A fishbone diagram can help us look at causes and effect as we drive to root cause in our problem solving efforts. This slide set includes how to steps and an example.

1. The Fishbone:
A How To
Outside Factory Edition

2. Created by Tom Curtis 2011
Blog: www.onimproving.blogspot.com
Other presentation on www.slideshare.net
Under Onimproving
Email: ideamerchants@gmail.com
Follow me on Twitter @onimproving

3. Introduction
A fishbone diagram helps us look at Causes and
Effect. For an effect, we look at multiple causes
and place them in categories. This helps us
think through what might be driving the effect
before we start fixing. It is a good step to help us
on the path to identifying root cause and then
design corrective actions. What follows is how to
set up a fishbone in steps and an example. The
fishbone can become a great aid in helping think
through problems. Give it a try. --Tom Curtis

4. Steps 1-3
Prepare the Fishbone

5. Add the Red
Elements
1 Draw the Lines

6. Causes
2 Add Labels
Effect

7. Causes
3 Add Bone Labels
People Process
Effect
Procedure Systems

8. Steps 4-5
Use the Fishbone

9. Causes
People Process
Effect
Issue
4 Record Effect
Procedure Systems

10. Causes
People Process 5 Record Causes by
Cause Cause Category
Cause Cause
Cause Effect
Cause
Issue
Cause
Cause Cause
Procedure Systems

11. An Example:
Using the Fishbone

12. Notes:
Causes -Causes may fit in more than one category
-Causes can be further explored with 5 whys
-Not all categories may apply
-Categories can be customized
People Process
Poor file Naming Each user has own filing
process
Lots of users
Some files not filed Some files not filed
Effect
Lack of organization
Unable to find
No file Allow deletion needed file
naming procedure by all users
Out of date No History
filing structure of files recorded
Procedure Systems