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Communication Skills Concepts Words Mean Different Things

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Communication Skills
Concepts ,[object Object],[object Object],[object Object]
Why is Communication Important? ,[object Object],[object Object],[object Object],[object Object]
Communication of Content ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Supportive Communication ,[object Object],[object Object],[object Object],[object Object]
What Is the Interpersonal Communication Process? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 3-1: The Communication Process Model
Basic Interpersonal Communication Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Are the Barriers To Communication? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Attributes of effective communication ,[object Object],[object Object],[object Object]
Attributes of effective communication ,[object Object],[object Object],[object Object]
Attributes of effective communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Attributes of effective communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Attributes of effective communication ,[object Object],[object Object],[object Object]
Attributes of effective communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Attributes of effective communication ,[object Object],[object Object],[object Object]
Attributes of effective communication ,[object Object],[object Object]
Exhibit 3-2: Guides for Giving and Receiving Feedback ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 3-2: Guides for Giving and Receiving Feedback (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How Do You Receive and Understand Messages Accurately? ,[object Object],[object Object],[object Object],[object Object],[object Object]
How Can You Utilize Nonverbal Cues? ,[object Object],[object Object],[object Object],[object Object]
Exhibit 3.3: Means of Nonverbal Communication Components Examples Meanings Communicated Image Clothing, hygiene Values, competence Facial Expressions Frown, smile, sneer Unexpressed feelings Eye Movements Looking away, staring Intentions, state of mind Posture Leaning in, slumped Attitude Gestures Handshake, wave Intentions, feelings VISUAL Touch Pat on the back Approval Gentle touch on an arm Support and concern TACTILE
Exhibit 3.3: Means of Nonverbal Communication (continued) Components Examples Meanings Communicated How things are said Loudness, pitch, rate Different meanings, e.g. Vocal intonations Rhythm, pitch, clarity Sarcasm, disapproval VOCAL SPACIAL Body closeness 0 – 2 feet Feelings of intimacy Furniture arrangement Large pieces far apart Formal and serious
[object Object],[object Object],[object Object],[object Object],[object Object],How Can You Adapt to Diversity of Communication Styles?
Cultural Differences
Gender Differences
How Can You Facilitate Communication with Diversity? ,[object Object],[object Object],[object Object],[object Object]

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Communication Skills Concepts Words Mean Different Things

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  • 7. Exhibit 3-1: The Communication Process Model
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  • 22. Exhibit 3.3: Means of Nonverbal Communication Components Examples Meanings Communicated Image Clothing, hygiene Values, competence Facial Expressions Frown, smile, sneer Unexpressed feelings Eye Movements Looking away, staring Intentions, state of mind Posture Leaning in, slumped Attitude Gestures Handshake, wave Intentions, feelings VISUAL Touch Pat on the back Approval Gentle touch on an arm Support and concern TACTILE
  • 23. Exhibit 3.3: Means of Nonverbal Communication (continued) Components Examples Meanings Communicated How things are said Loudness, pitch, rate Different meanings, e.g. Vocal intonations Rhythm, pitch, clarity Sarcasm, disapproval VOCAL SPACIAL Body closeness 0 – 2 feet Feelings of intimacy Furniture arrangement Large pieces far apart Formal and serious
  • 24.
  • 27.