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INDONESIA Digital Landscape 2014
1 
INDONESIA POPULATION 
Digital Landscape 2014
Overview 
253 Millions Population (4th world rank) 
83 Millions Internet Users (8th world rank) 
430% Growing Internet Population in Last Five Years 
Source: Internet World Stats, Global Web Index, Ministry of Communication and Informatics Republic of Indonesia 2014
Overview 
42,2 
55,2 
61,1 
74,6 
8 
13,8 
24,2 
31,17 
0 
10 
20 
30 
40 
50 
60 
70 
80 
2010 
2011 
2012 
2013 
Internet Users 
Netizen 
Source: MarkPlus Insight 2014 
Netizen is defined as someone who spends at least three hours online per day 
The survey reveals that Indonesia now has 74.6 million internet users, a 22 percent increase from last year’s 61.1 million. 
That number will pass 100 million in 2015. 
INTERNET USERS 
in millions
Snapshot 
255,461,124 
Total Population 
83,600,000 
Internet Users 
69,000,000 
Facebook Users 
51% Urban & 49% Rural 
33% Internet Penetration 
27% Facebook Penetration 
281,963,665 
Active Mobile Subscription 
112% Mobile Subscription Penetration 
Source: Indonesia Central Statistic Bureau; eMarketer; WeAreSocial
Internet Indicators 
5H 27M 
Avg Time That Internet Users Spend Using The Internet Each Day Using Desktop/Notebook 
14% 
Mobile Internet Penetration of Total Population 
2H 30M 
Average Time Mobile Internet Per Day 
Source: Global Web Index; US Cencus Bureau; WeAreSocial
2 
MOBILE INTERNET 
Digital Landscape 2014
Mobile Stats 
80,1M 
Active Mobile Broadbands Subscription 
32% 
Mobile Broadbands Subscription of Total Population 
52M 
Active Social Media Users Accessing from Mobile Device 
21% 
Penetration of Mobile Social from Total Population 
Source: US Census Bureau; WeAreSocial
Mobile 
Prepaid Users of Total Mobile Subscription 
Post Paid Users of Total Mobile Subscription 
3G Connection of Total Mobile Subscription 
281,963,665 
Active Mobile Subscription 
22% 
1% 
99% 
0% 
20% 
40% 
60% 
80% 
100% 
120% 
Source: GSMA Intelligence; WeAreSocial
Mobile 
Smartphone Users Searching for Local Information 
Smartphone Users Researching Product/Service from Their Phone 
Smartphone Users Who Have Purchased from Their Phone 
95.867.646 
Smartphone Users 
57% 
95% 
94% 
34% 
Source: Google “Our Mobile Planet”; WeAreSocial; eMarketer “Indonesia Online” 
Smartphone Penetration as % of Total Mobile Subscription
3 
SOCIAL NETWORKS 
Digital Landscape 2014
Social Media Use 
98% 
93% 
80% 
74% 
39% 
32% 
79% 
59% 
41% 
33% 
15% 
12% 
Any Social Network 
Facebook 
Twitter 
Google + 
Linkedin 
Instagram 
Used in The Past Month 
Own an Account 
Source: Global Web Index; WeAreSocial 
Note: Figure represent percentage of internet users
Facebook Users 
Global 
58,1 
69,0 
86 
202 
1.310 
- 
500,0 
1.000,0 
1.500,0 
US & Canada 
Brazil 
Indonesia 
India 
INDONESIA IS THE 4th BIGGEST GLOBAL USERS 
Source: eMarketer; Forbes 
(in millions)
Twitter Users 
Indonesia 
37,30% 
39,00% 
44,50% 
56,90% 
61,70% 
India 
Argentina 
Mexico 
Brazil 
INDONESIA IS THE BIGGEST TWITTER USER GROWTH IN THE WORLD 
User Growth 
The World's Most Active Twitter City 
•Jakarta 
•New York 
•Tokyo 
•London 
•Sao Paulo 
Source: eMarketer; Forbes
Line User 
Global Users 
18 
27 
30 
52 
490 
0 
100 
200 
300 
400 
500 
600 
Japan 
Indonesia 
Thailand 
India 
INDONESIA IS THE 3RD BIGGEST GLOBAL USERS 
Source: eMarketer; Forbes 
(in millions)
Google+ Users 
US 
581 
613 
1.600 
2.200 
5.600 
0 
1000 
2000 
3000 
4000 
5000 
6000 
India 
Brazil 
UK 
Indonesia 
+ 
+ 
+ 
+ 
+ 
Source: Socialmediaslant “Google Plus Global Population” 
(in thousands)
4 
E-COMMERCE 
Digital Landscape 2014
B2C eCommerce Sales in Indonesia 
Source: eMarketer “Digital Buyer Penetration Across APAC” 
0,56 
1,04 
1,79 
2,6 
15,40% 
13,30% 
9,80% 
7,10% 
2011 
2012 
2013 
2014 
