Where to Find Useful Contact Information and Helplines | Leaner Support is for learners and staff of Pathway Group to easily find signposted services.
For more information about this booklet call: 0121 707 0550 or e-mail: info@pathwaygroup.co.uk
Multicultural Apprenticeship Alliance Launch Slide - Safaraz Ali
Where to Find Useful Contact Information and Helplines | Leaner Support
1. Pathway Groupputting you first
Where to find help
(useful contact
information
and helplines)
Pathway Collegeputting you first
Pathway Group
Fairgate house, 205 Kings Road, Tyseley, Birmingham B11 2AA
Tel: 0800 955 0870 / 0121 707 0550
Email: info@pathwaygroup.co.uk
Web: www.pathwaygroup.co.uk
3. Helplines
AL - Anon Family Groups: For families and friends
of problem drinkers
Tel: 0207 4030888
Web: www.al-anonuk.org.uk
Alcoholics Anonymous: Offer advice and support
and help others to recover from alcoholism
Tel: 0845 7697555
Web: www.alcoholics-anonymous.org.uk
Drinkline: Advice on sensible drinking and alcohol
misuse
Tel: 0800 123 1110
Web: www.patient.co.uk/support/drinkline
•• Child Death Helpline: Helpline for anyone affected
by the death of a child of any age, from pre-birth
to adult, under any circumstances, however
recently or long ago
Tel: 0800 282986
Web: www.childdeathhelpline.org.uk
TheCompassionateFriends:Supportingbereaved
parents/carers and their families
Tel: 0845 1232304
Web: www.tcf.org.uk
Cruise Bereavement Care: Support for people
after the death of someone close
Tel: 0844 477 9400
Web: www.cruse.org.uk
National Careers Service: For all ages to get career
advice and guidance
Tel: 0800 100 900
Web: www.nationalcareersservice.direct.gov.uk
Jobcentre Plus: Where you can search and apply
for jobs
Tel: 0345 604 3719
Web: www.gov.uk/jobsearch
fish4.co.uk: Provides part-time, seasonal and
temporaryjobsforcollegeanduniversitystudents
Web: www.fish4.co.uk/jobs
National Apprenticeship Service (NAS): Build up
knowledge and skills, gain qualifications, and
earn money or an allowance in a chosen industry
Tel: 08000 150 600
Web: www.apprenticeships.org.uk
UCAS: Search courses across the country
Tel: 0871 468 0468 Web: www.ucas.ac.uk
Alcohol Careers Advice
Bereavement
Gingerbread Advice Line: Advice and information
service for lone parents
Tel: 0800 802 0925
Web: www.gingerbread.org.uk
Family Lives: Practical help and information for
parenting
Tel: 0808 8002222
Web: www.familylives.org.uk
Families & Parents
One Parent Families: For advice on all issues
affecting one parent families
Tel: 0808 8020925
Web: www.opfs.org.uk
4.
Pathway Groupputting you first
4. Pathway Groupputting you first
Disability
Scope: Disability information advice line
Tel: 0130 2310123
Web: www.scope.org.uk/dial
Disabled Living Foundation: Advice and
information on disability equipment
Tel: 0300 9990004
Web: www.dlf.org.uk
Sense: National charity that supports and
campaigns for Deaf and Blind people
Tel: 0845 1270060
Web: www.sense.org.uk
Release: Drugs and legal advice for users, families
and friends
Tel: 020 73242989
Web: www.release.org.uk
Drug Support Groups - Narcotics Anonymous:
Run around the country offering support for
people on drugs
Tel: 0300 999 1212
Web: www.ukna.org
Cocaine Anonymous
Tel: 0800 6120225 Web: www.cauk.org.uk
Re-Solv: Information and support about solvents
and volatile substance abuse (VSA) issues
Tel: 01785810762
Web: www.re-solv.org
Talk to Frank: Information about drugs for
people who use them, their friends, families and
colleagues.
Tel: 0300 1236600
Web: www.talktofrank.com
Emotional Support
National Bullying Helpline: Help and advice about
bullying in a variety of forms
Tel: 0845 2255787
Web: www.nationalbullyinghelpline.co.uk
Childline: Get help and advice about a wide range
of issues
Tel: 0800 1111
Web: www.childline.org.uk
NSPCC National Society for the Prevention of
Cruelty to Children: Charity raising awareness of
child cruelty
Tel: 0808 800 5000
Web: www.nspcc.org.uk
Barnardos: Support for the family
Tel: 0208 550 8822
Web: www.barnardos.org.uk
Relate: Couple counselling, information and
support to adults dealing with relationship issues
Tel: 0300 100 1234
Web: www.relate.org.uk
Samaritans: The Samaritans exists to provide
confidential support to any person in emotional
distress
Tel: 0845 7909090
Web: www.samaritans.org
Off The Record: Provides counselling and support
through qualified counsellor for anyone finding it
difficult to cope at a stressed time of their lives
Web: www.offtherecord.org.uk
Catch 22: Social business providing services that
help people in tough situations to turn their lives
around
Tel: 020 7336 4800
Web: www.catch-22.org.uk
Mind: Advice and guidance on all aspects of mental
health
Tel: 0300 123 3393/020 85192122
Web: www.mind.org.uk
Youth Access: Youth Access is the national
membership organisation for young people’s
information, advice and counselling services
Tel: 020 8772 9900
Web: www.youthaccess.org.uk
Drugs
5.
