English project 2 report

English 2 (ENGL0205) Project 2- Comparative Report FNBE April 2013

SCHOOL OF ARCHITECTURE, BUILDING & DESIGN
Foundation in Natural and Built Environment (FNBE)
English 2 (ENGL 0205)

English project 2- Comparative Report
FNBE April Intake 2013

Group Members:
Wong Voon Yin (0315151)
Chia Wee Min (0315186)
Yap Wei Tyng (0314058)
Edwin Ho Khai Vun (0314846)

1
Group Members: Wong Voon Yin, Chia Wee Min,
Yap Wei Tyng, and Edwin Ho


CONTENT
Page

1. Key Summary…………………………………………………… 3-4
2. Research Report
(a) Description of History of trade………………………………. 5
(b) Description of Business……………………………………… 6-8
(c) Comparative Analysis………………………………………. 9-11
3. Recommendation ……………………………………………….. 12
4. Bibliography…………………………………………………….. 13
5. References……………………………………………………...... 14
6. Appendices………………………………………………………15-30

2


Key Summary
Group Discussion
After understanding the requirements and information for this assignment, we have few times of
group discussion to make sure that every group members understand their work and update their
progress of this assignment. Through these few times of discussion, we have finalized some
important details, information and learning outcomes in this project. Firstly, we decided few
places that are suitable and met the requirement for this assignment to do our interview. Next, we
do a lot of research about Chinese Traditional Medicine and the brief history of the places we
decided to interview. Third, we select a suitable time for all of us including the owner of the shop
to agree and do interview. We went the place by 1 car. To ensure the interview flow was
smoothly done, we divided our jobs equally. Lastly, we have a discussion about the problem of
every individual of us face in this assignment and try our best to solve it.

Interview Chinese Medicine Shop
We have chosen Keen Hing Enterprise, Kien Fatt Medical Store and Eu Yan Sang Medical store
to interview. Before we visit their shop to interview them, we get their permission from the
owner of the medicine shop. First, we introduce ourselves and tell them where are we from and
the reasons we interview them. In every interview, we will record it and written down every
single important details and information. During the interview, we will also take some pictures
during our interview and pictures about the shop. After finish interview, we requested to take a
group picture.

3


Conclusion
Through the methods of interviewing, references and meetings, we are able to understand the
business’ flow. In this research report, we will write down every researches and our interview
result to show our understanding. After interviewing them, we also find out their history
background of the business and some history that was briefly writes online. We are able to
support our statements through references. After several meetings and minute meeting, we
divided our work well and finished them on time successfully.
Interview Questions:
1. What’s the company / shop name?
2. What does the name means / represents?
3. What are the number of branches and number of employees of this shop?
4. What are the main products or services sold in this shop?
5. When was the business started? How it started?
6. Who is the founder of this shop?
7. What are the motives of starting the business?
8. What is your current development? Analysis data.
9. What is the estimation of the number of customers daily?
10. Who are your competitors in this area?
11. What are the strategies of competing with your competitors?
12. Do you feel easy to get into the market? Why?
13. How often do you release a new product?
14. Does the pricing decisions strongly affected by your competitors?
15. What are your future plans?

4


The History of Trade
Traditional Chinese Medicine (TCM), which is the essence of the Chinese culture
heritage, has a long history of more than 2,000 years. Traditional Chinese medicine sharing the
common concept which have been develop by China, and based on tradition. Traditional Chinese
medical including herbal medicine, massage (Tui Na), exercise (Qigong) and dietary therapy.
Traditional Chinese medicine is rooted in the ancient philosophy of Taoism and dates back more
than 2,500 years. The Han dynasty (206 B. C. – A. D.220), which is considered the most glorious
epoch in Chinese medical history, was rendered especially memorable by the fact that during this
period there lived Zhang Zhongjing, Hua Tuo and others, the greatest physicians of China. Much
stress was laid upon direct observation, thus placing medicine on a more scientific basis.
Traditional Chinese medicine appear were the people started to discover and learned the
properties of each plant by tasting them, thus discovering the use of herbs as drugs. Since then
medicine flourished. Traditional systems of medicine also exist in other East and South Asian
countries, including Japan (where the traditional herbal medicine is called Kampo) (Buck. C,
2003) and Korea. Some of these systems have been influenced by traditional Chinese medicine
and are similar to it in some ways, but each has developed distinctive features of its own.
The knowledge of Traditional Chinese Medicine are wide, for example the body places
little emphasis on anatomical structures, acupuncture, yin and yang and more. In this case, Keen
Hing Enterprise run their business by only selling traditional Chinese herbs. They do not help
customers to do therapies or diagnosis.
Normally, one batch of medicinal is prepared as a decoction of about 9 to 18 substances.
Some of these are considered as main herbs, some as additional herbs. One of the Chinese herbal
medicine is Abrus Herb. The main herb of Abrus Herb is Prunella. Then will add others herbs
like chrysanthemum, Plum-leaved Holly, mint and more. This herbal medicine is for releasing
heat, diuretic, and detoxication.

