Crowdsourced global retail banking forecast for 2014.

1. Top 10 Retail Banking Trends and
Predictions
Jim Marous
SVP, New Control Direct and Digital

2. The 2014 Top 10 Retail Banking Trends and Predictions are compiled insights
from more than 60 global financial services thought leaders. These leaders
included bankers, credit union executives, industry suppliers, financial
publishers and editors, advisors, analysts, and industry observers. I am
thankful for their continued support of this 3rd annual initiative.
The predictions run the gamut from what may occur in the payments world to
how bank distribution is transforming. While some trends represent ongoing
megatrends, others have a narrower timeframe. In all cases, however, the
predictions provide food for thought for retail bankers and industry providers.
One forecast that is guaranteed to be accurate is that disruption will continue
and the financial services industry will be different this time next year.
The full analysis is available on the Bank Marketing Strategy blog.

4. 10 Retail Banking Trends and Predictions
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Drive-to-Digital
Payment Disruption
Increased Competition
Branch Optimization
Focus on Customer 3.0
Breaking Down Silos
Simplifying Engagement
Improving Contextual Experiences
Differentiating Brands
Global Innovation Perspective

5. Drive-to-Digital

6. Payment Disruption

7. Increased Competition

8. Branch Optimization

9. Focus on Customer 3.0

10. Breaking Down Silos

11. Simplifying Engagement

12. Improving Contextual
Experiences

13. Differentiating Brands

14. Global Innovation
Perspective

15. Jim Marous
216-218-4257
jmarous@newcontrol.com
Bank Marketing Strategy Blog
www.jimmarous.blogspot.com