5. Health
NHS Direct: For immediate and confidential
health advice
Tel: 111
Web: www.nhsdirect.com
Sexuality
London Lesbian & Gay Switchboard: Provide free &
confidential support & information to lesbian, gay,
bisexual&transgenderedcommunitiesthroughout
the UK
Tel: 0300 330 0630
Web: www.llgs.org.uk
Sexual Advice Association: Help improve the sexual
health and wellbeing of men and women and raise
awareness of the extent to which sexual conditions
affect the general population
Tel: 0207 486 7262
Web: www.sda.uk.net
Sexual Problems: Information, advice and support
on sexual health, sex and relationships
Tel: 0845 122 8690
Web: www.fpa.org.uk
NHS Choices: Confidential help for under 18’s
on anything to do with sex, relationships and
contraception.
Tel: 0800 282930
Web: www.nhs.uk/Livewell/Sexualhealth
Money & Debt
Step Change: Free counselling and advice for
people with debt problems.
Tel: 0800 1381111
Web: www.stepchange.org
Gamcare: For gamblers and those affected by
problem gambling.
Tel: 0808 8020133
Web: www.gamcare.org.uk
National Debtline: Confidential advice for people
with debt problems.
Tel: 0808 8084000
Web: www.naitonaldebtline.co.uk
The Money Advice Service: Advice and guidance
on money related matters
Tel: 0300 500 5000
Web: www.moneyadviceservice.org.uk/en
Turn2us:Freeservicethathelpspeopleinfinancial
need to access welfare benefits, charitable grants
and other financial help
Tel: 0808 802 2000
Web: www.turn2us.org.uk
6.
Pathway Groupputting you first
Housing
Housing
Shelter: Help with housing problems.
Tel: 0300 330 1234
Web: www.england.shelter.org.uk
Housing Benefit Job Centre Plus
Tel: 0800 055 6688
Web: www.direct.gov.uk
Midlands Heart: One of the top ten housing and
care organisations based in the UK
Tel: 0345 6020 540
Web: www.midlandheart.org.uk
St Basils: Work to prevent youth homelessness by
providing accommodation and support services
Tel: 0300 303 0099
6. Violence & Crime
Rape and Sexual Abuse Helpline and Support
Centre: Support and help for those effected by
rape and sexual abuse
Tel: 0808 802 9999
Web: www.rasasc.org.uk
National Domestic Violence and Abuse Helpline:
Supporting for people suffering from violence
and abuse
Tel: 0808 2000 247
Web: www.nationaldomesticviolencehelpline.
org.uk
Woman’s Aid: Supporting women suffering from
abuse
Tel: 0117 944 44 11
Web: www.womensaid.org.uk
Crimestoppers: Service for reporting crime
anonymously
Tel: 0800 555 111
Web: www.crimestoppers-uk.org
Victim Support Line: Victims of crime support
Tel: 0845 3030900
Web: www.victimsupport.org.uk
Knife and Gun Crime: Information, advice and
guidance about knife and gun crime
Tel: To report incidents always contact your local
police force by dialling 999 or 101 in a non-
emergency situation.
Web: www.knifecrimes.org
Rights & Legal Advice
Citizens Advice
A network of offices that provide free and
independent advice on legal issues, money,
benefits and other problems.
Web: www.citizensadvice.org.uk
ACAS
Acas offer free, confidential and impartial advice on
all employment rights issues.
Tel: 08457 47 47 47
Web: www.acas.org.uk
Equal Opportunities Commission
Web: www.eoc.org.uk
Commision for racial equality
Web: www.cre.gov.uk
Lawstuff
Tel: 08088 020 008
Web: www.lawstuff.org.uk
TUC
Tel: 020 7636 4030
7.
Pathway Groupputting you first
7. Something Else?
Birmingham City council Useful Contacts Sheet: Information
about services and support available in Birmingham
Web: www.birmingham.gov.uk/contactus
Walsall City Council: Information about services and support
available in Walsall
Tel: 01922 650000
Web: www.walsall.gov.uk
Wolverhampton City Council: Information about services and
support available in Wolverhampton
Tel: 01902 551155
Web: www.wolverhampton.gov.uk
Sandwell and Dudley Council: Information about services and
support available in Sandwell and Dudley
Tel: 0845 358 2200
Web: www.sandwell.gov.uk
Get Connected: Finds young people the best help, whatever
the problem
Tel: 0808 8084994
Web: www.getconnected.org.uk
Local 14-19 On-line Area Prospectus: The online 14-19
prospectuses let you find out what courses and qualifications
are available at schools, colleges and sixth forms in your area
Web: www.direct.gov.uk
Volunteering: Information on volunteering in the UK and
abroad
Tel: 020 7713 6161
Web: www.volunteering.org.uk Web: www.do-it.org.uk
National Youth Agency: Support youth workers in doing what
they do, more effectively
Tel: 0116 242 7350 Web: www.nya.org.uk
The Challenge Network: Connecting and inspire people
to strengthen their communities by getting involved in
community projects
Tel: 020 3542 2400 Web: www.the-challenge.org
Citizen Card: Proof of age card
Web: www.citizencard.com
8.
Pathway Groupputting you first
VISIT:
www.nationalcareersservice.direct.gov.uk
8. Pathway Group
Fairgate house, 205 Kings Road, Tyseley, Birmingham B11 2AA
Tel: 0800 955 0870 / 0121 707 0550 / 01922 897170
Email: info@pathwaygroup.co.uk
Web: www.pathwaygroup.co.uk
Pathway Collegeputting you first
Pathway Groupputting you first