5


Description of Business
Keen Hing Enterprise
Keen Hing Enterprise is a Chinese herbal medical shop. Keen Hing Enterprise began in
year 1966s. The founder of Keen Hing Enterprise was Low Hing the owner’s father. Mr. Low
Hing was from Tang Shan, China. After came to Malaya, he started a herbal medical shop. The
motive of started this shop was purely personal interest and help others who are sick. The current
owner started to follow his father doing business when he was young. After his father pass away,
he take over his father’s job, continue to sell herb.
The current location of Keen Hing Enterprise is now in Petaling Street. This medical
shop is supervise by the owner himself and his wife. The main product of this business is
traditional Chinese herbal medicine. For example, Chinese herbal tea, ginseng, Luo Han Guo and
also Chinese ointment. As the business grow and the changes of the economy of pass five years,
they change their strategy of running the business. They started to add more products, selling
some Chinese sausage, seafood like sea cucumber, dried scallop, oyster and more. The estimated
customers per day is between 100 to 200 person. Those customers are old customers, youngster,
and traveler.
There are 3 competitors near Petaling Street. Their method to compete with others
competitors are try to maintain the current business, price adjustment, and have connection with
old customers. They set their selling price according to the marketing demand, like if the market
need more product, they will increase the price up to 20 to 30 percent and vice versa.
There are no branches of this medical shop. According to the owner, he does not has a
thought of expand his shop. As the Chinese proverb goes by Laozi, “There is no crime greater
than having too many desires; There is no disaster greater than not being content; There is no
misfortune greater than being covetous. Hence in being content, one will always have enough.”

6


Kien Fatt Pharmacy
Kien Fatt Medical Store is a medical store that combines Chinese traditional herbal
medicine and western medicine. Besides in selling herbal and medicines only, Kien Fatt was also
a clinic. They also have a doctoring service. Kien Fatt Medical Store was started in year 1942.
The founder of Kien Fatt Medical Store was Ng Chee Yat’s father that was came from China. Ng
Chee Yat’s father was a doctor and also a businessman in China. When he arrives Malaysia, he
start to treat patient everywhere to earn money for his family. After having enough money, he
started a medical store to earn more money for their family members to survive. After he pass
away, his son Ng Chee Yat inherit his job as a businessman and a doctor.
Ng Chee Yat was a professor in Royal Apothecary and he has a master grade in business.
The current location of Kien Fatt Medical Center is now in Petaling Street. This medical store is
supervise by the owner Ng Chee Yat himself. The main product of this business is traditional
Chinese herbal medicine and Western medicines. At the very beginning point, this shop was only
selling traditional Chinese herbal medicines. Due to competitors in the Petaling street Keen Hing
Enterprise, he decides to rearrange his medical store and enlarge it so it can fit more medicines
for his store. Due to the owner Ng Chee Yat was a professional in western medicines, instead of
just doing Chinese herbal medicines, he also selling western medicines so that he is able to
attract more customers instead of only Chinese customers. However, he thinks that customers’
amount still very less so he decided to have doctoring service in his shop. It was also an
advantage for him as there was no clinic in Petaling Street.
There are 3 competitors that were also selling Chinese herbal medicine near Petaling
Street. So, to ensure that their customers amount won’t decrease, they do as much business and
services as they can. They also have close connection with the old customers so that they will
introduce new customers to visit their medical store. They also set their price reasonably so that
customers will satisfy in their pricing and services given.There are no branches of this medical
store as the owner said that one store is more than enough. However, according to the owner, his
future plan for this store was to open a Academy of Traditional Chinese Medicine to teach more
people about medicine and Chinese traditional herbal medicines so that they are able to inherit
his wonderful skills to another generations.
7


