A review of my credentials will demonstrate my successful association with renowned organizations for the past 12+ years including 8+ years in Operation, Commercial & Procurement Functions in IT & ITES Sector and offering performance driven Supply Chain Management, Logistics, Pre-sales, P&L Management, Demand & Order Planning and imbibed strong exposure to blueprint/process consultancy in Supply Chain Management in end-to-end process cycle, etc. Having a unique blend of business and technical skills backed by strong academic credentials, at this stage I find myself to be groomed enough to look outward and explore the possibility of placement at a suitable professional position with higher responsibilities where I can contribute towards providing effective business & technology solutions.

1. Mihir Kumar Jhaveri, PMP, CSCM
Mobile: +91-9687610128
Email: mihirjhaveri@hotmail.com
SCM & Logistics ~ Program Management ~ Strategic Management
Offering an impressive experience of over 12 years including 8+ years in driving the Operation, Commercial & Procurement
Functions in IT & ITES Sector
Profile
Seasoned and profit driven professional with incredible experience acquired over the years in diverse areas encompassing
Supply Chain Management, Logistics, Pre-sales, P&L Management, Purchase & Procurement, Contracts Administration
Vendor Management, Demand & Order Planning; adept in handling blueprint/process consultancy in Supply Chain
Management in end-to-end process cycle involving concepts like “Order to Cash”, “Procure to Pay” and “Procure to Cash”
proactive and goal-oriented leader with established record of success in leading corporate technology initiatives,
developing Center of Excellence (CoE); flexible and able to adapt quickly to changing business environments and needs
ensuring the delivery of new, highly effective business solutions on time and under budget; Computer savvy with hands on
experience in Oracle EBS, Demantra, OTM (GLog), SAP, JD Edwards, Agile, Manhattan Associates, AS/400 (iSeries),
CAD/CAM, Master Data Management, EDI, TIBCO, AIA, BPEL,ADF as well as software packages like PROLOGS, LMWS,
UNISON, EXE, WM100, ILS.NET etc. A complete manager capable of performing a wide range of people management
functions from recruiting through on-boarding, goal setting, performance appraisal, training, competency building,
resource utilization & capacity planning, knowledge transfer, etc.
Domain Expertise
Sales & Operational Planning (S&OP) / Trade Management Solution/ Distribution & Warehouse Management Solution
Transportation Management Solution / Service Part Planning & Logistics (SPL) Solution / 3PL Solution / Courier Solution/
PUDO (Pick Up & Drop Off) Solutions/ RFID / Strategic Sourcing / Inventory Planning
Business/IT Operations Expertise
Social Media/ Project/Product Management/ Proactive Demand Generation / Strategic Alliances & Client Acquisitions
Lead Generation & Pipeline Management/ Proposal Anchoring & Bid Management/ Business & IT Consulting
Strategic Branding and Account based Marketing/ Cross-functional & Negotiation skills/Business Innovation with
Technology/ Strategy & Thought Leadership/Global Business Delivery
Major Accomplishments
 Assisting the Delivery practice in setting up the Strategic CoE, and significant contributing in resource hiring, mentoring
and training
 Played a key role in business innovation and successfully set-up the Center of Excellence (CoE) for
- Oracle Supply Chain Management – Centre of Excellence (Demantra, ASCP, BI Analytics)
- AIA (Integration) – Centre of Excellence (AIA, PIPS, EBS, BPEL, Certification Center)
- SCM Process Consulting – Centre of Excellence (Order Management, Demand Management, Supply
Management, Logistics, Supply Chain Finance)
- OTM – Centre of Excellence (OTM Lite, Integration with various ERP, pre-configuration for various industries, data
loaders, Process Integration Packs etc.)
