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MANAGEMENT
Mediation
in an intercultural context
Doris Kiendl-Wendner
ACUME Conference, Siena 2013

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MANAGEMENT
Contents of the presentation
• Mediation in Austria – a brief overview
• Mediation in an intercultural context
• Why?
• How?
• Practical examples
• Future outlook on intercultural mediation
Doris Kiendl-Wendner
2

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MANAGEMENT
Neighbourhood
Families
Schools, universities
Mediation in Austria
Companies
Public area

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MANAGEMENT
Intercultural mediation:
Why?
migration –► cultural diversity in society

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MANAGEMENT
Intercultural mediation – How?
Choose the right setting
and the participants
Choose the language,
involve translators,
if necessary
14.10.2013
Doris Kiendl-Wendner
5

6. www.fh-joanneum.at
MANAGEMENT
Intercultural mediation – How?
Address cultural aspects,
where relevant
Address expectations
of goal orientation
and time management
14.10.2013
Doris Kiendl-Wendner
6

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MANAGEMENT
Practical examples
Volunteer intercultural mediators in Graz
Intercultural mediation case

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MANAGEMENT
The future
of
intercultural
mediation
……
14.10.2013
Doris Kiendl-Wendner
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