Eu Yang Sang
Eu Yang Shang started its business in 1873 by Eu Kong who had left his hometown in
Guang Dong province China, and moved to Malaya to find his fortune. After he came to Malaya,
he settled down in Gopeng, Perak. The first shop opens named "Yan Sang", in Gopeng, Perak in
1879. ("Eu Yan Sang - About Us", 2014) The name was made up of "Yan" and "Sang", which
means benevolent, kind or humane in the Cantonese dialect, while the latter represents birth, life
and livehood. "Yan Sang" literally means caring for mankind. ("Eu Yan Sang : Caring For
Mankind",2014) Meanwhile, Eu Kong's son, Eu Tong grew up and inherited into the family's
business and established himself in Malaya and Singapore. After that, he also expanded Eu Yan
Sang's business to Hong Kong and China.
The main products of Eu Yan Sang are Chinese herbs, Chinese Proprietary Medicines, as
well as health foods and supplements, it offers more than 300 products under the Eu Yan Sang
brand name and over 1,000 different types of Chinese herbs and other medicinal products. ("Eu
Yan Sang :Superior TCM Products", 2014)
It is normal for a business company to release a new product. As for Eu Yan Sang also
releases new products every three months to keep up with their competitors. Today, Eu Yan
Sang have over 90 branches around Malaysia, and about 290 branches worldwide. The branch
outlet that we went for the interview is located at SS15/3d at Subang Jaya. The chief retailer of
this branch shop is Mr. Lee Chee Tail. According to Mr. Lee, 5 employees are working in this
branch, where every branches have different number of employees. The estimated current
number of customers are 20 person daily. It is hard to tell, because there are different amount of
customers every day.
The motive of this starting the business is let people to love their body and taking care of
their health. Eu Yan Sang often hold a talk event or a campaign around places to places to help
people and also promote the business.

8


Comparative Analysis of the Businesses' Competitive Traits
Comparison
Shop Name

Keen Hing

Kien Fatt

Eu Yan Sang
Eu Yan Sang was started
in year 1879. It all began
in 1873 when the founder,

Keen Hing Enterprise was

Eu Yan Kong left his

started in year 1966. The

hometown of Foshan, a

founder of Keen Hing

village in Guangdong

Enterprise, Low Hing

province of China to seek

came from Tang Shan,

his fortune in Malaya. He

China and after he came
Founder and
History

to Malaya, he started to

Keen Hing Enterprise was

run Keen Hing Enterprise

strated in year 1942. The

and his motifs of starting

founder of Kien Fatt

this business are his

Enterprise

personal interest towards
traditional chinese
medicine and his
intentions to help sick
people.

first settled down in small
mining town of Gopeng,
Perak. He introduced
traditional Chinese herbal
remedies to nurse the tin
nine workers health after
noticing the tin mine
workers depended on
opium to alleviate their
pain. This lead to the first
Yan Sang shop which
“Yan Sang” represent
birth, life or livelihood.

9


Comparison
Shop Name

Keen Hing

Kien Fatt

Eu Yan Sang

Kien Fatt Enterprise is also

Location

Keen Hing Enterprise is
located at Petaling street.
Its location is near the
entrance of the street and
it is quite strategic place
to run a business. Keen
Hing Enterprise had
moved once before finally
settled down at current
location. Keen Hing
Enterprise’s previous
location was also at
Petaling street but it is few
streets away from current
location.

located at Petaling street,
but its location is at the
middle of the Petalling
street near the intersection

Eu Yan Sang is located at

of the two main streets.

SS15, Subang Jaya facing

Kien Fatt Enterprise’s

the main road. But, I think

location can be more

it is not so strategic

strategic than Keen Hing

although it is facing the

Enterprise because the

main road. First, beside of

crowd are all gathered at

this shop is now currently

the intersection point of

doing some construction

Petaling street. Unlike

and the shop is too small to

Keen Hing Enterprise,

be seen.

Kien Fatt Enterprise never
moved its location. For the
past 72 years, it had been
there till now.

