1. Haris Zubear
Bangalore, India
Mob: +91-9844066253
E-mail: hariszubear@gmail.com
A commerce graduate with proven Customer Relationship Management Skills, with 4.9 years of experience in
the Customer Service, Order Management (Quote to Cash); seeks an opportunity to work with a reputed
organization and contribute towards its growth by making use of my abilities to the most.
Summary of Profile
 BBM graduate with domain knowledge of supply chain management (Order Management).
 Exhaustive knowledge and experience of customer service.
 Result oriented and focus on customer satisfaction.
I would appreciate the opportunity to discuss your needs and objectives with you. The accomplishments noted
within the accompanying resume will illustrate the value and vision that I can bring to your team.
Work Experience
TE Connectivity (Bangalore - India)
SENIOR ASSOCIATE (ORDER MANAGEMENT)
07, December 2011- TILL DATE
Responsibilities:
• Handle requests for Orders, RFQ (Request for Quote), and Change/Cancellation requests.
• PO creation as per Standard procedure and specification mention in Standard work &
Customer profiles.
• Handling requests for Manual and Website quotes requested by customer.
• Acknowledging the details about Price, MOQ, MDQ, Pack size, LT, etc.
• To make changes to customer orders as per customer request (Expedite, Order status, tracking
info, Change/Cancellations, Pull in and Push out).
• Working on order discrepancy pertaining to materials, qty, pricing and resolving the issues
with customers.
• Working on EDI change orders as per customer requests (IDOC).
• Working on back log reports and contacting production department for recommit ship date
and delivery issues.
• Works with planners to schedule the orders and release of blocks to confirm the orders.
• Providing customer with resolution for their request within specified time (TAT).
• Provide assistance to team members whenever they come with doubts or issue regarding the
process.
• Works on SAP SD Module – VA01, VA02, ZATP etc.
• Working knowledge about SFDC CRM tool.
• Working knowledge about E-Commerce tool.
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2. Infosys BPO, Bangalore
Process Executive – ORDER MANAGEMENT
26th
May-2010 to 05th
Decemebr-2011
Responsibilities:
♦ Verification and scrutinizing scanned copy of PO sent by customer before entering the order.
♦ Listing out the issues/discrepancies in the purchase order to make sure that purchase order is free
from discrepancies and can be accepted for entering the order.
♦ Entering the order in Oracle 11i ERP tool for generating Sales order number.
♦ Once the necessary details as mentioned in the customer’s purchase order is entered, we proceed
with booking the order and releasing the holds like shipping, maintenance holds.
♦ Handling post booking order request and working on them.
♦ Working on Expedite request and placing expedite request to manufacturer.
• Contacting cross functional team like, Finance, Logistics to resolve the blocks/ hold on the orders
and helping in the shipment of goods to customers.
• Making changes to customer orders/cancellation as per customer request and the process
specified as per CIC.
Achievements:
♦ Awarded with two RAMP award for 100% Quality and highest productivity.
♦ Received four time meritorious award for top performance and key contributor for process.
♦ Multiple appreciations from Sales representative and customer.
♦ Process Implementation done in order change.
TTK Health Care TPA Pvt Ltd, Bangalore
Accounts Executive
4th
July-2008 to 25th
May – 2010
• Maintaining Accounts for different Insurance Companies (Oriental, National, United Insurance
etc.)
• Issuing Cheque’s & DD’s for all centralized accounts & monthly Bank Reconciliation for all
accounts.
• Preparation of MIS reports.
• Debit Note & Float Process for all insurance companies.
• Claim Settlement to the Hospitals & TTK card holders.
• Co-ordination with Insurance companies.
• Internal co-ordination with other teams & branches.
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3. Education
 BBM, Tumkur University. (Kalpataru College) 2008
 PUC (commerce) Pre University Board, Karnataka. (Kalpataru College) 2005
 S.S.L.C, Karnataka Board. (Govt Boys high school) 2003
Computer Operating Proficiency.
• Oracle ERP 11i (QTC and BV Prod), Oracle CSE Case Management Tool and SAP SD Module.
Personal Strengths
 Honesty
 Team Player
 Adhere to responsibilities.
Personal Particulars
Father’s Name : Rahamathulla G
Date of birth : 19/May/1986
Languages known : English, Kannada, Hindi & Urdu
Nationality : Indian
Gender : Male
Marital Status : Married
Permanent Address No : #308, Nalbandwadi road, Tiptur, Tumkur Dist.
Karnataka.572201
Current Address No : #12, 1st cross, 1st floor, 3rd Main, Bismillah Nagar
Bannergatta main Road.
Bangalore-29
I here by state that the information given above is true to the best of my knowledge and established records.
Place: Bangalore
Date: (HARIS ZUBEAR)
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