SlideShare uma empresa Scribd logo
1 de 11
What do we do
about mobile?
Sarah Schindeler
July 2012
79%
                                                                                  of all mobile phones
                                                                                  shipped to Australia are
    The                                                                           smartphones

    smartphones
                                                                                  65%
    are winning                                                                   of Australian smartphone
                                                                                  owners use them to access
                                                                                  the Internet every day

                                                                                   98%
                                                                                   use them to access the
                                                                                   Internet from home, in spite
                                                                                   of desktop access

Google 2012 Country Report (Australia) http://www.thinkwithgoogle.com/mobileplanet/en/downloads/
75%
                                                                            Use them while
                                                                            they are on the
                                                                            toilet



11Mark IT in the Toilet study 2012 http://www.11mark.com/IT-in-the-Toilet
51%
                                                                                        of Australian smartphone
                                                                                        owners search every day
      Increasingly
      sophisticated                                                                      49%
      on-device                                                                          use them to stay informed
                                                                                         – news, blogs, message
      information                                                                        boards

      seeking
                                                                                         41%
                                                                                         of Americans use their
                                                                                         phones to look up info for
                                                                                         work, study and health
Google 2012 Country Report (Australia / ) http://www.thinkwithgoogle.com/mobileplanet/en/downloads/
Mobile Services survey : summary findings
What do staff think?



             Used under Creative Commons Attribute licence: http://www.flickr.com/photos/visual_dichotomy/3623619145/
Following
through on
lessons
learned
To ensure equal access to our
resources and services for all
Australians

            Used under Creative Commons Attribute licence: http://www.flickr.com/photos/elysepatten/6092120910/
Questions?

Mais conteúdo relacionado

Mais procurados (6)

Smartphones
SmartphonesSmartphones
Smartphones
 
Mobile OPAC Prototype Based On Koha Open Source Integrated Library System
Mobile OPAC Prototype Based On Koha Open Source Integrated Library SystemMobile OPAC Prototype Based On Koha Open Source Integrated Library System
Mobile OPAC Prototype Based On Koha Open Source Integrated Library System
 
Microscopy 4.0
Microscopy 4.0Microscopy 4.0
Microscopy 4.0
 
Smart Phones: Technology in Our Hands
Smart Phones: Technology in Our HandsSmart Phones: Technology in Our Hands
Smart Phones: Technology in Our Hands
 
Why Your Business Web Site Needs to be Findable
Why Your Business Web Site Needs to be FindableWhy Your Business Web Site Needs to be Findable
Why Your Business Web Site Needs to be Findable
 
Flipbook2
Flipbook2Flipbook2
Flipbook2
 

Destaque (6)

I say emulate
I say emulateI say emulate
I say emulate
 
Intro to Digital Preservation
Intro to Digital PreservationIntro to Digital Preservation
Intro to Digital Preservation
 
Carolingian and Gothic script
Carolingian and Gothic scriptCarolingian and Gothic script
Carolingian and Gothic script
 
An Introduction to Digital Preservation
An Introduction to Digital PreservationAn Introduction to Digital Preservation
An Introduction to Digital Preservation
 
Getting started in digital preservation
Getting started in digital preservationGetting started in digital preservation
Getting started in digital preservation
 
Digital preservation
Digital preservationDigital preservation
Digital preservation
 

Semelhante a Creating a vision for mobile service delivery

Google ThinkMobile Conference
Google ThinkMobile ConferenceGoogle ThinkMobile Conference
Google ThinkMobile Conference
WiTH Collective
 
adtech SF 2012 Mobile apps creating utility and driving downloads Evan Neufeld
adtech SF 2012 Mobile apps creating utility and driving downloads Evan Neufeldadtech SF 2012 Mobile apps creating utility and driving downloads Evan Neufeld
adtech SF 2012 Mobile apps creating utility and driving downloads Evan Neufeld
ad:tech
 
Mobile planet canada
Mobile planet canadaMobile planet canada
Mobile planet canada
syaiham
 
Google research about smartphone usage in 2011
Google research about smartphone usage in 2011Google research about smartphone usage in 2011
Google research about smartphone usage in 2011
Mitya Voskresensky
 