10


Comparison
Shop Name

Keen Hing

Kien Fatt

Eu Yan Sang

Although Keen Hing

Same goes for Kien Fatt

Eu Yan Sang, from a

Enterprise had operated

Enterprise. After a long 72

small, homegrown

this business for 48 years

years business till now,

business to a public listed

and going to continue this

although the owner of Kien

company now owns 90

Number of

business, but Keen Hing

Fatt is going to continue

branches around Malaysia

Branches

Enterprise does not have

operating this business but

and had expended this

any intentions of

he also does not have the

business to Hong Kong,

expanding this business.

intentions of expending his

China, Macau and

So there is no branch for

business nor opening a new

Singapore and about 290

Keen Hing Enterprise.

branch.

branches worldwide.

For Keen Hing Enterprise,

For Kien Fatt Enterprise, it

previously it has 3

also only has 1 competitor

competitors, but currently

which is Keen Hing

For Eu Yan Sang at SS15,

it has only 1 competitor

Enterprise, but the owner

Subang Jaya, there are 2

which is Kien Fatt

said that it does not bother

competitors for them.

Enterprise.

him anyway just focusing

Number of
competitors

in his business.
Estimation
numbers of
customers
and their
target of
market

Keen Hing Enterprise’s

For Eu Yan Snag, their

estimation numbers of

For Kien Fatt Enterprise,

estimations numbers of

customers is

their estimation numbers of

customers is around 10 to

approximately 100 to 200

customers is also around

20 customers daily and

customers daily and their

100 to 200 customers and

their targeted market are

targeted market is their

their targeted market is

divided into 3 groups, aged

old customers.

also their old customers.

between 22 to 30 , 35 to 45
and lastly 60 and above.

11


Recommendation
Keen Hing Enterprise is the only business that sustained the tradition of the traditional
Chinese medicine shop. For traditional shop like Keen Hing, they do less advertising compared
to the modern shop. So, For Keen Hing Enterprise, the owner should do more advertising to
promote their products and thus increase their sales directly. They should rely on the internet to
make free advertisement such as Facebook page, Twitter, and blog. This platform is very useful
for advertising and promoting products. Other than that, Keen Hing Enterprise should maintain
their products’ quality so that the customers will not be running away and their old customers
will spread the good of Keen Hing in return and this is also another type of advertising and this is
also the best way of advertising.
As for Kien Fatt Enterprise, because of its business characteristic which is a combination
of western and tradition, I would recommend that Kien Fatt Enterprise would widen the range of
products so that the sales will increase as the area has only two traditional medicine shops.
Making its business different from other can be n advantage for the business. Other than that, is
to differentiate the products from rival for example packaging and labelling and should add in
some service like customer care service and health care service.
Lastly is Eu Yan Sang Enterprise. For this Eu Yan Sang Subang branches that we had
interview, promotions and advertisement is not a problem for them as their headquarter will be
responsible of this, but some recommendation for this shop is to expand the shop a bit bigger so
that it is more visible for customers and easier for customer to find it. Eu Yan Sang should also
maintain their good customer services so that the customer will be happy while they are buying
their products and leave with a smile putting on their face and the sales and the reputation of En
Yan Sang will increase.

12


Bibliography
Business Case Studies LLP. (n.d.). The Times 100 Business Case Studies. Retrieved
February 6, 2013, from Strategy Theory:
http://businesscasestudies.co.uk/business-theory/strategy/businessstrategy.html#axzz2sl7E9TZS
Fang, J. (2012, March 12). Singapore General Hospital, SingHealth. Retrieved February
6, 2014, from Newsroom: http://www.sgh.com.sg/about-us/newsroom/NewsArticles-Reports/Pages/moreresearchinTCM.aspx
Hall & Madden Business Story - Business Insider. (2013, January 11).
Retrieved January 11, 2014, from http://www.businessinsider.com/hall-andmadden-business-story-2013-1
Six Strategies to Compete In Business | Shep Hyken. (2011). Retrieved January 11, 2014,
from http://www.hyken.com/marketing/six-strategies-to-compete-in-business/
Small Is Beautiful - How to Compete with Bigger Competitors. (2011).
Retrieved January 11, 2014, from http://www.is4profit.com/businessadvice/business-strategy/small-is-beautiful-how-to-compete-with-biggercompetitors.html

