How we see transformation withing the Financial Services World, thats applicable to other industries, please note integration models and diagrams are examples for presentation purposes, but have proven backgrounds.

1. FIT FOR THE FUTURE. NOW. Neil A Buckley 2009 Transforming the Financial Services Industry

2. This Problem continues to get worse, but the Disruptive influence of ‘Going Green’ and competition from new players with no legacy should address these issues by Utilizing Smart Sourcing and refocusing the Financial Services organizations in their real areas of focus. Neil Buckley 2008 In 2008, 85 percent of financial services firms will continue to focus on "keeping the lights on" and will fail to redress the internal IT budget imbalance of 70 percent IT maintenance activity and 30 percent innovation. Source: Gartner 2007

24. Customer Centric Business Model High Net Worth Mass Market Affluent Student Time-poor Small Business Self-funded Retirees Etc... Family Price Sensitive Personal Service Security Feature-rich Applications Speed/ Timelines Etc... Relationship Borrow Money Invest Transact Manage Risk Branch Manager Telephone Mobile 3 rd Parties www Credit Transactions Deposits/ Savings Insurance Product Bundles Investment Channels Products Typical Customers Buyer Issues Financial Requirments Customer Requirements Bank Response Inquire Buy Use Inquire Inquire Inquire

28. Through 'thin IT', vendors will focus on core strategic activities while benefiting from cheaper and better commoditised services Demand Product portfolios Insourced Factory Outsourced By application A B C By location A B C By user group A B C Integrator Networks Service desk End-user computing Desktop hardware Server hardware Voice LAN Internal Organization with Finstrans

31. Driving down IT complexity and cost will allow the IT spending mix to shift from a maintenance focus to improving business capabilities Reducing complexity will decrease the size and cost of IT while providing increased agility A simpler IT will allow more continuity in Business and facilitate quicker recovery in case of a disaster IT must be transformed to enable and deliver more business value

37. The new role of Technology Task orientation Relationship orientation Management focus Leadership focus Control skills Influence skills IT knowledge Business knowledge Transactional Trusted-ally Functional Partnering

38. Where to with Technology Value generated by IT IT influence CIO moves to non-IT role, e.g. COO or CEO Business Leader At risk Trusted Ally Transactional Partnering

42. Words of wisdom!! Progress is impossible without change, and those who cannot change their minds cannot change anything George Bernard Shaw