Instant queue manager_architecture_october2011

Instant Queue Manager Version 4 High Level Design and Architecture

Instant Mission ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Solution: Instant Queue Manager Immediate, enterprise click to chat for real-time access to helpful experts “ We are now able to easily route and manage real-time requests from our web site, without the need for any complex programming or Java expertise.” “ The logging feature immediately lets us see who replied to which request and how many web-based queries we have handled.“ “ Instant Queue Manager instantly puts data at our users’ fingertips so they can do their jobs faster and better.”

High Level Design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Hardware/System Requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sametime Infrastructure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Queue Manager Engine ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IBM Internal Use Case ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Domino Infrastructure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Integration with Buddy List Administrator ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Visitor Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object]

Optional - Prompt for Information Optional set of questions may be requested from visitor These are standard web forms. Values are then ‘associated’ with the visitor throughout the system.

Visitor is Greeted and Connected Visitor starts a web based conversation with the queue

Extensions - Custom Lookups ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Expert Options ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Expert Dashboard Panel ,[object Object],[object Object]

Expert Perspective ,[object Object],[object Object],[object Object],[object Object]

Managers - Metrics ,[object Object],[object Object],[object Object]

Managers – Monitor and Staff queues ,[object Object],[object Object],[object Object]

Features and Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Features and Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Instant queue manager_architecture_october2011

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