 Extended active support in business development activities and thus generated revenue for the organizations by
executing several projects worth millions
- Prepared Proof of Concept for the OTM product which generated a revenue of USD 5 million
- Won WMS/TMS deal worth US $ 35 million for period of 4-5 years
- Handled AMS contract worth USD 2 million
 Acquired all rounder exposure to Domestic & International business culture in India, United Kingdom, Malaysia, USA,
Belgium, German, Netherlands, Singapore, and South Africa, thereby having the ability to work in highly diverse
environments with people from varied backgrounds
 Successfully leading the Pre-Sales & Solution Team for EMEA, APAC and US across the service offering (Demand
Management, Supply Management, Logistics, Procurement, BI Analytics and Middleware)
 Customer focused with proven success in account planning and mining thus augmenting the sales for the organization
– handled a variety of clients like DHL (Belgium, Singapore, etc.) UTi Logistics (South Africa), Liberty Mutual (US), Mede

2.  Successful at providing end-to-end supply chain management integrating Suppliers, Production, Warehouses and
Distribution Centers, and implementing best SCM Practices to ensure that the product is produced & distributed in right
quantities, to the right locations and at the right time
 Handling cost effective procurement and achieving significant savings through effective evaluation & strategic
sourcing of vendors, developing cost-effective alternatives for various operations, coordinating cross-functional
activities encompassing In-process QA / Quality; developing effective pricing strategies for procurement of materials &
services
Professional Experience and Accomplishments
Bristlecone, Ahmadabad (Mahindra & Mahindra Group) Feb 2009 till date
Senior Manager
 Successfully leading the Presales & Solution for EMEA, APAC and assisting in big US deals and BPO service offering and
responsible for developing the India Cost of Sales
 Responsible for Strategy & Business Marketing for Oracle Practice and creating brand visibility using different
promotional channels including events, webinars, online marketing, PR, etc.
 Accountable for P&L impact by creating Go-To-Market Plans for Service Propositions across Sales, Delivery, Direct
Marketing, Partnership, Geo Marketing and Media
 Involved in setting up
- Oracle Supply Chain Management – Centre of Excellence (Demantra, ASCP, OTM, PLM, Analytics),
- AIA (Integration) – Centre of Excellence (AIA, PIPS, EBS, BPEL, Certification Center)
- SCM Process Consulting – Centre of Excellence (Order Management, Demand Management, Supply
Management, Logistics, PL, Finance)
- Solution Design Team (Pre- Sales, Business Development, Lead Generation, POC, Collaterals, Market Research,
Quick Wins)
Awards / Accolades
 2010 - Certificate on completion of "The Mahindra Emerging Leaders Program" conducted by Center for Creative
Leadership & Mahindra Corporate HR Group
 2009 – Certificate of Appreciation – “for exemplary handling of the Value Chain Planning initiative” by Irfan Kan (Vice
President & General Manager – Bristlecone Labs)
HCL Technologies, Chennai April 2008 – Feb 2009
Senior Project Manager
 Successfully set up the OTM – Centre of Excellence (OTM Lite, Integration with various ERP, pre-configuration for various
industries, data loaders, Process Integration Packs etc.)
 As Process Consultant in Application Portfolio Optimization, successfully mapped 460 application clusters to Oracle
Product Family and charted the IT Road Map
 Involved in preparing the content for training manual on Retail & Supply Chain Management Domain and provided
training to clients on product technologies
 Active member of the PMP train the trainer club and successfully trained over 100 plus professionals
 Actively associated with the Defense Team and won CEVA logistics deal worth US $ 35 million for a period of three years
 Conducted OTM product assessment and a superior level training in a record period of four days
 Developed an in-house training model for OTM & SCM, which subsequently saved a cost worth $15,000 to the company
 Devised a recruitment model for hiring fresh junior and training them on niche products so as to reduce the resource
cost
 Prepared Proof of Concept for the OTM product on the various business pressure points in transportation thus leading to
revenue generation of USD 5 million
Cambridge Solutions, Chennai Oct 2003 – April 2008
Project Manager
 Led and managed a team of 24 members for Business Management Platform for DHL development project worth USD 3
million
 Involved in setting up infrastructure for seamless implementation of OTM - installed the product package and trained
the end users.
 Active member of the team that won the ASM contract worth USD 11 million from DHL for a period of four years
 Provided technical assistance to AMS contract worth USD 2 million for a client Liberty Mutual using AS/400 technology

3.  Successfully completed the product feasibility for various products across warehouse system for DHL and prepared the
business case for DHL for implementation of the product
 Headed the Warehouse Management cell with a framework product offering
 Established a team of product experts in ILS.net (Manhattan Associate) and Warehouse Management system domain
 Successfully executed the ePUDO project within the defined delivery & budget norms thereby increasing the revenue
by USD 2 million in PUDO services
 Developed an innovative strategy which renders fresher billable in a short period of 40 days and placing them onsite on
niche products
 Delivered the three crucial development projects for DHL Belgium & Singapore – on time within the budgeted
constraint.