Top10 mistakesofgoingmobile june2014.abbr
Top10 mistakesofgoingmobile june2014.abbrTop10 mistakesofgoingmobile june2014.abbr
Top10 mistakesofgoingmobile june2014.abbr
Michael Scully
 
Understanding the Mobile Consumer
Understanding the Mobile Consumer Understanding the Mobile Consumer
Understanding the Mobile Consumer
Hank Mondaca
 
our_mobile_planet_us_en
our_mobile_planet_us_enour_mobile_planet_us_en
our_mobile_planet_us_en
Wu Nengyong
 
Статистика використання смартфонів від Google
Статистика використання смартфонів від GoogleСтатистика використання смартфонів від Google
Статистика використання смартфонів від Google
Діма Леонов
 

Semelhante a Creating a vision for mobile service delivery (20)

Google ThinkMobile Conference
Google ThinkMobile ConferenceGoogle ThinkMobile Conference
Google ThinkMobile Conference
 
Nyu mmse google pres 080412
Nyu mmse google pres 080412Nyu mmse google pres 080412
Nyu mmse google pres 080412
 
adtech SF 2012 Mobile apps creating utility and driving downloads Evan Neufeld
adtech SF 2012 Mobile apps creating utility and driving downloads Evan Neufeldadtech SF 2012 Mobile apps creating utility and driving downloads Evan Neufeld
adtech SF 2012 Mobile apps creating utility and driving downloads Evan Neufeld
 
Understanding The Canadian Mobile Consumer In 2012
Understanding The Canadian Mobile Consumer In 2012Understanding The Canadian Mobile Consumer In 2012
Understanding The Canadian Mobile Consumer In 2012
 
Mobile planet canada
Mobile planet canadaMobile planet canada
Mobile planet canada
 
Google research about smartphone usage in 2011
Google research about smartphone usage in 2011Google research about smartphone usage in 2011
Google research about smartphone usage in 2011
 
2011 the mobilemovement
2011 the mobilemovement2011 the mobilemovement
2011 the mobilemovement
 
Google 2011 The Mobile Movement
Google  2011 The Mobile MovementGoogle  2011 The Mobile Movement
Google 2011 The Mobile Movement
 
The future of mobile in customer insight
The future of mobile in customer insightThe future of mobile in customer insight
The future of mobile in customer insight
 
thinkLA Mobile 101 presentation - Deborah Lammon
thinkLA Mobile 101 presentation - Deborah LammonthinkLA Mobile 101 presentation - Deborah Lammon
thinkLA Mobile 101 presentation - Deborah Lammon
 
Mobile Marketing in South Africa
Mobile Marketing in South AfricaMobile Marketing in South Africa
Mobile Marketing in South Africa
 
Top10 mistakesofgoingmobile june2014.abbr
Top10 mistakesofgoingmobile june2014.abbrTop10 mistakesofgoingmobile june2014.abbr
Top10 mistakesofgoingmobile june2014.abbr
 
Understanding the Mobile Consumer
Understanding the Mobile Consumer Understanding the Mobile Consumer
Understanding the Mobile Consumer
 
Our mobile planet_us_en
Our mobile planet_us_enOur mobile planet_us_en
Our mobile planet_us_en
 
our_mobile_planet_us_en
our_mobile_planet_us_enour_mobile_planet_us_en
our_mobile_planet_us_en
 
Mobile Marketing USA
Mobile Marketing USAMobile Marketing USA
Mobile Marketing USA
 
Статистика використання смартфонів від Google
Статистика використання смартфонів від GoogleСтатистика використання смартфонів від Google
Статистика використання смартфонів від Google
 
Technology Concerns In a Mobile/Digital World
Technology Concerns In a Mobile/Digital WorldTechnology Concerns In a Mobile/Digital World
Technology Concerns In a Mobile/Digital World
 
Digital communications u gent
Digital communications u gentDigital communications u gent
Digital communications u gent
 
50 Mobile Marketing Facts
50 Mobile Marketing Facts50 Mobile Marketing Facts
50 Mobile Marketing Facts
 

Mais de National Library of Australia

Mais de National Library of Australia (20)

Publicity and media - Anna Gressier & Sarah Kleven (Communications and Market...
Publicity and media - Anna Gressier & Sarah Kleven (Communications and Market...Publicity and media - Anna Gressier & Sarah Kleven (Communications and Market...
Publicity and media - Anna Gressier & Sarah Kleven (Communications and Market...
 
