CSCL at work; Computer-Supported Work-Integrated learning , bridges CSCL, CSCW, organizational learning and knowled

1. Sean P. Goggins
Drexel University
Isa Jahnke
Umeå University
Volker Wulf
Siegen University,
Germany
Workshop on CSCL@Work
Computer-Supported Collaborative Learning a the Workplace:
Beyond CSCL & CSCW
GROUP 2012, Florida | 28 Oct 2012

2. Computer-supported collaborative learning at work –
Looking back (2 years ago)
Collaborative Learning at Work is about more than
acquiring new information to perform a task. It is
also about co-constructing new knowledge and
developing competences in situated actions to solve
a problem within a firm, an organization or a
government and to improve its services in socially
as well as economically measurable ways.
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3. Our motivation
What we observed:
•Firms neglect or do not support ‘learning at work’,
•Firms avoid the term “learning” and
•Firms Learning is seen as a weakness.
What we want(ed) to know:
1.How is “Computer-Supported Collaborative Learning at Work” designed
and studied?
2.What are the theoretical and methodological implications, and where do they
take this emerging research space?
3.Do we need to rethink workplace training & WORK-INTEGRATED learning;
how it is conducted nowadays? Are more collaborative learning strategies useful
and could they contribute to higher performance?
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4. Finding first answers in a 1st workshop at Group2010
Guiding questions to our workshop participants in 2010
1. How is our knowledge of the role of collaboration in learning being
applied in workplace settings today? To what extent is it supported by
computers and social media platforms?
1. What does CSCL@Work in your research mean? Do you have a
definition (and is this different to others)?
1. What challenges do we face? How can we successfully introduce and
study computer-supported collaborative learning in the workplace? (e.g.,
which methods are appropriate?)
1. What are essential design & evaluation criteria (regarding technical,
social and educational dimensions)?
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5. The aim of the first workshop in 2010 was…
…to share examples of CSCL@Work
with the objective of developing a conceptual framework for
CSCL@Work that encompasses the examples.
•…to identify and discuss examples of CSCL at work
•…to identify theoretical and methodological commonalities and
contrasts across the represented disciplines relative to CSCL at
work
•…to further define the constituency of researchers who share an
interest in exploring collaborative learning in the workplace
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6. Meta-Analysis of 9 cases from the 1st workshop
 Gerhard Fischer (University of Colorado at Boulder,  Ekaterina Prasolova-Førland & Leif
USA), keynote Martin Hokstad (Norwegian University
„When the answer to a problem is not known?“ of Science and Technology),
Organizational Learning with Serious
 David Gurzick (Hood College, USA), Games: Monitoring and Analyzing
Transforming CSCL in the Workplace by Communities
Using Online Personal Networks
 Elizabeth M. King (University of
 Sean P. Goggins (Drexel university, USA), Wisconsin-Madison, School of
Designing CSCL at Work for Rural IT Workers: Education),
Digital Media and Gaming Spaces as
 Jean-Laurent Cassier, Kristine Lund, Guy Models of CSCL and CSCW in Practice
Prudhomme (CNRS, University of Grenoble, France),
 Isa Jahnke & Claudius Terkowsky,
Provoking pivotal moments for decision making
Christian Pleul (TU Dortmund
during collaborative design?
University, Germany),
Platform for eLearning and Telemetric
 Mark Hartswood (Edinburgh University), Lilian Blot
Experimentation (PeTEX) –
(Durham University, UK), Rob Procter (Manchester
A Framework for Community-based
University), Louise Wilkinson (South-West London
Learning in the Workplace
Breast, UK), Paul Taylor (University College, UK),
Alison Gilchrist (South East Scotland Breast),
Computer-Supported Cooperative Learning for
Mammography
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7. Collaborative learning as connection between individual
and organizational learning
In d iv id u a l) O r g a n iz a 1 o n a l)
L e a r n in g ) L e a r n i n g ))
C o lla b o r a 1 v e )
L e a r n in g )
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8. Cases illustrate a gap:
‘ what employees do’ & ‘what firms want to do’ differs!
Cases reveal the potential of work-integrated collaborative learning
Employees use Social Media like Facebook, Twitter, LInkedIn other platforms
to solve a problem they face in a specific situation at work
vs.
Firms do not make collaborative learning visible
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9. Goggins & Jahnke, 2012
Results IJSKD
 Thesis 1. Collaborative learning in a CSCL@Work setting is enabled by
and in unexpected and unusual online learning places.
 Thesis 2. Learning in a CSCL@Work setting is enabled by fostering
learning activities that incorporate feedback from diverse sources and
different feedback partners who are not available within the traditional
organizational boundaries. Such new sources are available through
personal connections, developed by using social media, which are
disruptive to our classic conceptualization of what an organization is.
 Thesis 3. Learning in a CSCL@Work setting is enabled by supporting
technology-embraced collaborative learning across established
boundaries.
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10. Implications
Support for CSCL@Work is often implicitly done instead of
designing knowledge co-construction as an explicit way of learning.
With this framework, we provide a start for making learning visible.
•Making learning in unexpected, unusual online learning places visible –
enabling unstructured connections to the employee’s work places by Social
Media.
•Enabling learning by leveraging new connections in the Internet – enabling
the change of the feedback partners and established learning loops.
•The key principle of CSCL@Work is to design collaborative learning across
established boundaries (social- and technology-constructed boundaries).