Includes travel, diigital download and event tickets purchased via any digital channel (including online, mobile & tablet exclude gambling 
*in billion US$ 
Percentage of change 
Sales 
(in billions)
Indonesia Digital Buyer 
Source: eMarketer; Nielsen Global Survey of E-Commerce (Q1 2014) 
9,50% 
11% 
12% 
12,60% 
13% 
13,30% 
2013 
2014 
2015 
2016 
2017 
2018 
*measured as a percentage of internet users 
Top Three Drivers Of Online Shopping 
•Look at the products online before purchasing in store 
•Read online reviews prior to purchasing products 
•Research product online prior to purchasing
Most Purchased Products 
Source: Google Indonesia and TNS “Indonesia e-Commerce Survey “ 2014 
24% 
39% 
43% 
46% 
78% 
Groceries 
Book & Magazine 
Electronics 
Gadget 
Fashion
Payment 
Source: DailySocial; eMarketer 
BANK TRANSFER IS THE MOST POPULAR PAYMENT SYSTEM 
NOTE 
Age 15+ include ATM payments, transfer of funds electronically to a specific bank account; transfer of money using the bank’s proprietary electronic payment network 
Companies like JNE, First Logistics and RPX are among the first to offer cash on delivery (COD) solution for e- commerce 
24% 
30% 
41% 
70% 
COD 
Credit Card 
Klik BCA 
Transfer
Online Shopping Considerations 
Source: Google Indonesia and TNS “Indonesia e-Commerce Survey “ 2014 
61% 
64% 
66% 
72% 
Prefer to save time rather than save money 
No Need to travel 
Deliver directly to their address 
Easy to compare with other products 
RECENT ONLINE SHOPPER
Online Shopping Considerations 
Source: Google Indonesia and TNS “Indonesia e-Commerce Survey “ 2014 
38% 
40% 
42% 
67% 
If Cheaper than Offline Store 
Not sure about product quality 
Lack of Security 
Less ability to touch products 
NON RECENT ONLINE SHOPPER
Popular Online Shopping Sites in Indonesia 
Source: TechInAsia “Popular Shopping Online In Indonesia” 
Online Forum & Classified 
B2C 
Marketplace
THANK YOU 
THANK Compile by Chris Adinugroho

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Indonesia Digital landscape 2014 (pdf)

  • 2. 1 INDONESIA POPULATION Digital Landscape 2014
  • 3. Overview 253 Millions Population (4th world rank) 83 Millions Internet Users (8th world rank) 430% Growing Internet Population in Last Five Years Source: Internet World Stats, Global Web Index, Ministry of Communication and Informatics Republic of Indonesia 2014
  • 4. Overview 42,2 55,2 61,1 74,6 8 13,8 24,2 31,17 0 10 20 30 40 50 60 70 80 2010 2011 2012 2013 Internet Users Netizen Source: MarkPlus Insight 2014 Netizen is defined as someone who spends at least three hours online per day The survey reveals that Indonesia now has 74.6 million internet users, a 22 percent increase from last year’s 61.1 million. That number will pass 100 million in 2015. INTERNET USERS in millions
  • 5. Snapshot 255,461,124 Total Population 83,600,000 Internet Users 69,000,000 Facebook Users 51% Urban & 49% Rural 33% Internet Penetration 27% Facebook Penetration 281,963,665 Active Mobile Subscription 112% Mobile Subscription Penetration Source: Indonesia Central Statistic Bureau; eMarketer; WeAreSocial
  • 6. Internet Indicators 5H 27M Avg Time That Internet Users Spend Using The Internet Each Day Using Desktop/Notebook 14% Mobile Internet Penetration of Total Population 2H 30M Average Time Mobile Internet Per Day Source: Global Web Index; US Cencus Bureau; WeAreSocial
  • 7. 2 MOBILE INTERNET Digital Landscape 2014
  • 8. Mobile Stats 80,1M Active Mobile Broadbands Subscription 32% Mobile Broadbands Subscription of Total Population 52M Active Social Media Users Accessing from Mobile Device 21% Penetration of Mobile Social from Total Population Source: US Census Bureau; WeAreSocial
