Is search always the right solution? There are many things you can do with a hammer, but it’s not so great if you need to turn a screw. Text Classification is an alternative to search that may be more appropriate for social media data analysis. Text classification is the task of assigning predefined categories to free-text documents. It can provide conceptual views of document collections and has important applications in the real world. Using text classification as the foundation for analysis – i.e., teaching a machine to categorize posts the way humans do – can dramatically improve your ability to gather the right data and, ultimately, increase the chances that you’ll uncover what you need to know.

1. White Paper
Search vs.Text Classification
Increasing the signal, decreasing the noise
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2. White Paper Networked Insights
Network
Search vs. Text Classification
Increasing the signal, decreasing the noise
Since the advent of the World Wide Web, businesses and Topic discovery—
consumers have used a variety of ways to find information. letting data speak for itself
These various methods of discovery have trained us to think Topic discovery is a valuable type of
and behave in ways that make understanding analytics semantic analysis based on text
challenging. In fact, what makes retrieving information easy classification. Whereas sentiment analysis
for individuals is not the manner in which we should examine simply reveals people’s likes and dislikes,
social data. Confused? semantic analysis refers to a group of
methods that allow machines to discover
In the infancy of the commercial public Web, navigation was nearly impos- the fundamental patterns of words or
sible without directories and then information portals. With the explosion phrases that act as building blocks in a
of the Web in the late 1990s, keyword searching and using search engines large set of text. Topics, themes, sentiment
has become as ubiquitous as the Internet itself. While the underlying and similar elements of meaning appear
methods of search have evolved over the years, its primary use has stayed as intricate weavings of those fundamental
constant since the early days of companies like Yahoo!, Altavista, Lycos, patterns. So semantic analysis is the
Excite and Google. Reflecting its mass popularity and understanding, summarization of large amounts of text
search is often the first tool applied to a wide variety of data challenges. by automatically discovering the topics
and themes within.
But is search always the right solution? There are many things you can do
with a hammer, but it’s not so great if you need to turn a screw. By grouping social media posts based on
semantic similarity, rather than preset
To learn what customers think about your products and services, you may sentiment categories such as positive, nega-
need to apply sentiment analysis across millions of social media posts. tive and neutral, topic discovery can help
Or, to guide your media buying, you might use topic discovery to uncover companies uncover important information –
market trends in the social conversation. for example, what exactly people are saying
about a product or service; where and how
In either case, using search to identify the set of posts you’ll submit to they use it; the features they use most; and
scrutiny could send your social media analysis down the wrong path from the enhancements or new offerings they’re
the start. Your approach to conducting sentiment analysis or topic interested in. All of this information can
discovery could be spot on. But if it’s based on a number of posts that ultimately drive product development, new
aren’t actually about what you think they are, which typically happens revenue streams and strategies for market-
with search, the noise created can flaw the inferences and conclusions you ing, advertising and media planning.
ultimately draw.
Text classification is an alternative to search that may be more appropri-
ate for social media data analysis. Text classification is the task of assigning
predefined categories to free-text documents. It can provide conceptual
views of document collections and has important applications in the real
world. Using text classification as the foundation for analysis – i.e., teach-
ing a machine to categorize posts the way humans do – can dramatically
improve your ability to gather the right data and, ultimately, increase the
chances that you’ll uncover what you need to know.
2