CHG recipient case study - Julia Mant of the National Institute of Dramatic Art
CHG recipient case study - Julia Mant of the National Institute of Dramatic ArtCHG recipient case study - Julia Mant of the National Institute of Dramatic Art
CHG recipient case study - Julia Mant of the National Institute of Dramatic Art
 
Completing your CHG project - Fran D'Castro
Completing your CHG project - Fran D'CastroCompleting your CHG project - Fran D'Castro
Completing your CHG project - Fran D'Castro
 
Just Digitise It - Daniel Wilksch of the Public Records Office Victoria
Just Digitise It - Daniel Wilksch of the Public Records Office VictoriaJust Digitise It - Daniel Wilksch of the Public Records Office Victoria
Just Digitise It - Daniel Wilksch of the Public Records Office Victoria
 
Trove - a window to our community heritage - Hilary Berthon of Trove, NLA
Trove - a window to our community heritage - Hilary Berthon of Trove, NLATrove - a window to our community heritage - Hilary Berthon of Trove, NLA
Trove - a window to our community heritage - Hilary Berthon of Trove, NLA
 
National Archives of Australia
National Archives of AustraliaNational Archives of Australia
National Archives of Australia
 
Disaster Prevention, Preparedness, Response and Recovery for Collections - Ki...
Disaster Prevention, Preparedness, Response and Recovery for Collections - Ki...Disaster Prevention, Preparedness, Response and Recovery for Collections - Ki...
Disaster Prevention, Preparedness, Response and Recovery for Collections - Ki...
 
Assessing Significance and Significance 2.0: an introduction - Margaret Birt...
 Assessing Significance and Significance 2.0: an introduction - Margaret Birt... Assessing Significance and Significance 2.0: an introduction - Margaret Birt...
Assessing Significance and Significance 2.0: an introduction - Margaret Birt...
 
Preservation Needs Assessment - Tamara Lavrencic
Preservation Needs Assessment  - Tamara LavrencicPreservation Needs Assessment  - Tamara Lavrencic
Preservation Needs Assessment - Tamara Lavrencic
 
Assessing the significance of cultural heritage - Tania Cleary
Assessing the significance of cultural heritage - Tania ClearyAssessing the significance of cultural heritage - Tania Cleary
Assessing the significance of cultural heritage - Tania Cleary
 
Publicity, Media & Completing your CHG project - 2017 - Fran D'Castro
Publicity, Media & Completing your CHG project - 2017 - Fran D'CastroPublicity, Media & Completing your CHG project - 2017 - Fran D'Castro
Publicity, Media & Completing your CHG project - 2017 - Fran D'Castro
 
Just Digitise It - Daniel Wilksch of the Public Records Office Victoria
Just Digitise It - Daniel Wilksch of the Public Records Office VictoriaJust Digitise It - Daniel Wilksch of the Public Records Office Victoria
Just Digitise It - Daniel Wilksch of the Public Records Office Victoria
 
TROVE - a window to our community heritage - Hilary Berthon of Trove, NLA
TROVE - a window to our community heritage - Hilary Berthon of Trove, NLATROVE - a window to our community heritage - Hilary Berthon of Trove, NLA
TROVE - a window to our community heritage - Hilary Berthon of Trove, NLA
 
Disaster Prevention, Preparedness, Response and Recovery for Collections - Ki...
Disaster Prevention, Preparedness, Response and Recovery for Collections - Ki...Disaster Prevention, Preparedness, Response and Recovery for Collections - Ki...
Disaster Prevention, Preparedness, Response and Recovery for Collections - Ki...
 
