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How new technologies can help KM
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Presentation at KM Australia 2011 by James Robertson, exp
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How new technologies can help KM
1.
How new technologies
can help KM James Robertson, Step Two Designs Email: jamesr@steptwo.com.auTwitter: @s2d_jamesr
2.
“It’s not about
systems and processes” Nicolas Gorjestani (yesterday)
3.
“We forgot to
do a business case” Peter Williams (yesterday)
4.
5.
Both books from:
www.steptwo.com.au
6.
It’s not not
about the technology Technology plays a key role, and technology has changed (Quote by Andrew McAfee and others)
7.
BLOGS WIKIS ACTIVITYSTREAMS
TEAMSPACES NEWTECHNOLOGY SOCIALINTRANETS YAMMER COLLABORATIONTOOLS ENTERPRISE2.0 SOCIALSTAFF DIRECTORIES
8.
“Piloting” technology doesn’t
work Throwing out a technology and “seeing what happens” mostly fails
9.
Target business needs
Focus on a specific business problem or staff group, and do what it takes to get success
10.
Award-winning examples of
technology supporting KM objectives www.steptwo.com.au/iia
11.
{CASE STUDY }
Crew community forums at British Airways (UK) Further details:www.youtube.com/watch?v=gzp70KvBwvw
12.
13.
{CASE STUDY }
Competitor wiki atScottrade(USA) Further details:www.youtube.com/watch?v=8BmCylAcv7E
14.
Screenshot provided courtesy
ofScottrade
15.
{CASE STUDY }
Answering questions at Sabre (USA) Further details:www.youtube.com/watch?v=dVgTgj94eTs
16.
Screenshot provided courtesy
of Sabre Holdings
17.
Screenshot provided courtesy
of Sabre Holdings
18.
{ 60% of
all questions asked receive an answerwithin the first hour}
19.
Screenshot provided courtesy
of Sabre Holdings
20.
{CASE STUDY }
The Tube at IDEO (USA) Further details:www.steptwo.com.au/iia
21.
{ “Effective knowledgesharing
is a social activitythat’s enabled by technology” }
22.
Speaking Intranet News
Screenshot provided courtesy of IDEO
23.
Speaking Intranet News
Screenshot provided courtesy of IDEO
24.
Speaking Intranet News
Screenshot provided courtesy of IDEO
25.
Speaking Intranet News
Screenshot provided courtesy of IDEO
26.
You can’t change
culture with technology Match today’s culture to get adoption and use
27.
But technology can
help! Used the right way, technology can get a great lever for change
28.
James Robertson, Step
Two Designs Email: jamesr@steptwo.com.au Twitter: s2d_jamesr Website: www.steptwo.com.au Blog: www.steptwo.com.au/columntwo Articles:www.steptwo.com.au/subscribe
Notas do Editor
A very different way of delivering intranet news
A very different way of delivering intranet news
A very different way of delivering intranet news
A very different way of delivering intranet news