Communications Road Map created in September 2009

1. Achieve the Goals! Better Communication, No Apologies, Confidence at ONR Key Messages Routine Critical Communication Emergency Review the Objectives: Own the Process Establish a consistent, repeatable pattern of identification, response and assessment Properly identify situations- the 5 W’s- for all concerned Timely evaluation of what has happened Demonstrate clear decision making,do what needs to be done Understand who is affected, grasp level of impact on stakeholders Internal Command Internal External Establish a clear position Be honest – and be seen to be honest Be concise Look forward to the solution Be a steward of ONR’s Don’t assign blame good reputation- Don’t squander goodwill