The Innovators: Jamie Vogelbacher, Gwen Smith and Vinay Patel have taken on a case study evolved around Microsoft and their mobile phone Windows Phone 7. Microsoft is currently facing update failures with this mobile device and many Samsung smartphones have been affected. What we present to you are the technical difficulties Microsoft has had to deal with and we offer recommended solutions based on our personal experience with smartphones as well as other possible solutions.

1. Microsoft Vinay Patel Gwen Smith Jamie Vogelbacher

2. Overview Company background Microsoft’s current issues Possible solutions Real World Case 3 Recommended solutions References

3. Company Background Microsoft Corporation is more than the largest software company in the world. It is a market leader in the computer industry expanding from the operating systems. . Led by Bill Gates, the world's wealthiest individual and most famous businessman Became known for their first MS-DOS operating system-latest one being Windows 7 Windows is one of the most used operating systems in the world

5. Server and Tools

6. Online Services Division

7. Microsoft Business Division

9. Microsoft’s current issues Windows Phone 7 Software update failures Technical glitches Smartphone’s affected Corrupted hardware drivers

10. Possible Solutions Internet Connection Smaller Updates Storage Space

12. Not widely accepted

15. References Nagy, A. (2011). Samsung Windows Phone 7 pre-nodo update issues continue? Retrieved March 14, 2011. http://pocketnow.com/windows-phone/samsung-wp7-pre-nodo-update-issues-continue O’Brien, J., & Marakas, G. (2009). E-business Systems. Foundation of Information Systems in Business. 9th Edition (261 – 297). New York, NY: McGraw-Hill Irwin. Paul, I. (February 24, 2011). Windows Phone 7 glitch affects 1 in 10 upgrades, PCWorld. Retrieved March 12, 2011 from http://www.pcworld.com/article/220585/Windows_Phone_7_Glitch_Affects_1_in_10_Upgrades.html Reuters. (2010, October 11). Retrieved March 15, 2011, from Fox News: http://www.foxnews.com/scitech/2010/10/11/microsoft-windows-phone-coming-november/

16. References Spiegel, R. (2011, February 14). Retrieved March 15, 2011, from E-Commerce Times: http://www.ecommercetimes.com/story/71861.html?wlc=1300228530 Stroh, M. (2011). Windows Phone Blog: More answers about our first software update. Retrieved March 14, 2011. http://windowsteamblog.com/windows_phone/b/windowsphone/archive/2011/02/23/more-answers-about-our-first-software-update.aspx Windows 7: What is Windows 7?. (2011). Retrieved March 14, 2011. http://www.microsoft.com/windows/windows-7/what-is-windows-7.aspx Windows Phone 7 copy-and-paste patch delayed. (2011, March 11). InformationWeek Online.

17. References Windows Phone 7 update reportedly still causing problems for Samsung owners. (2011). Gearlog. http://www.gearlog.com/2011/03/windows_phone_7_update_reporte.php Ziegler, C. (2011). Microsoft details Windows Phone 7 update problem, “small number” of Samsungs affected. Retrieved March 14, 2011. http://www.engadget.com/2011/02/23/microsoft-details-windows-phone-7-update-problem-small-number