 Appreciated by the client for recommending an innovative solution for designing a unique offering as 4 PL for DHL
Awards / Accolades
 2007 – Customer Centricity Award – “for DHL Project” by Kumar Sivaraman (CEO – Cambridge Solutions)
 2005 – CEO Top Performer Award – “ for Liberty Mutual A/C” by Dilip Keshu (President & Chief Strategy Officer –
Cambridge Solutions)
System Logic, Bangalore May 2003 – Oct 2003
Consultant
 Led a team of 2 members responsible for Sales & Distribution Module
 Responsible for management reporting to senior management level and contributed to refining pre -sales model
 Designed, defined and enforced strategic policies, standards and architectures
Softek Ltd., Bangalore Mar 2003 – Apr 2003
JD Consultant
 Provided JD Edwards techno functional consultation for Manufacturing Modules
 Supported process from offshore centers and documented procedural strategies and process initiatives at every stage
of product implementation
Earlier Experience
Informatics Malaysia Feb 2001 – Feb 2003
IT Consultant
Cynosure Solutions Jan 1999 – Jan 2001
Software Engineer
Shappari and Pallonji May 1998 – Dec 1998
Assistant Plant – in – Charge
Academic and Professional Credentials
Bachelors in Mechanical Engineering 1998
P.S.G College of Technology, Coimbatore
Major Projects Handled
1. Client : UTi, South Africa
Duration : 4 months
Team Size : 26 Members
Platform : OTM
Project Synopsis
 Basically the project is concerned with Freight Forwarding
 Requires OTM Product review and providing training to end – users
Responsibilities
 Preparation of training manual for OTM
 Involved in preliminary information gathering
 Part of the customized – solution design team
 Trained both business users and super users

4. 2. Client : DHL, Singapore (WMS Transformation Program)
Duration : 6 months
Team Size : 23
Platform : WMS – ILS.net, PROLOGS, LWMS, UNISON, EXE, Power House
Project Synopsis
 Better understanding of the current WMS system and adapting the same to the targeted WMS system
(off the shelf product from MA – ILS.net system)
Responsibilities
 Managed resources for DHL, MA, Cambridge
 Prepared Business Case and IT Road Map for Warehouse Management
3. Client : DHL, Business Management Platform, Belgium
Duration : 12 months
Team Size : 18
Platform : OTM, Integration – TIBCO methods
Project Synopsis
 The SPL Business Management Platform (BMP) is a system designed to act as a common point of
reference between costing, billing, program management and service provider
 Solution uses an implementation of OTM configured by the project team to meet business needs
Responsibilities
 Managed the project within time and budgetary compliance and norms
 Provided value add to the client apart from the project
4. Client : DHL, ePUDO (Pick Up and Drop Off), Belgium
Duration : 6 months
Team Size : 6
Platform : OTM, Integration – TIBCO methods
Project Synopsis
 Development of a web based application providing generic PUDO solutions/services built on OTM.
 ePUDO would be primarily used by PMC and will interface with different OMS/WMS, TMS
Professional Enhancements
 CSCM, PMP, Six Sigma, Requirement Gathering Techniques, COBIT, ITIL Foundation
 Supply Chain Management
 Product and Technology Training – Oracle ERP, OTM, DEMANTRA, JD Edwards, CAD/CAM, AS/400
Certification
 Certified by PMI, US – Project Management Professional (PMP)
 Certified by ISCEA, US – Certified Supply Chain Manager (CSCM)
 Certified by IIT, Delhi – Supply Chain Management
 Certified by Oracle – OTM 5.5
 Certified by Autodesk - AutoCAD & MDT
 Certified by Quality America - Six Sigma Green Belt certification
 Certified by Institute for Supply Management (ISM) – Supply Chain management
 Certified by ISACA -COBIT foundation course
Memberships / Affiliations
 Life Member of Ahmadabad Management Association (AMA)
 TiE - Ahmadabad Region Member
 Member of PMI
 Member of PMI Indian Chapter - Mumbai, India
 Member of CSCMP & Round Table of CSCMP, Mumbai Chapter
 Member of WERC
 Member of Chinmaya Mission
 The Experiment for International Living-Ahmadabad Region
Personal Details
Date of Birth : February 5th, 1977
Languages : English, Hindi, Tamil and Guajarati
Blog/Website : mihirjhaveri.com
LinkedIn ID : www.linkedin.com/in/mihirjhaveri
Passport : Available (US B1 Visa valid till Apr 2021, UK Business valid till Apr 2013)