This document discusses using social behaviors as part of B2B lead generation. It notes that the empowered buyer controls the business relationship and that much of the buying process is invisible to sellers. It recommends using social media for lead generation by using the right language, choosing the right channels based on sales funnel objectives, thinking multichannel, and measuring everything. Specific tips include using the right tone of voice on social media, automating content distribution, reusing content across channels, and prioritizing leads based on demographics and behaviors. Companies that use social media for lead generation are reported to have better aligned sales and marketing teams and higher marketing budgets.
18. Social media marketing so far…
- Content Promotion
- Offer Promotion
- Followers / Fans
- Inbound Traffic
- RT / @Reply
- Customer Service
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19.
20. “…to become a trusted advisor with
anonymous buyers at the outset of the
sales cycle (and before our
competitors), marketers must be willing to
provide education and thought leadership
with no immediate return.”
- Lisa Hutt, VP Marketing EMEA, Concur
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21. 4 ways to get social media working
Use the right language
Choose the right channel
Think multichannel
Measure everything
#spopEMEA
24. Tone of Voice
FROM TO
Impersonal Personality
Shout Listen
Sell Nurture
Persuade Participate
Instruct Inspire
Product Vendor Trusted service
Promote Entertain
#spopEMEA
25. 9 principles of good content
It‟s not about you
Pick a hot issue
Find clear water
Be independent
Support your story with data
Use customers (and third parties)
Share negatives
Humanity and empathy
Credibility matters
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36. Get creative in re-using content
Newsletter
eBook
Blog Tip #1 ……Tip #2………#3……...#4…...…#5…...…#6…..…#7….…#8..….. Tip #9
12 month campaign
Promotion & download
#spopEMEA
37. Share the same post at least 4 times
3 hrs
The average social
post has a half-life of
Source: bitly blog, Sep 2011
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38. Have a strong call to action
“Digital marketing call to
actions must be further
reading, more
information, a sign-up,
download, form or call”
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48. Track Behaviours
Did the prospect or customer
fill out a form in Facebook or
come to your site via Twitter?
Share one of your emails?
Comment on a blog post on
your site?
#spopEMEA
49. Track Behaviours
Email
Social
Did the individual open and/or
Did the prospect or customer click on a certain email? How
fill out a form in Facebook or long ago did the contact
come to your site via Twitter? interact with your email
Share one of your emails? message (two days ago, two
Comment on a blog post on weeks ago or two months ago)?
your site?
CRM Website
Was an opportunity opened, Did the individual visit your site
or a prospect contacted by a or blog? Did he or she download
salesperson? something or watch a video?
Mobile/location
Did a customer scan a QR code
at your trade show booth, sign
up for your text message
service or check in via
Foursquare at your event?
#spopEMEA
50. Track Behaviours
Email
Social
Did the individual open and/or
Did the prospect or customer click on a certain email? How
fill out a form in Facebook or long ago did the contact
come to your site via Twitter? interact with your email
Share one of your emails? message (two days ago, two
Comment on a blog post on weeks ago or two months ago)?
your site?
CRM Website
Was an opportunity opened, Did the individual visit your site
Centralized
or a prospect contacted by a or blog? Did he or she download
Marketing Database
salesperson? something or watch a video?
Mobile/location
Did a customer scan a QR code
at your trade show booth, sign
up for your text message
service or check in via
Foursquare at your event?
#spopEMEA
51. Lead scoring on demographics &
behaviours
Heavy Behaviour Low
Interest Interest
Profile 1 2 3 4
Great Fit A 32+/15+ 32+/10-14 32+/6-9 32+/0-5
B 20-31/15+ 20-31/10-14 20-31/6-9 20-31/0-5
C 10-19/15+ 10-19/10-14 10-19/6-9 10-19/0-5
OK fit D 0-9/15+ 0-9/10-14 0-9/6-9 0-9/0-5
@jwatton
52. Prioritising sales-ready leads
Heavy Behaviour Low
Interest Interest
Profile 1 2 3 4
Great Fit A 32+/15+ 32+/10-14 32+/6-9 32+/0-5
B 20-31/15+ 20-31/10-14 20-31/6-9 20-31/0-5
C 10-19/15+ 10-19/10-14 10-19/6-9 10-19/0-5
OK fit D 0-9/15+ 0-9/10-14 0-9/6-9 0-9/0-5
@jwatton
55. Monitor social media conversations
Monitor keyword phrases that imply someone is searching for a
recommendation.
“best [product or service]”
“[your product] vs.[competitor product]”
“[product or service category] recommendation”
“new [product or service]”
#spopEMEA
56. Technology is within everyone‟s reach
Social
Sharing +
Monitoring
Content
Data
Platform
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58. Companies that use social media in lead
generation
Sales & marketing teams
are “ 15%
better aligned”
Source: Buyerzone Survey, 2012
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59. Companies that use social media in lead
generation
Sales & marketing teams
are “ 15%
better aligned”
62% report increases in
marketing budget vs just
28% of other businesses
Source: Buyerzone Survey, 2012
@jwatton
61. Join Silverpop & Bryony Thomas,
author of Watertight Marketing
Wednesday 27th February at 2pm GMT
Hear Bryony explain 13 of the most
common profit „leaks‟ in business and
learn how to begin to make your
marketing „watertight‟.
@jwatton
But how successful has this approach actually been?Well if you think about it, we focus on where we’re successful. But the reality is we’re still causing too much noise for the majority of our prospects.
But how successful has this approach actually been?Well if you think about it, we focus on where we’re successful. But the reality is we’re still causing too much noise for the majority of our prospects.
But how successful has this approach actually been?Well if you think about it, we focus on where we’re successful. But the reality is we’re still causing too much noise for the majority of our prospects.
But your customers – your buyers don’t just hang out on your website. They are interacting and learning everywhere. Phone, ipad, laptop – in facebook, and on your website. You need technology that enables you to interact with this person wherevery they are – knowing who it is and where they are at each and every time they show up. What if you could personalize the content on your facebook offer – in real time?
The sales cycle became the buying cycle.Today we are in the age of the customer. The customer owns the process.
Most of the buyers journey where they are learning and making decision happens without the seller being aware
You’re probably doing all you can to distribute content, build followers and respond to conversations.
Today, an “antisocial” feel on ANY of your channels can hinder your marketing efforts, so it’s smart to evaluate the social component of each one. To get you started, here’s a look at four key channels social is impacting today, along with some quick starter ideas for how you might approach them to enable a more relevant customer experience:
1) Search: In the constantly evolving world of search, it now takes more than a few strategically placed keywords and inbound links to move you up in the rankings. As social has exploded, search engine algorithms have shifted to place more weight on social media. The number of people who retweet your content or the traffic driven to your blog post via social, for example, helps determine where you rank. Similarly, video is popping up more in search results. The takeaway? Your content (see #3 below) must be conducive to social sharing for you to thrive in search.
2) Website: Many sites have been loosely connected with social in the past – a social “follow” icon here, a “share this” graphic there. In 2013, try bringing social data into your website to build trust. For example, you might include info such as number of downloads, user ratings and customer comments beside your content or products. True, you lose some control of the message, but by sharing the opinions of other buyers you’ll enhance the visitor experience and ultimately build trust in your brand.