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2. news
AP CRM CR100 - Base Customization
• SAP CRM Functional and Technical Overview
• 2. SAP CRM Middleware Over View
• Master Data
2/12/2014
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3. news
SAP Business Partners
BP Categories
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BP Business Roles
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BP Relationships
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BP Number Ranges
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BP Marketing Attributes
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BP Mandatory Fields per BP Role
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BP Data Sets per BP Role (General, Relationship and Sales
Area)
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BP Enhancements
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BP Partner Determination
BP Hierarchies
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Data Migration – SAP & non-SAP
2/12/2014
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4. news
SAP organization Management
Organizational Model
Types of Organization Model
Org. Unit creation specific to each business scenario (Marketing, Sales)
Org. Unit attributes
Mapping with SAP R/3 (ECC) Sales Org
Positions
Position creation
Teams creation and linking the sub-ordinates (eg: Sales team creation
with Sales Manager and Sales Reps)
Assignment of the BP (Employee – User)
Enhancement of the Position with Business Role
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5. news
SAP Territory Management
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Territory Model
Territory Hierarchy levels
Territory creation
Assignment of the Employees or BPs
Territory determination based on the territory area attributes
2/12/2014
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6. news
Products (Product Master)
Product Categories
Attributes, Set Types, Categories, Hierarchies
Product creation
Ibase and Items
SAP CRM Limitation
Data Migration – SAP & non-SAP Systems
2/12/2014
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7. news
Pricing
Condition Records
Condition Table
Access Sequence
Condition Type
Pricing Procedures
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8. news
Transactions
Overview
Transaction Types
Copy Control
2/12/2014
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9. news
Activity Management
Overview
Transaction Types
2/12/2014
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10. news
Actions
• Overview
WEB UI
Overview
Personalization, Hide and unhide assignment blocks, fields and
pages
Navigation Bar Profile – Work Centers, Logical Links, 1st & 2nd
Level Navigations, Hide and unhide logical links, Business Roles etc.,
AET – Custom Fields
2/12/2014
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11. news
SAP CRM CR600 – Marketing
External List Management
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File Format
Activate Workflow
BADI Activation
Define Origin and List Type
Mapping Format
Externalist Creation
2/12/2014
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12. news
Marketing Planning & Campaign
Management
Market Plans & Campaigns
Campaign Management
Campaign Automation
Manual Campaigns
2/12/2014
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13. news
Working with Campaigns
Marketing Calendar
Maintain Campaigns
Campaign Channels & Campaign Execution
Personalized Email
ERMS - Bounce Management
2/12/2014
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14. news
Segmentation
• Marketing Attributes – Data Sources & Attribute Lists
• Segmentation using Segment Builder
• Table Joining’s for Segmentation
2/12/2014
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15. Courses Offerings
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Android
AIX Administration
Business Analyst
Citrix XenApp
Cognos 10 BI & Tm1
Data Stage
DB2 DBA
Dot Net
DAC
Google Web Tool Kit
2/12/2014
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16. news
Courses Offerings
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IBM Lotus Notes (Development)
IBM Lotus Notes Domino Server Administration
IBM Message Broker
IBM MQ Series
IBM Tivoli Access Manager
IBM Web Sphere Application Server Administration (WAS)
IBM WAS Portal server Development
Informatica
I Phone
2/12/2014
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17. news
Courses Offerings
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Java/J2EE
Microstrategy
MicroSoft Business Intelligence
MicroSoft Dynamics CRM
OBIEE 11 g
Oracle APPS – HRMS
Oracle APPS – SCM
Oracle APPS – Financial
Oracle APPS – Technical
2/12/2014
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18. news
Courses Offerings
• Oracle BI Apps
• Oracle BI Publisher
• Oracle DBA 11g
• Oracle RAC
• Oracle Fusion SOA
• Oracle SQL , PL SQL
• PHP
• Perl Scripting
• SAP SD , BO , FICO , BI / BW , APO
• Sales Force CRM
• SharePoint Server 2010 Background from www.brainybetty.com
2/12/2014
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19. Courses Offerings
news
• Shell Scripting
• Siebel CRM , EAI, E-Scripting
• SQL Server DBA
• Springs and Hibernate
• Storage Area Network ( SAN)
• Testing Tools - QTP, QC, Load Runner, Selenium, ISTQB
• TIBCO BW, BE, TIBCO I Process
• Tivoli Access Manager
• Unix Administration
• VN Ware
• WCF, WPF, LINQ, AJAX, SILVER LIGHT
• Webmethods
• Webservices , SOAP ( JAVA)
2/12/2014
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20. news
Should you require any further
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• http://www.oraclecourseonline.com
• -crm online training
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