1. Communication

2. Meaning
Two- way process of reaching
mutual understanding, in which
participants not only exchange
information but also create and
share meaning.

3. Definition
According to “William Scot”-
“ Communication is a process
which involves the transmission
and accurate replication of ideas
ensured by feedback for the
purpose of eliciting actions which
will accomplish organizational
goals.”

4. ways to communicate
Speaking
Writing
Visual
image
Body
language

5. Communication channels
Formal
channels
Informal
channels
• Downward
channels
• Upward channels
• Horizontal
channels
• Diagonal
• Lateral
• Grapevine

6. Barriers to communication
Semantic
barriers
• Lack of common
language
• Poor vocabulary
• Faulty translatiom
• Poor knowledge
of grammar
Organization
al barriers
• Line of hierarchy
• Strict rules &
regulations
• Wrong medium of
communication
• Overload of
communication
Physical
barriers
• Noise
• Time
• Distance
• Gender
Psychologica
l barriers
Difference in
perception
Poor listening
skills
Lack of
feedback
Emotional
barrier
Cultural barriers

8.  Clarity
 Complete
 Education
 Right attitude
 Two-way communication
 Followed up by feedback
 Appropriate media
 Due consideration of human & physical conditions