The integration of social software and BPM can help organizations harness the value of informal relationships and weak ties, without compromising the consolidated business practices embedded in conventional BPM solutions. This paper presents a process design methodology, supported by a tool suite, for addressing the extension of business processes with social features. The social process design exploits an extension of BPMN for capturing social requirements, a gallery of social BPM design patterns that represent reusable solutions to recurrent process socialization requirements, and a model-to-model and mode-to-code transformation technology that automatically produces a process enactment Web application connected with mainstream social platforms.

1. BPMN and Design Patterns for Engineering Social BPM Solutions BPMS2 Workshop, Clermont-Ferrand Aug 29 2011 Marco Brambilla, PieroFraternali, Carmen Vaca DipartimentodiElettronica e Informazione Politecnico di Milano Contact: marco.brambilla@polimi.itmarcobrambimarcobrambi

3. Representing social BP requirements

4. Eliciting recurrent solutions: social design patterns

5. An example

6. An architecture for the fast prototyping and engineering of SBPM

8. 4 SMEs + 2 Universities

9. Coordinator: Web Models (IT)

10. Main deliverables

11. Methodology

12. Modeling languages

13. Reusable design patters

14. Forward engineering architecture

15. Cases, cases, cases…www.bpm4people.org

16. The Social BPM Space A continuum from closed to open social BPM, where each organization can find the mix of control & flexibility it needs Process model decided top-down and hard wired, task assignment rigid, communication limited to task input-output ClosedBPM Participatory design Process model resulting from merge of different models (e.g., merger&acquisition), task/flow variants Participatory enactment Actors are fixed, but can communicate with social tools (e.g., follow up a task, tweet on a task status, etc) The community of actors can be (in part) open: e.g., launch a task to be executed in Facebook, find an expert in LinkedIn, vote for alternative flows Social enactment Tasks are executed freely (e.g., in a Wiki-like mode) process constraints are mined and progressively enforced by observing community behaviors Process mining

18. Knowledgesharing (e.g., self-service technical support)

19. SocialFeedback (e.g., quality of service monitoring)

20. Transparency: (e.g., legislation building)

21. Participation: (e.g., participatory budgeting)

22. Activitydistribution (e.g., crowd-sourced work)

23. Decisiondistribution (e.g., social CRM)Social BPMN Socialization design patterns Socialization goals Modeltransformation Participatory & social enactment Social BPM architecture

24. Overview of the approach General idea: Social BPM Design & Implementation Analyze process improvement requirements Understand SBPM goals Identify communities of reference Analysis & design Understand process socialization patterns Map requirements to goals Identify relevant socialization patterns Refer patterns to goals (Re)design process with social interactions Identify & abstract social platforms to use Automate pattern to application transformation Map process model to application models Deployment Refine application models Map application models into code & deploy

26. The execution of activities by such actors (social tasks)

30. Model-Driven Engineeringis the discipline that supports a generative approach to the creation and maintenance of application from abstract, platform-independent models

32. Model extensions for Social BPM Process and applications models are extended to incorporate social issues: Pool Vote Follow Lane 1 Lane 2

33. Generative approach and runtime architecture Process layer Presentation layer Visual identity Business layer Servicelayer Datalayer Integrationlayer Standard Java Web application Social Network connection services IBMWebSphere Caucho Resin ApacheTomcat OracleApplicationServer JBoss Application Server

35. NGO: consumers’ claim management and class action organization

36. PA: participative territory planning

38. Investigate SNA techniques for social task optimization

40. Contact: Marco Brambilla marco.brambilla@polimi.itmarcobrambimarcobrambi