الحياة اتصال - هاني المنيعي

‫ا)('"ة إ$#"ل‬
Mr.
CONNECTability
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‫إ2.اد
و‬
34'56‫
8"73
ا‬

H2H
Thursday, February 17, 2011

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‫
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١٣-٣-٩-١٤-٤-١١-٢-١٢
١-١٠-٧-١٥-٥-


‫
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‫ء‬jb‫ا‬

١٢
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١٠


‫"ء‬d.N‫ا‬

١٥٠
-‐
٥٠

Relationship Status:
Married to

‫ا64"رف‬
Um Sumayah
Birthday:
July 13, 1974

Friends
1,219 friends See All

Albara Omar Al Sheikh
Mousa Houti Abdelkar
im
Edghouch

Algarni
١٥٠٠
-‐
٥٠٠
Mohammed Mohammed Syed
Al- Jasmi Abdul Bais

Khaled Abdulazi z Mahmoud
Alruwais Alosaimi Rebiai
hed

Moayad Al Amona Mimo Al-
Suwaidan Rashid qaim

Nicest Person Contest

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1A


Listening

– Learn to Focus
1A Ex. How's Your memory


4A


Listening

– Learn to Focus
4A
• Barriers to the Listening
Process
– External Environmental Noise:


Listening

– Learn to Focus
4A
Process
– External Speaker Related
Noise:


Listening

– Learn to Focus
4A
Process
– Inner Psychological Barriers


Listening
• Ways to eliminate or minimize external
environmental noise:
– Receptive listening environment
4A


Listening
– A private, quiet and comfortable setting..
4A


Listening
– Avoid violating another person's personal space.
4A


Listening
• Four techniques to help you focus while listening:
– When you have to interrupt take a long deep breath.

4A


Listening
– Make a conscious decision to listen to the other person.

4A


Listening
– Mentally paraphrase what the speaker is saying.

4A


Listening
– Visually maintain contact.

4A


4B


Listening
– Implement Acknowledgment
• It has to be felt & sensed by the speaker
4B


Listening
– The Story of :
• Jane Elliot & Marten Luther King Assassination


Listening

• Acknowledgment does not mean Agreement
4B


Listening

• Acknowledgment will be done by:
4B – Proper Body Language
– Proper Facial Expirations
– Eye Contact
– Paraphrasing


4C


Listening
– Search & Research
• It is asking the right questions at the right
4C time.


Listening
– The Story of :
• Carter & Reagan debate


Listening
– Search & Research
• Researching allows you to:
4C – Expand
– Clarify
– Redirect


Listening

• It keeps a two-way flow of Information.
4C – Information Imbalance
– Echo Technique
– Asking broad open-ended questions
– Then by asking narrower questions


Listening (Continued)

• Empathy Statements
4C – Tentative statements
– Define the feeling
– Put it into it's situation


Listening

• Practice the 70/30 Rule
4C


4D


Listening
– Take Charge of Your Emotion
• Exercising Emotional Control
4D


Listening
• Blindspots
4D


Listening
• Emotional Overreaction
4D


Listening
– The Story of :
• Watch out from the dog


Listening

• What you can do to prevent an emotional
4D
overreaction:
– Think of what you have in common with the
speaker.
– Imagine yourself calm and relaxed.
– Count to ten or take a deep breath.


4E


Listening
– Expand Your Awareness
• Sensing & Decoding the speakers vocal and
4E visual messages.


Listening
• Listen to words as well as observe body language
4E and facial expressions.


Listening
• Variance of these emotions can change feelings
4E or the message.


Listening

• Body Language -
4E Interpretations of
many types of
gestures.
– Individual Gestures
can be interpreted by:
» Eye contact
» Facial expression
» Hands
» Crossed arms or
legs
» Posture


Listening

– Gesture Clusters are a
combination of
4E individual gestures.
They can be
interpreted by:
» Openness
» Defensiveness
» Evaluation -
Negative
» Readiness
» Evaluation -
Positive


4F


Listening
– Now Develop
Structure
4F • Structuring -
Listening to the
verbal component
or content of the
message.


Listening

• Structuring
4F
revolves around
three primary
activities:
– Indexing
– Sequencing
– Comparing


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‫ل‬O/$ ": ‫:"رس‬


H2H
,K‫ر‬Oš()
‫ا‬IBM
Mr.
34'56‫
8"73
ا‬
CONNECTability
+#$ !E0‫إ‬
+٩٦٥٩٩١٧٠٥٧٥
hani@al-‐menaii.com
www.al-‐menaii.com


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