3. White Paper Networked Insights
Search vs. Text Classification
The impact of bad data
A look at several related but distinct topics illustrates how seriously the
problems of search can impact analysis.
A Networked Insights analyst designed search queries for five topics that
moms typically discuss – pregnancy and newborns; school-aged children;
food, nutrition and health; shopping and money; and illness and injury.
Searches were run on the five topics, then another analyst reviewed
the results under two test scenarios to determine how well the search
delivered posts fitting the intended criteria as defined by the query.
In the first test, the analyst reviewed only the top 20 results returned traditional search
by each search as ordered by the search engine. In the second test, the
analyst reviewed a random sample of 200 results returned by the search.
In each case, the analyst was asked to judge whether each resulting post
was appropriate for the intended category or if it fit better in a different
one. The percent of appropriate posts is a measure of the “precision” of
the search.
The test results (Table 1) reveal search’s severe limitations. Precision was Significant problems arise
high when only the top 20 results were examined (90 percent or higher), with search when you’re
but falls precipitously when examining a larger number of randomly sam-
pled posts. In only one search, pregnancy and newborns, did the results
after a broad collection of
yield a somewhat reliable level of precision (86.5 percent). In three of the similar posts, not a handful
five searches, precision rates were under 50 percent. of the best ones.
In practical terms, these results mean there’s a greater chance that a ran-
domly selected search result will not meet the intended criteria than that
it will. Said another way, search might be used to support other analyses
by returning a large number of posts assumed to cover the same basic
topic. The problem: the majority of the data isn’t relevant to the topic you
want to understand.
Table 1. Keyword Search Precision
Desired Topic Top 20 Results Only Random Sample
Pregnancy and newborns 95% 86.5%
School-aged children 95% 19.5%
Food, nutrition, health 90% 39.5%
Shopping and money 100% 57.5%
Illness and Injury 100% 41%
Overall 96% 48.8%
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4. White Paper Networked Insights
Search vs. Text Classification
The shortcomings of search
By definition, the intent of search is to uncover the best responses to a
query. A search engine goes out and grabs hundreds of thousands of posts
that match the word or phrase programmed into the query and attempts
to rank them in order of relevance. Its goal is to put the post most likely to
be the one you’re looking for at the top of the list. The search engine does
this effectively, as seen in the first column of results in Table 1.
Significant problems arise with search when you’re after a broad
collection of similar posts, not a handful of the best ones. This is often the
case in social media analysis, when the goal is to analyze millions of posts
to identify trends that can inform marketing decisions or uncover insights traditional search
that can reveal business opportunities. Simply stated, more data points are
sometimes much better than a few. In these cases, search will undermine
your efforts. The first 20, or even 200, posts might be great matches. But
the last 20 or 200 might not match at all, as seen in the second results
column of Table 1.
Search methodology has other significant shortcomings, which are
more apparent when it’s applied to social media data than when used Search cannot contemplate
with other, more structured forms of text. For example, search struggles the context of how words
when you’re looking for something more complicated than whether
or not a document contains a particular word or phrase. Search
and phrases are used in
cannot contemplate the context of how words and phrases are used relationship to one another;
in relationship to one another; it simply can identify whether or not it simply can identify wheth-
that word or phrase is present.
er or not that word or phrase
Search also suffers a bias problem. If the searcher uses words that are is present.
not a direct reflection of the words that millions of other people use for
a given topic, search can’t accommodate the differences.
To sum up the problems, search does not inherently provide a mechanism
for determining which results should belong to the desired group and
which should not. The norm is to simply say that all posts that match a
query belong to the desired topic and use all of them in further analyses.
A better way — the power of classification classification
In contrast to search, text classification uses machine-learning algorithms
to learn from a set of examples how to separate posts into topics. If an
algorithm, or program, is presented with examples of how a human would
separate posts based on topic, it can learn to mimic that person’s process
Classification offers the
on new, previously unseen posts. One major advantage of this approach is potential to produce a
that the program can scale up to perform its process on millions of docu- dataset in which all of the
ments. People do not scale up so easily.
posts are relevant to the
Classification offers the potential to produce a dataset in which all of the topics being analyzed. The
posts are relevant to the topics being analyzed. The last 20 are as valuable
last 20 are as valuable to
to the analysis as the first 20.
the analysis as the first 20.
4 © 2011 Networked Insights, Inc. All rights reserved.

5. White Paper Networked Insights
Search vs. Text Classification
The classification process begins with a human analyst selecting a sampling
of posts that relate to a specific topic, such as pregnancy and newborns.
The analyst also selects posts that are irrelevant, so the algorithm being
used can detect the difference. These posts serve as the training examples
from which the machine will learn.
A variety of algorithms can be used for classification, including artificial
neural networks, support vector machines and Naive Bayes algorithms.
Selecting the right algorithm and tuning it are critical, as some do well at
certain problems and not so well at others.
creating a stronger signal
In the next step, the algorithm learns how to categorize new posts by
reading the example posts and identifying general rules that differentiate
the relevant and irrelevant posts. For example, when the program sees the Millions of people use
phrases “little one” and “hospital” together in a post, it might notice that
the probability the post belongs to the pregnancy and newborns category
search every day to find
increases significantly. It then uses this knowledge in categorizing other what they’re looking for
posts. The goal is not to memorize the training examples, but to find gen- online. But search can send
eral characteristics that help the algorithm categorize new posts.
you off into the social media
Table 2 adds a third column to Table 1 that shows the result of using clas- wilderness if you’re using
sification instead of search to identify posts presumably related to the five
mom topics. The analysis approach for classification was the same as that
traditional monitoring tools
applied to the search precision test. An independent analyst reviewed 200 to discover conversations
randomly sampled results from classification and determined whether or and trends. So stop
not they matched the intended topic. The improvement over the search
precision test is dramatic. The overall precision of using classification was searching. Instead, start
86 percent vs. 49 percent using search across all posts. For one topic – asking how real-time data
food, nutrition and health – precision rose from 39.5 percent with search
can support your existing
to 100 percent through classification.
decision-making processes
Table 2. Precision of Using Classification to Identify Posts in Comparison to Search and then use classification
Top 20 Results Only Random Sample Classification
Desired Topic
techniques to cut through
Pregnancy and newborns 95% 86.5% 88.0%
School-aged children 95% 19.5% 72%
the noise and sharpen your
Food, nutrition, health 90% 39.5% 100% social analysis.
Shopping and money 100% 57.5% 87%
Illness and Injury 100% 41% 83%
Overall 96% 48.8% 86%
Classification clearly provides greater precision in social data analysis.
It offers deeper insights – both on a broad scale and when drilling into
specific topics – than can be gleaned from standard search techniques.
Questions about this report? Want a free consultation on how social data
can improve your media planning and other marketing? Contact us.
646-545-3900
info@networkedinsights.com
5 © 2011 Networked Insights, Inc. All rights reserved. networkedinsights.com