  • 9. Mobile Prepaid Users of Total Mobile Subscription Post Paid Users of Total Mobile Subscription 3G Connection of Total Mobile Subscription 281,963,665 Active Mobile Subscription 22% 1% 99% 0% 20% 40% 60% 80% 100% 120% Source: GSMA Intelligence; WeAreSocial
  • 10. Mobile Smartphone Users Searching for Local Information Smartphone Users Researching Product/Service from Their Phone Smartphone Users Who Have Purchased from Their Phone 95.867.646 Smartphone Users 57% 95% 94% 34% Source: Google “Our Mobile Planet”; WeAreSocial; eMarketer “Indonesia Online” Smartphone Penetration as % of Total Mobile Subscription
  • 11. 3 SOCIAL NETWORKS Digital Landscape 2014
  • 12. Social Media Use 98% 93% 80% 74% 39% 32% 79% 59% 41% 33% 15% 12% Any Social Network Facebook Twitter Google + Linkedin Instagram Used in The Past Month Own an Account Source: Global Web Index; WeAreSocial Note: Figure represent percentage of internet users
  • 13. Facebook Users Global 58,1 69,0 86 202 1.310 - 500,0 1.000,0 1.500,0 US & Canada Brazil Indonesia India INDONESIA IS THE 4th BIGGEST GLOBAL USERS Source: eMarketer; Forbes (in millions)
  • 14. Twitter Users Indonesia 37,30% 39,00% 44,50% 56,90% 61,70% India Argentina Mexico Brazil INDONESIA IS THE BIGGEST TWITTER USER GROWTH IN THE WORLD User Growth The World's Most Active Twitter City •Jakarta •New York •Tokyo •London •Sao Paulo Source: eMarketer; Forbes
  • 15. Line User Global Users 18 27 30 52 490 0 100 200 300 400 500 600 Japan Indonesia Thailand India INDONESIA IS THE 3RD BIGGEST GLOBAL USERS Source: eMarketer; Forbes (in millions)
  • 16. Google+ Users US 581 613 1.600 2.200 5.600 0 1000 2000 3000 4000 5000 6000 India Brazil UK Indonesia + + + + + Source: Socialmediaslant “Google Plus Global Population” (in thousands)
  • 17. 4 E-COMMERCE Digital Landscape 2014
  • 18. B2C eCommerce Sales in Indonesia Source: eMarketer “Digital Buyer Penetration Across APAC” 0,56 1,04 1,79 2,6 15,40% 13,30% 9,80% 7,10% 2011 2012 2013 2014 Includes travel, diigital download and event tickets purchased via any digital channel (including online, mobile & tablet exclude gambling *in billion US$ Percentage of change Sales (in billions)
  • 19. Indonesia Digital Buyer Source: eMarketer; Nielsen Global Survey of E-Commerce (Q1 2014) 9,50% 11% 12% 12,60% 13% 13,30% 2013 2014 2015 2016 2017 2018 *measured as a percentage of internet users Top Three Drivers Of Online Shopping •Look at the products online before purchasing in store •Read online reviews prior to purchasing products •Research product online prior to purchasing
  • 20. Most Purchased Products Source: Google Indonesia and TNS “Indonesia e-Commerce Survey “ 2014 24% 39% 43% 46% 78% Groceries Book & Magazine Electronics Gadget Fashion
  • 21. Payment Source: DailySocial; eMarketer BANK TRANSFER IS THE MOST POPULAR PAYMENT SYSTEM NOTE Age 15+ include ATM payments, transfer of funds electronically to a specific bank account; transfer of money using the bank’s proprietary electronic payment network Companies like JNE, First Logistics and RPX are among the first to offer cash on delivery (COD) solution for e- commerce 24% 30% 41% 70% COD Credit Card Klik BCA Transfer
  • 22. Online Shopping Considerations Source: Google Indonesia and TNS “Indonesia e-Commerce Survey “ 2014 61% 64% 66% 72% Prefer to save time rather than save money No Need to travel Deliver directly to their address Easy to compare with other products RECENT ONLINE SHOPPER
  • 23. Online Shopping Considerations Source: Google Indonesia and TNS “Indonesia e-Commerce Survey “ 2014 38% 40% 42% 67% If Cheaper than Offline Store Not sure about product quality Lack of Security Less ability to touch products NON RECENT ONLINE SHOPPER
  • 24. Popular Online Shopping Sites in Indonesia Source: TechInAsia “Popular Shopping Online In Indonesia” Online Forum & Classified B2C Marketplace
  • 25. THANK YOU THANK Compile by Chris Adinugroho