13


References
Yishan Wu. Science Popularization of TCM. (2004). Traditional Chinese Medicine
Could Make "Health for One" True. China: TCM.
Eu Yan Sang - About Us. (2014). Retrieved from
http://www.euyansang.com/index.php/eu-yan-sang
Eu Yan Sang : Caring For Mankind. (2014). Retrieved from
http://www.euyansang.com.my/About/frmAbout.aspx...
Eu Yan Sang :Superior TCM Products. (2014). Retrieved
from http://www.euyansang.com.my/About/frmAbout.aspx...
Eu Yan Sang. (n.d.). Eu Yan Sang. Retrieved February 6, 2014, from
http://www.euyansang.com/index.php/eu-yan-sang/history
Personal interview in person
Structure: Lou Hing. (2014, February 3). Personal interview
Personal interview in person
Structure: Ng Chee Yat. (2014, January 16). Personal interview
Persona interview in person
Structure: Lee Chee Tail. (2014, January 16). Personal interview

14


Appendices
APPENDIX 1: Interview Questions
Background
1. What's the company/shop name? What does it mean/represents?
3. What are your main product or services sold?
5. Who are the founders of this shop?
7. What is your current development?

Analysis of Data
1. What are the estimation of the number of customers daily?
2. Who are your competitors?

4. Do you feel easy or hard to enter this market?
Recommendations
2. Could you suggest a few ways to sustain the business?

15


APPENDIX 2: Interview Notes
Shop Name: Keen Hing Enterprise
Date: 16th January 2014
Time: 2.00PM to 2.30PM

None

This is our only shop. Our previous shop was at Petaling Street too, but not here, it was
down across the street from here. A few years ago, we just moved here.

We sell Chinese traditional medicine, sea weed, dried seafood, and more.

5. When was the business started?
Our business started since year 1966.

Keen Hing, my father was the founder of this shop.

The motive of started this shop was purely personal interest and help others who are sick.

16


As the business grow and the changes of the economy of pass five years, they change
their strategy of running the business. They started to add more products.


The estimated customers per day is between 100 to 200 person. Those customers are old
customers, youngster, and traveler.

Kien Fatt Pharmacy.

Our method to compete with others competitors are try to maintain the current business,
price adjustment, and have connection with old customers.

Yes. About once a year.

Yes, so we set our selling price according to the marketing demand, like if the market
need more product, and increase the price up to 20 to 30 percent and vice versa.

We currently does not has a thought of expand his shop.

17


Shop Name: Kien Fatt Pharmacy
Kien Fatt Medical Centre

None

This is our only shop.

We sell Chinese traditional medicine and also western medicine. We also have doctoring
service in this shop.
5. When was the business started?
Year 1942.

Ng Chee Yat’s father.

To earn money and survive in this community.

Not much business of customers that seeking doctoring service as Chinese New Year is
approaching but many customers approach to buy material to make soap or Chinese
traditional dishes.

18


About 50 person daily.


Do as much business as we can and promote our wonderful service and products.
No new product produce, as medicines are all the same.

It related in how much benefits we wanted to earn in every products.

No future plans, just hope to have more customers.

19


Shop Name: Eu Yan Sang
Date: 3rd February 2014
Time: 11.40AM to 12.20PM
Yu Ren Sheng

Because the founder’s name called Yu Guang. So Yu means the founder’s surname, Ren’s
meaning in Chinese was kindheart. Sheng means born. Overall meaning was to be kindheart to every man-kind.

There are 90 branches including us. This is only in Malaysia. There are 5 employees in
this shop.

Our main product is health product such as bird-nest.

This business was started since year 1879. It started when Yu Guang, founder of the shop
left Fo-Shan, China and arrived Malaysia to start his own business at Gepong, Perak. He
found out that many mine workers have drugs to endure the sickness. So he wanted to
stop this culture continue so he started his business as a medicine shop.
Yu Guang.

To let people to love their body and taking care of their health. To help poor people.

20


8. What is your current development? Analysis data.
Age 20-30 customers getting lesser and also age 50-60 customers. However, age 35-50
and 60 above senior citizens customers amount increasing.

About 20 to 30 customers daily.

Yes, there are only two. Chong You Enterprise and Sheng Rong Enterprise.

Do as much business as we can. We also have some lectures about how to keep ourselves
healthy.

