This document describes the multi-source, multi-method research and evaluation approaches used by proMENTE. They utilize a variety of quantitative and qualitative techniques, including surveys, interviews, focus groups, and literature reviews to generate rich subjective information alongside measured data. ProMENTE employs trained social scientists to conduct tailored, cost-effective projects and synthesize findings into clear reports for clients in their local languages. Recent clients include international organizations focused on issues like development, health, and youth.

1. About our research &
evaluation methods
Multi-source, multi-method Standing on the shoulders of giants
At proMENTE, we specialise in multi-source, We don’t try to reinvent the wheel. We
multi-method approaches to research and specialise in helping clients develop their
evaluation. own "theory of change" and putting it in the
This means we like to use a number of quite context of published social science knowl-
different methods, from checklists and question- edge from the rest of the world.
naires to internet surveys, focus groups and
interviews to gather information.
For example we use qualitative techniques to
generate rich, subjective information in parallel Skilled staff
with quantitative techniques to actually measure
changes in attitudes, beliefs and behaviour. Our research and evaluation projects are
Each of these methods and sources makes its carried out by a small team of trained social
own contribution to the accuracy, relevance and scientists who know how to listen with
objectivity of the final report, which is written as respect and synthesize information into the
an explicit synthesis of these different sources. big picture.
 
research & evaluation
Tailored to your needs and budget Recent clients
AVSO Brussels, Catholic Relief Services, CHF

We tailor each project according to clients' (Community Habitat Finance), Coca-Cola, Communis,
circumstances. We take time to sit down with GTZ (Gesellschaft für technische Zusammenarbeit),
GROZD (građansko organizovanje za demokratiju),
clients and, if necessary, to help them clarify Handicap International, International Committee of the
what information they really need. We are Red Cross, Medica, Microsoft, NarkoNE, LSE DFID
happy to suggest the most cost-effective consortium, Open Society Foundation Bosnia-
methods when budgets are tight. Herzegovina, PIU SESER, recognita, RIVERSEE, Save
the Children Alliance, Save the Children Norway, Save
the Children UK, SEEYN (South-East Europe Youth
Reports to be proud of Network), SIDA, UNICEF Bosnia-Herzegovina,
We also pride ourselves on delivering profes- UNV/UNDP, USAID, XY
sionally presented reports with clear and
concise actionable summaries in native-
speaker English and/or local languages. Even proMENTE
when the report is required in English, we Kranjčevičeva 35/4
strongly recommend that at least the executive 71000 Sarajevo
summary is available in local languages, in T. +387 33 556 865
Expertise in social research
order to increase impact amongst a wide F. +387 33 556 866 www.promente.org
range of stakeholders.

2. links Advantages How it works Typical applications
Quantitative methods Useful for comparing different groups and measuring change
Gathering information from:
Web surveys proMENTE.org/web Easy and quick Respondents receive an invitation by email and click a Members of an organisation
link to fill in a web form. Young web users
Email surveys proMENTE.org/web Easy and quick. Respondents fill in a Word or PDF document, type As above
their answers and return it.
Gathering information from key sources e.g.
Ad-hoc telephone proMENTE.org/cati Very cost-effective, especially for international projects We telephone all or some people from a specific
people in target communities who were not
surveys (CATI) group identified in advance.
involved in a project
Representative proMENTE.org/cati Gives information on what the whole population (or a We telephone a fixed number of people, usually 1000, Assessing impact of a prevention or
telephone surveys sub-group like young people) think or feel about an issue. selected at random from all over the country. informationcampaign
(CATI) Assessing knowledge about an issue
Field questionnaire proMENTE.org/field Good way to ensure you get a response from your target We visit and give questionnaires to your target group - Finding out what a group of employees know about
surveys group. Good for quantitative information. at work, at school or at home. an issue before and after training
Qualitative methods. Useful for exploring the whole picture and identifying the unexpected
Finding out what a town mayor thinks about a
Key Sources proMENTE.org/field Best way to get open-ended information from people with Individual interviews usually of 15-60 minutes are planned or implemented program
Interviews key information e.g. officials arranged in advance, usually at the workplace.
Focus groups proMENTE.org/fg Explore how your target group might react to a future We invite groups of 7-14 people to join in a group Opinions of specific groups e.g. beneficiaries
campaign or policy or how they felt about a project discussion of 1-2 hours. Reactions of citizens to a planned campaign
Most Significant proMENTE.org /msc New method of getting deep information about what is really Beneficiaries or program staff write stories about how Exploring and visualising what your program
Changes happening in a program the program changes lives. does really well.
A donor helps partners to plan and evaluate their
Outcome mapping proMENTE.org /om New method of planning and evaluating programs focussing An organisation defines and assesses desired
work in a flexible and realistic way
on changes in attitudes and behaviour changes in the groups it works with
Benchmarking against world standards
Literature reviews proMENTE.org/lit Make sure that research and evaluation benefits from Systematic gathering and synthesis of published
Providing context for a report
existing work and knowledge literature via web databases