iHT² CMIO & Physician Executive Symposium, “Disruptive & Innovative Technologies in Health Care” with Wesley Valdes, DO, Medical Director, Telehealth Services, Intermountain Healthcare
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iHT² CMIO & Physician Executive Symposium, “Disruptive & Innovative Technologies in Health Care” with Wesley Valdes, DO, Medical Director, Telehealth Services, Intermountain Healthcare
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iHT² CMIO & Physician Executive Symposium, “Disruptive & Innovative Technologies in Health Care” with Wesley Valdes, DO, Medical Director, Telehealth Services, Intermountain Healthcare
- 1. Disruptive & Innovative Technologies in Health Care Wesley Valdes DO Medical Director Telehealth Services Intermountain Healthcare Wesley.valdes@imail.org
- 2. Three areas: Disruptive or Innovative? • Competition for patient care is coming from directions most healthcare systems aren’t expecting … • We will start to appreciate patients in terms of consumers rather than patients. • As systems move to capitation, efficiency will become a priority Page 2
- 4. Healthcare delivery is undergoing a paradigm shift Page 4 This is what we think of when we say “see a Doctor”. This is what patients are quickly beginning to think of when they say, “see a Doctor” “By 2017, eight of ten office visits will be done virtually” – Don Berwick
- 5. The new competition … Page 5
- 6. The new competition … Page 6
- 7. Page 7
- 8. Patients can connect online anytime, anywhere, on any device Receptionist model allows transfer, hold, and queue of video calls.
- 10. Page 10
- 11. PATIENTS ARE CONSUMERS Page 11
- 12. The healthcare experience of the future Wesley Valdes DO Medical Director Telehealth Services Intermountain Healthcare Wesley.valdes@imail.org
- 13. What is changing? • Consumer expectations are driving choice. • Competition is both national and international. • “Can I?” is becoming “Why can’t I? and will be “I’m going to the system where I can”. • Up-front obstacles are going away (no username, password) • User experience is transitioning to a patient centric • Wait times are down to minutes. • Availability is 24/7 and direct from patient owned devices • Cost is a fraction of traditional brick and mortar services. Page 13
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- 16. Solutions for hospital and home • Interactive touch screens can switch languages and purpose • More entertainment solutions • Ability to message patients about their care process, educational materials, etc • Allows patients to video chat with family members who can’t be there in person
- 17. Parents can connect online with their children in the NICU • Demonstrated benefit of Mother’s being able to “link” to their neonates in the ICU • Allows Mothers and Fathers to participate in rounds when they can’t be there in person • Can be used to support parents after the babies are discharged home Page 17
- 21. Project management in healthcare delivery • Integrating project management concepts into the delivery process • Train case managers and others in project management principles Page 21
- 22. Project management in healthcare delivery • Integrating project management concepts into the delivery process • Train case managers and others in project management principles • Physicians have to stop avoiding conflict between themselves at the expense of patients Page 22