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![1 1 ,[object Object],[object Object],[object Object],The Profession The Customer Service Profession Learning Objectives McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.](https://image.slidesharecdn.com/chap001-110616221613-phpapp01/85/CustomerServiceChap1-1-320.jpg)
![The Customer Service Profession , continued ,[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)