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Gaining New Leads
Through eBooks
Moving Prospects Down the Funnel
Today:
 Leads – Why You Need Them
 eBooks – Powerful Call-to-Actions
 eBooks – How to Produce
 Measure for Success
What Are Leads?
 Lead Generation:
 “Initiation of consumer interest or inquiry into products or
services of a business.”
 Marketing Leads – “brand-specific leads generated for a unique
offer”
Why Do You Need Them?
 Growth
 Revenue
 Membership Base
 Exposure of Your Brand
 Find your people / tribe
Typical Marketing
Technology Stack
AMS
CMS ESP
(Email
Service
Provider)
EMS
(Event)
PR &
Advocacy
& Social
An Association’s Challenge
Usage
AMS
CMS
(Webite)
ESP
(Email
Service
Provider)
EMS
(Event)
PR &
Advocacy &
Social
User Journey
People
Data
Email
Drives
Users
AMS
CMS
(Webite)
ESP
(Email
Service
Provider)
EMS
(Event) PR &
Advocacy
User Journey
People Data
Closed
Ecosystem
AMS
CMS
(Webite)
ESP
(Email
Service
Provider)
EMS
(Event) PR &
Advocacy
User Journey
People
Data
Why are they so difficult to acquire?
 Perception
 expensive
 sales-oriented function
 Lack of awareness
 Digital Marketing
 Audience segmentation
 Personalization / Persona identification
 No one fishes where the fish are
 Social Media
 Heavy reliance on email alone
What is an eBook?
 “Book publication made available in digital form,
consisting of text, images, or both readable on a computer
or other electronic device”
 “Although sometimes defined as an electronic version of a
printed book, some ebooks now exist without a printed
equivalent”
Faster rate of adoption today – why?
 Shift in audience demographics
 Millenials
 YouTube as the source for “DIYers”
 Traditional print still popular with other generations, but often
complemented by other digital sources of information
 Easier to produce
 Cost effective
 Digital marketing leveraged to widen exposure
Why are eBooks Effective for Lead Gen?
 Cost of Production
 Multiple use
 Leverage in many digital channels
 Shareable
 Updateable
 Can support SEO
 Provides additional data insights
eBook Ideas for Associations
 Annual Reports
 Career Profiles
 Deep Dive on Critical Issues
 Overview of Advocacy Platform
 Industry Research
What to Consider in Creating eBooks?
 Need appealing and relevant content that is in a format
optimized for online use
 Is not the same as a PDF!
 Convert the PDF into html5 format for online reading from a url link
 Content is offered for free in exchange for information
 Need Landing Pages to convert prospects into leads
 convince them to submit information
What do you need to get going?
Your Campaign Elements:
 eBook – your offer
 Landing Page – how you’ll explain / pitch your offer
 Form – data you want in exchange for eBook**
 Workflow – how you’ll follow up with your leads (optional
but highly recommended)
Quick Case Study
American Payroll Association
Campaign Goal
 Collect insights and contact information for targeted
personas
 Provide an offer that is compelling to the persona
 Collect initial email address and then initiate workflows
for additional follow up
 End-goal is to get qualified leads and eventually convert to
members
Target Audience / Personas
 Young professionals in Payroll
who are looking for specific
information on basic topics in
the field
 Don’t know who APA is
 Likely tasked to get something done but
with not a lot of internal, hand-on
training
 Generation: Millennial
Landing Page
 Visual Branding
 Web Page – SEO optimized
 Offer is clear – note
positioning of message
The Ask
 The Form – the most
important element of the
campaign
 How much data can you get away
with asking?
 What will you do with the data?
Thank You
 Thank you page is to the
point – not too overwhelming
 Secondary user journey
back to a section on the site
 Automated email on its way
Email with Download
Link
 Automatically sends when
form is submitted
 Get to the point – give them the
offer!
Automated Workflow
 Build branches – for those
who clicked on the link to
download – wait 1 week and
send next offer
 Those who didn’t – wait 3
days and remind that the
offer is waiting to be
downloaded
How to Measure Success
 Identify your metrics:
 # of email clicks
 # of landing page views
 # of form submissions
 # of download clicks
 Page referrers – where is your traffic to your Landing Page coming from?