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11. Possible design criteria
T e c h n ic a l( S o c ia l( P e d a g o g ic a l(
S t r u c t u r a l(
(C o u p l i n g (
Q u a lit y (
C o n c e p t (o f (
?(
Su cce ss(
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12. …aim of the 2nd workshop, ACM Group 2012
 Development of a shared understanding of the different
CSCL@Work perspectives, leading to …
 … an integrated set of research questions that can be
pursued across the boundaries of CSCL and CSCW
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13. Today, 2012
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14. Road Map Today – overview (1/3)
9.00 Start
• Introduction (15 mins)
• Get-to-know each other (15 mins) & Postcard Symbol (30 mins)
10:00 Part 1
 Gerhard Fischer, USA (15 mins)
 Gerry Stahl, USA (15 mins)
 Volker Wulf, GER (15 mins)
Break -- 10:40-11:00 Coffee break
11:00 Part 2
 Discussion in small groups, 3-4 people (4-5 tables):
Break 12.00-13:00 Lunch
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15. Road Map Today – overview (2/3)
13:00 Part 3
 Michael Prilla & Thomas Herrmann, GER (15 mins)
 Anders Morch, Norway (15 mins)
 Leif Hokstad, Norway (15 mins)
 Discussions in small groups, 3-4 people (4-5 tables)
Break -- 14:15-14:30 Coffee break (fika)
14:30 Part 4 – Poster session (15 mins)
 David Gurzik, USA (5 mins)
 Hilda Tellioglu, Austria (5 mins)
 Discussion in small groups, 3-4 people (4-5 tables)
Break -- 15:45-16:00 Coffee break (fika)
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16. Road Map Today – overview (3/3)
16:00 Part 5
 Presentation of the results created in small groups (4-5 groups, 45 mins)
 At the end…. What next?
End 17:15
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17. Starting NOW … Get to know each other 30 mins
•Your name, your affiliation
•Pick a postcard as a symbol for…
What challenge/problem does
CSCL@Work solve?
(Why do you study CSCL@Work?)
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18. 10:45 Part 2 - Challenges for CSCL@Work
A Conceptual Framework for
Computer-Supported Collaborative Learning at Work
by Gerhard Fischer, Boulder/CO, USA
Theories of Collaborative Cognition: Foundations
for CSCL and CSCW Together
by Gerry Stahl, USA
CSCL@Networking - Regional Learning in Software Industries
by Volker Wulf, Germany
15
mins
each
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19. Coffee Break: 10.35-10.50 am
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20. Discussions (No 1)
What criteria/topics/issues towards CSCL@Work
can you identify from the presentations?
What do we know today,
what we didn’t know 2 years ago?
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21. Lunch: 12.00-13.00
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22. 13:15 Part 3 - CSCL@Work in practice
(facilitation and reflection)
Collaborative Reflections for Learning at the Workplace – the Health Care Case
by Michael Prilla & Thomas Herrmann, IMTM, Univ of Bochum, Germany
Information Seeking and Collaborative Knowledge Creation: Exploring
Collaborative Learning in Customer Service Work and Software Product
Development
by Anders Mørch, InterMedia, University of Oslo, Norway
Reflective Online Learning at the Workplace, the case of TARGET
by Leif Hokstad, Norway
15
mins
each
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23. Small groups (No 2)
“What more items regarding a framework about CSCL at work
could be identified and where (existing clusters) would you
connecting it?”
COLLECTING FURTHER ideas, ADD new ideas and
creating CLUSTERS
Small groups
 Per group 3-4 people
 4-5 tables
 30 mins
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24. Coffee Break: 14.15-14.30
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25. 14:30 Part 4 – unexpected learning places
30 mins
Online Personal Networks of Knowledge Workers
by David Gurzik, Hood College, USA (5 mins)
Support for Learning in Change Situations (Change Management)
By Hilda Tellioglu, Austria (5 mins)
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26. Small groups (No 3)
Assessing the ideas towards a CSCL@Work framework,
creating theses, open questions, etc. with regard to
studying and designing CSCL@Work
Preparing a story that you can tell
after the next coffee break
Small groups
 Per group 3-4 people
 4-5 tables
 30 mins
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27. Coffee Break: 15.45-16.00
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28. 16:00 Part 5 – Presentations of Small Group Outcomes
 Each group ca. 15 mins
 4 groups
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29. CSCL@Work: What did we learn?
When groups present, collect here the results…
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30. What Difference Can CSCL@Work Make?
 What is the added value of CSCL@Work?
What is the nature of learning at work, and is it different to learning in
schools, universities, research projects, vocational education,…?
 What are next research steps, …?
What do we need to do next?
 CSCL2013 Workshop? Who is with us? Who wants to be more active?
 Special Issue of ijCSCL?
 How to establish a network? (How to involve younger researchers?)
 Funding & Empirical Projects
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31. 17:00 Happy ending?
“It depends where you end the story…”
Sean P. Goggins Isa Jahnke
Drexel University, USA Umeå University, Sweden
www.csclatwork.org
Volker Wulf
Siegen University, Germany
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32. Publications
Paper
Sean P. Goggins & Isa Jahnke (2012):
CSCL@Work: Making Learning Visible in Unexpected Online Places Across Established
Boundaries. In International Journal of Sociotechnology and Knowledge Development, 4(3), pp. 17-
37. DOI: 10.4018/jskd.2012070102.
Goggins-Jahnke-2012-PDF
Coming up ---- the new book !
Sean Goggins, Isa Jahnke & Volker Wulf (Eds.):
CSCL@Work - Computer-Supported Collaborative Learning at the Workplace. Foreword by John
Seely Brown. NY: Springer Publisher.
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