About 3 to 6 months.

Nope, everyone branches have the same price as we only have one boss.

Open more branches.

21


APPENDIX 3: Photos
Shop Name: Keen Hing Enterprise

Photo 1. Conducting the interview. Our group and the Chief of Keen Hing Enterprise.

Photo 2. Display of the products that are available at Keen Hing's Enterprise.

22


Shop Name: Kien Fatt Pharmacy

Photo 4. The main entrance of Kien Fatt Pharmacy.

Photo 5. This shows the crowd of the people and also the way they sells both traditional medicine (right
side) and modern medicine (left side).

23


Shop Name: Eu Yan Sang
Date: 3rd February 2014
Time: 11.40AM to 12.20PM

Photo 6. This photo shows the main entrance of the shop of Eu Yan Sang.

Photo 7 . The chief of the shop was showing their shop details to us during the interview.

24


Photo 8. Group photo with the employee of the shop.

25


APPENDIX 4: Minutes
Minutes 1

3rd January 10.00am-2.00pm

MEETING CALLED

Taylor's Lakeside Campus

Wong Voon Yin

BY
TYPE OF MEETING

Decision of shop and interview questions

NOTE TAKER

Edwin Ho

ATTENDEES

Wong Voon Yin, Nicholas Yap Wei Tyng, Edwin Ho, Chia Wee
Min

DISCUSSIONS

Deciding the focused business of our report.
Confirmation of the shop for interview and the questions.

CONCLUSION

1. Decided the focused business which is Traditional Chinese
Medicine (TCM).
2. Founded a few shops at Petaling Street and SS15.
- Petaling Street - Keen Hing Enterprise, and Kien Fatt
Pharmacy.
- SS15 - Eu Yan Sang Sdn. Bhd.
3. Date of the Interview decided
- Petaling Street - 16th January 2014
- SS15 - 3rd February 2014
4. Each of us suggested interview questions and the best were
chosen and will be type out to print.

ACTION ITEM

Interview Questions (printing)
Person Responsible : Wong Voon Yin
Deadline: 10th January 2014

26


Minutes 2

10th January 10.00am-2.00pm

MEETING CALLED


Wong Voon Yin

BY
TYPE OF MEETING

Preparation for the interview

NOTE TAKER

Edwin Ho

ATTENDEES

Min

DISCUSSIONS
CONCLUSION

Task distribution during the interview day.
1. Nicholas Yap will interview all the shops.
2. Wee Min will be note taker.
3. Voon Yin will do the video recording or audio recording.
4. Edwin Ho will be the photographer.

ACTION ITEM

Video or Audio of interview
Person Responsible: Wong Voon Yin
Deadline: 4th February

27


Minutes 3

26th January

MEETING CALLED

7pm

Facebook Group Meeting

Wong Voon Yin

BY
TYPE OF MEETING

Job Distribution for Report

NOTE TAKER

-

ATTENDEES

Min

DISCUSSIONS

Task distribution for report.
1. Diving works equally to everyone.

CONCLUSION

1. Task are divided.

28


ACTION ITEM

[VY- Voon Yin, WM- Wee Min]
(VY)*Presentation slides & report compilation

REPORT
(VY)*Artistic cover
(EDWIN)*Cover page

(EDWIN)*Table of contents

(NICHOLAS)*Key Summary

Description of the history of the trade/business
(EDWIN)

*Brief descriptions of the businesses
(EDWIN)-Keen Hing
(EDWIN)-Kien Fatt
(WM)-3rd business

*Comparative Analysis of the businesses' Competitive Traits
(WM)-Keen Hing
(WM)-Kien Fatt
(NICHOLAS) -3rd business

(WM)*Recommendations

(NICHOLAS)*Bibliography & References

(VY)*Appendices
Deadline: 9th January

29


Minutes 4

6th February

MEETING CALLED

10.00am-12.00pm


Wong Voon Yin

BY
TYPE OF MEETING

Report Printing and Presentation Slides

NOTE TAKER

-

ATTENDEES

Min

DISCUSSIONS
CONCLUSION

Printing of the Report and Presentation slides
1. Nicholas Yap will be printing the report
2. Compilation of slides.

ACTION ITEM

Printing report
Person responsible: Nicholas Yap
Deadline: 10th February

30

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