At the RSTechEd Conference in June 2012, Julie Fraser presented the results of the MESA 2012 Research Pursuit of Performance Excellence each day. The discussions were excellent.
J Fraser Mesa Metrics Repeating Session RSTech Ed June 2012
1. Crafting a Metrics Program
for Maximum Impact
Julie Fraser
Independent Advisor & Research Leader
Cambashi-MESA Metrics Research
www.mesa.org
2. Introductions
• My background – why am I here?
– 25 years manufacturing tech industry watcher
– Research leader for study
– Former MESA Metrics WG Chairperson
– Passion for manufacturing & improvement
• Your background
– Why are you here?
Copyright 2012, MESA International
3. Topics
• Introduction – people, topics, MESA
• What works for improvement
• Designing a metrics program
• IT and automation role in metrics
• Exercise to focus
• Key take-aways
• Whatever you want to discuss!
Copyright 2012, MESA International
4. Two Main Data Sources #1
MESA Metrics Guidebook
MESA Metrics Guidebook and
Framework
• Guidelines to drive operational
excellence
• Design of metrics program
• Linking and aligning metrics for
business success
• Get a diverse team to a common
understanding
• Justifying improvement projects
• 60-page guidebook plus
resources and a glossary
Copyright 2012, MESA International
5. #2 New Study: Pursuit of
Performance Excellence
MESA Metrics Research
• Primary research on how
manufacturers measure &
improve performance
– On-line survey New in this report:
– Telephone interviews
• Depth & detail into
– Team for analysis & advice
Best Practice Processes
• Series started in 2006: Metrics
• Views into why speed is a
that Matter, Metrics for Major
challenge
Initiatives, etc.
• Analysis of widely used metrics
• Pursuit of Performance
Excellence • Correlation between improved
– Summary Report plant & financial metrics
– Comprehensive Report • Key take-aways summary
7. Who is MESA International?
MESA is…
a not-for-profit industry association
a global community of like-minded companies and professionals
working to make Operations more reliable, capable and profitable
the knowledge broker for the MES/MOM* domain globally
shaping important discussions impacting the
enterprise solutions of tomorrow
*MES/MOM = Manufacturing Execution Systems/Manufacturing Operations Management
Copyright 2012, MESA International
8. Who is MESA International?
Inside MESA for YOU is…
Resource Library: Whitepapers, Guidebooks, Research, etc.
Committees & Working Groups attacking the most pressing
and demanding challenges manufacturers and producers face
Member companies and individuals in 89 countries
Industry's only independent, professional Global
Education Program
A seat at the table to shape solutions to drive
Operations Excellence for the next 20 years!
Visit: www.mesa.org
Copyright 2012, MESA International
9. MESA Metrics Working Group
Harnessing the
Members Members ROI Guidebook;
Power of Metrics
want to form WGs IndustryWeek,
to Diagnose & Solve
know Metrics Reference Model,
Metrics that WP#35
Holistic Metrics: Framework Your topics
Matter: Metrics,
Supply chain and Guidebook:
quality matter
2nd Edition
MESA Metrics Research Timeline
2004 2005 2006 2007 2008 2009 2010 2011 2012
Metrics for Liaison to
Major Initiatives:
Pursuit of
Need data ISO #22400
Lean, RTE, Quality Plant KPI Performance
Metrics Framework Correlating Standards Metrics Excellence
and Guidebook: Plant to Business begins
Makeover
Core practices Performance
Contest
10. Pursuit of Performance Excellence
• Research team:
– Cambashi analysts
– Sponsors
– Industry Council
– MESA Volunteers
• On-line survey
• Telephone interviews
• Written reports
– Summary
– Comprehensive
• Webcast
Copyright 2012, MESA International
11. 2011-2012 Study Sponsors
PREMIUM SPONSORS
SUPPORTING SEMICONDUCTOR /
SPONSOR MEDICAL DEVICE
PREMIUM SPONSOR
12. Industry Council
Industries Represented
Members
• Alcoholic beverages
• Manufacturer/producers only
(13 active) • Construction materials
• Wide range of disciplines, • Electronics
titles, responsibility, scope • Engineered industrial catalytic
converters
Experienced and • Food
passionate about • Home & garden consumer
durables
metrics
• Power generation
• Hot button issues shape
• Resins & advanced plastics
survey
• Semiconductors
15. Topics
• Introduction – people, topics, MESA
• What works for improvement
• Designing a metrics program
• IT and automation role in metrics
• Exercise to focus
• Key take-aways
• Whatever you want to discuss!
Copyright 2012, MESA International
23. Topics
• Introduction – people, topics, MESA
• What works for improvement
• Designing a metrics program
• IT and automation role in metrics
• Exercise to focus
• Key take-aways
• Whatever you want to discuss!
Copyright 2012, MESA International
24. MESA Metrics Guidebook
Second Edition 2011
• Guidebook:
– Why metrics matter
– Explanations by role
• Framework
– Overview
– Alignment
– Manufacturing to business
linkage
• Reference
– Metrics
– Justifying systems
– Resources
– Glossary
34. Topics
• Introduction – people, topics, MESA
• What works for improvement
• Designing a metrics program
• IT and automation role in metrics
• Exercise to focus
• Key take-aways
• Whatever you want to discuss!
Copyright 2012, MESA International
40. Topics
• Introduction – people, topics, MESA
• What works for improvement
• Designing a metrics program
• IT and automation role in metrics
• Exercise to focus
• Key take-aways
• Whatever you want to discuss!
Copyright 2012, MESA International
41. Metrics Maturity Model
Phase Baseline / Visibility / Reliable Avert & Foresee &
Understand React Response Improve optimize
Aspect Enterprise Ecosystem
Culture
Process
Automation
IT
Copyright 2012, MESA International
42. Exercise
• Find one block in the metrics maturity
model where you lag
• Develop a description of the key gap
• Develop a business case for improving it
• Identify key stakeholders
• Set up a meeting when you return
Copyright 2012, MESA International
43. Topics
• Introduction – people, topics, MESA
• What works for improvement
• Designing a metrics program
• IT and automation role in metrics
• Exercise to focus
• Key take-aways
• Whatever you want to discuss!
Copyright 2012, MESA International
46. Go out and improve
• Develop metrics to align
efforts, learn and improve
• Gain speed: it matters to
employees and results
• Move toward metrics that tell
the entire story
• Use applications to support
speed and improvement
• Be confident IT has a payback
• Metrics maturity is a never-
ending journey: keep at it!
47. Learn more with us…
• Report as a thank-you for attending today
• Participate in MESA
– Metrics Working Groups
– ROI Working Group
– Food Safety SIG
– Continuous Process SIG
– Technical Committee
• MESA Unconference session here at RSTechEd
St. Johns 29 Tuesday 4-5pm, Wednesday 11-noon
48. Further Discussion & Follow-up
WWW.MESA.ORG
JULIE@IYNO.COM
Copyright 2012, MESA International