 Direct Email
 Organic Search
 Direct Traffic
 Referrals
Summary
 eBooks powerful way to generate leads
 Make sure your eBook is relevant and useful
 Leverage digital marketing to build exposure
 Optimize all your campaign elements for the lead gen
activity
 Don’t forget to measure results and refine!
Thank You!
Next Month:
December 2: Personalizing the Member
Experience

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HighRoad U Webinar: Gaining New Leads Through eBooks

  • 1. Gaining New Leads Through eBooks Moving Prospects Down the Funnel
  • 2. Today:  Leads – Why You Need Them  eBooks – Powerful Call-to-Actions  eBooks – How to Produce  Measure for Success
  • 3. What Are Leads?  Lead Generation:  “Initiation of consumer interest or inquiry into products or services of a business.”  Marketing Leads – “brand-specific leads generated for a unique offer”
  • 4. Why Do You Need Them?  Growth  Revenue  Membership Base  Exposure of Your Brand  Find your people / tribe
  • 5. Typical Marketing Technology Stack AMS CMS ESP (Email Service Provider) EMS (Event) PR & Advocacy & Social An Association’s Challenge
  • 9. Why are they so difficult to acquire?  Perception  expensive  sales-oriented function  Lack of awareness  Digital Marketing  Audience segmentation  Personalization / Persona identification  No one fishes where the fish are  Social Media  Heavy reliance on email alone
  • 10. What is an eBook?  “Book publication made available in digital form, consisting of text, images, or both readable on a computer or other electronic device”  “Although sometimes defined as an electronic version of a printed book, some ebooks now exist without a printed equivalent”
  • 11. Faster rate of adoption today – why?  Shift in audience demographics  Millenials  YouTube as the source for “DIYers”  Traditional print still popular with other generations, but often complemented by other digital sources of information  Easier to produce  Cost effective  Digital marketing leveraged to widen exposure
  • 12. Why are eBooks Effective for Lead Gen?  Cost of Production  Multiple use  Leverage in many digital channels  Shareable  Updateable  Can support SEO  Provides additional data insights
  • 13. eBook Ideas for Associations  Annual Reports  Career Profiles  Deep Dive on Critical Issues  Overview of Advocacy Platform  Industry Research
  • 14. What to Consider in Creating eBooks?  Need appealing and relevant content that is in a format optimized for online use  Is not the same as a PDF!  Convert the PDF into html5 format for online reading from a url link  Content is offered for free in exchange for information  Need Landing Pages to convert prospects into leads  convince them to submit information
  • 15. What do you need to get going? Your Campaign Elements:  eBook – your offer  Landing Page – how you’ll explain / pitch your offer  Form – data you want in exchange for eBook**  Workflow – how you’ll follow up with your leads (optional but highly recommended)
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  • 20. Quick Case Study American Payroll Association
  • 21. Campaign Goal  Collect insights and contact information for targeted personas  Provide an offer that is compelling to the persona  Collect initial email address and then initiate workflows for additional follow up  End-goal is to get qualified leads and eventually convert to members
  • 22. Target Audience / Personas  Young professionals in Payroll who are looking for specific information on basic topics in the field  Don’t know who APA is  Likely tasked to get something done but with not a lot of internal, hand-on training  Generation: Millennial
  • 23. Landing Page  Visual Branding  Web Page – SEO optimized  Offer is clear – note positioning of message
  • 24. The Ask  The Form – the most important element of the campaign  How much data can you get away with asking?  What will you do with the data?
  • 25. Thank You  Thank you page is to the point – not too overwhelming  Secondary user journey back to a section on the site  Automated email on its way
  • 26. Email with Download Link  Automatically sends when form is submitted  Get to the point – give them the offer!
  • 27. Automated Workflow  Build branches – for those who clicked on the link to download – wait 1 week and send next offer  Those who didn’t – wait 3 days and remind that the offer is waiting to be downloaded
  • 28. How to Measure Success  Identify your metrics:  # of email clicks  # of landing page views  # of form submissions  # of download clicks  Page referrers – where is your traffic to your Landing Page coming from?  Direct Email  Organic Search  Direct Traffic  Referrals
  • 29. Summary  eBooks powerful way to generate leads  Make sure your eBook is relevant and useful  Leverage digital marketing to build exposure  Optimize all your campaign elements for the lead gen activity  Don’t forget to measure results and refine!
  • 30. Thank You! Next Month: December 2: Personalizing the Member Experience