a recipe to enhance usability. Evidence Based Library and Information Practice 1, (1): 3-25.

Finding the Evidence ,[object Object],[object Object],[object Object]

Appraise the Evidence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Apply the Evidence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Evaluate Impact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What does EBLIP have to do with usability? ,[object Object],[object Object],[object Object]

Don’t be a Broccoli Librarian ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Its OK to be a Lollipop Librarian ,[object Object],[object Object],[object Object],[object Object]

Enhancing Usability Using EBLIP ,[object Object],[object Object]

Evidence Based Collection Management

Chillout @ NSCCH ,[object Object],[object Object],[object Object],[object Object]

Ann Arbor District Library Catalogue www.aadl.org/catalog

Enhancing the Usability of Libraries

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