CHG recipient case study - Donna Bailey of the Catholic Diocese of Sandhurst
CHG recipient case study - Donna Bailey of the Catholic Diocese of SandhurstCHG recipient case study - Donna Bailey of the Catholic Diocese of Sandhurst
CHG recipient case study - Donna Bailey of the Catholic Diocese of Sandhurst
 
Preservation Needs Assessment - Tamara Lavrencic
Preservation Needs Assessment - Tamara LavrencicPreservation Needs Assessment - Tamara Lavrencic
Preservation Needs Assessment - Tamara Lavrencic
 
Assessing the significance of cultural heritage - Tania Cleary
Assessing the significance of cultural heritage - Tania ClearyAssessing the significance of cultural heritage - Tania Cleary
Assessing the significance of cultural heritage - Tania Cleary
 
Significance Assessment and Significance 2.0: an introduction - Veronica Bull...
Significance Assessment and Significance 2.0: an introduction - Veronica Bull...Significance Assessment and Significance 2.0: an introduction - Veronica Bull...
Significance Assessment and Significance 2.0: an introduction - Veronica Bull...
 
Preservation assessment - Tamara Lavrencic
Preservation assessment - Tamara LavrencicPreservation assessment - Tamara Lavrencic
Preservation assessment - Tamara Lavrencic
 
Just digitise it - Daniel Wilksch of the Public Records Office Victoria
Just digitise it - Daniel Wilksch of the Public Records Office VictoriaJust digitise it - Daniel Wilksch of the Public Records Office Victoria
Just digitise it - Daniel Wilksch of the Public Records Office Victoria
 

Último

Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in PakistanChallenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
vineshkumarsajnani12
 

Último (20)

Kalyan Call Girl 98350*37198 Call Girls in Escort service book now
Kalyan Call Girl 98350*37198 Call Girls in Escort service book nowKalyan Call Girl 98350*37198 Call Girls in Escort service book now
Kalyan Call Girl 98350*37198 Call Girls in Escort service book now
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
 
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NSCROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
 
Falcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business PotentialFalcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business Potential
 
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in  Escort service book nowPARK STREET 💋 Call Girl 9827461493 Call Girls in  Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
 
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGParadip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Paradip CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Arti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfArti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdf
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
 
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
 
Pre Engineered Building Manufacturers Hyderabad.pptx
Pre Engineered  Building Manufacturers Hyderabad.pptxPre Engineered  Building Manufacturers Hyderabad.pptx
Pre Engineered Building Manufacturers Hyderabad.pptx
 
WheelTug Short Pitch Deck 2024 | Byond Insights
WheelTug Short Pitch Deck 2024 | Byond InsightsWheelTug Short Pitch Deck 2024 | Byond Insights
WheelTug Short Pitch Deck 2024 | Byond Insights
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Berhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur CALL GIRL❤7091819311❤CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in PakistanChallenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
 
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service AvailableBerhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
 

Creating a vision for mobile service delivery

  • 1. What do we do about mobile? Sarah Schindeler July 2012
  • 2.
  • 3. 79% of all mobile phones shipped to Australia are The smartphones smartphones 65% are winning of Australian smartphone owners use them to access the Internet every day 98% use them to access the Internet from home, in spite of desktop access Google 2012 Country Report (Australia) http://www.thinkwithgoogle.com/mobileplanet/en/downloads/
  • 4. 75% Use them while they are on the toilet 11Mark IT in the Toilet study 2012 http://www.11mark.com/IT-in-the-Toilet
  • 5. 51% of Australian smartphone owners search every day Increasingly sophisticated 49% on-device use them to stay informed – news, blogs, message information boards seeking 41% of Americans use their phones to look up info for work, study and health Google 2012 Country Report (Australia / ) http://www.thinkwithgoogle.com/mobileplanet/en/downloads/
  • 6.
  • 7. Mobile Services survey : summary findings
  • 8. What do staff think? Used under Creative Commons Attribute licence: http://www.flickr.com/photos/visual_dichotomy/3623619145/
  • 10. To ensure equal access to our resources and services for all Australians Used under Creative Commons Attribute licence: http://www.flickr.com/photos/elysepatten/6092120910/

Notas do Editor

  1. http://www.flickr.com/photos/elysepatten/6092120910/