1. CHAPTER8
Meetings and Teams:
Conflicts and Interventions
Griffin Harris
Erica Howard
Rachel Jermansky
Thomas Jackson
Monday, October 24, 2011
2. Case Study: Gerald Sweeney
• Senior Managing Director, likes efficiency and punctuality
• Meetings are a waste – skips one of the weekly Wednesday meetings
• New procedure introduced
• Subordinates left in dark; therefore, punished by Sweeney’s superiors
Monday, October 24, 2011
3. “Meetings, Bloody Meetings” (182)
• “...cul-de-sac where ideas are lured and quietly strangled” (181)
– Sir Barnett Cocks
• Most Problems: Waste of time and/or inconvenient interruption
Monday, October 24, 2011
4. Values of Meetings
• To announce organizational changes and keep employees up to date
• To produce solutions and to increase the number of different solutions to
organizational problems
• To gain “buy-in” or acceptance of a decision through participation
• To “cultivate members as individuals” and create group cohesion.
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5. Teams
“Twice the work, half the credit.”
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6. Primary Tension
• “normal jitters and feelings of uneasiness experienced when groups first
congregate”
• First days of classes
• Anxiety over
• workload/work topic,
• ability to perform, or
• communication apprehension: anxiety about communicating, in general,
• unpreparedness
• team/individual past negative experience
Monday, October 24, 2011
7. Secondary Tension
• “the stress and strain that occurs in a group later in its development.”
• Working in a group for a project
• Procedural: process of interacting with group is unproductive. Still hopeful.
• Equity: perception of inequality
• Disproportionate share of responsibilities or ignored by power holders
• Affective: personal dislike among individuals
• Clouds mental vision
• Substantive: “positive” legitimate conflict
• promote creativity, sharing of ideas, tests group strength
• should try to create disagreement to spur creativity and reach best product
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8. Counterproductive Group Tendencies
• Conformity
• Ethnocentrism
• Inadequate and Hidden Agendas
• Competition vs Cooperation
• Tolerating High-Level Team Abstraction
Monday, October 24, 2011
9. Conformity
• Group Think
• The Asch Effect
• Goal Lining
• All three are threats to team success
• All Create an illusion of group support
• Collaborative interaction is diminished
Monday, October 24, 2011
10. Groupthink
• Irving Janis popularized the term
• Tendency for groups to make a decision without considering
alternatives
• Reduces creativity and spontaneity in meetings, resulting in
shortsighted solutions
Monday, October 24, 2011
11. The Asch Effect
• Solomon Asch Experiment
• 4 out of 5 yielded to the pressures at least 1 time out of the 12
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12. Goal Lining
• Reach the goal is the only objective
• What is wrong with this?
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13. Cultural Elitism
• Ethnocentrism: “Tendency to think that our own culture is
superior to other cultures”
• Affective and Equity Tensions
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14. Inadequate Agendas
• Problems with Agendas
• Created to provide an illusion of structure and order instead of actually
facilitating structure and order
• Ignored
• Disregarded
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15. Hidden Agendas
• Personal/Political meeting objectives that are not shared with the entire group
• EXAMPLE: Goalof department is to find out what resources can be cut and
employees share things or hide things that may benefit them personally
Monday, October 24, 2011
16. Competition vs Cooperation
• Cooperation facilitates effective communication
• High ego-involved individuals create competitio
• Cooperation differs from conformity
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17. Tolerating High-Level Team Abstraction
• Vague Vocabulary
• EXAMPLE: Benefits, success & love
• Each member of the group may define “success” differently
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18. Intervention
• Tool of technique used to alter behavior that would likely not be altered had
there been no intervention
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20. Buzz Groups
• Used to increase participation and decrease potential for problems to equity
conflict
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21. Brainstorming and Brainwriting
• Idea generating intervention that involves indentification and recording of
ideas relevant to topic being discussed
• Adam and Golanes say groups should take a break after brainstorming polling
brainstorming – Leader polls group members.
• This technique is good because it makes everyone participate
• Brainwriting: individual writes down ideas and draw from list during
brainstorming session
Monday, October 24, 2011
22. Normal Group Technique (NGT)
• Developed by Delbecq and Van de Van
• Participants write down their solutions to a problem
• Ideas are expressed, which are then written on a board
• Leader reviews ideas
• After clarifications, participants rank top five ideas
• The votes are then tallied, and the ideas with more votes are discussed
Monday, October 24, 2011
23. Problem Census
• Members are polled initially regarding their individual perspective and
perceptions of problem
• Able to derive (before beginning) a better sense of task at hand and clearer
method of how group intends to meet project goals
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24. Risk Technique
• Requires participants to play the role of devils advocate
• After team decided on solution, each member plays devil’s advocate and
identifies a risk with that solution.
• The risks are recorded and proposal reevaluated.
• Most times reevaluation doesn’t result in elimination of proposal.
Monday, October 24, 2011
25. General Procedural Model (GPM)
• Combines many of the techniques
• Steps:
• 1) Identify the problem: clarifies the objective for meeting (good idea to
use problem census)
• 2) Brainstorm
• 3) Evaluation
• 4) Selection of best idea: tries to come up with best solution (should
consider risk technique)
• 5) Put solution into effect: decide when and how this happens
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26. Making Interventions Work
• Interventions are only as good as the people who attempt to use them.
Intelligence, knowledge and communication skills do not always guarantee
effective teamwork
• In order for an intervention to work group members need to become
participant-observers
• Participant-observers are those in the group who concurrently participates
and observes the provess of participation. They will comment on items on the
agenda and also ensure that the agenda is followed
Monday, October 24, 2011
27. Leadership Responsibilities
• Plan for the meeting. Is the meeting necessary and what will be discussed,
• Get the meeting started. Don’t waste too much time at the beginning with
small talk.
• Keep the discussion on track. Stay on topic, meetings usually have time limits
and you don’t want to have to rush at the end.
• Summarize periodically
• Solicit comments from taciturn members. Just because a member of the
group isn’t talking doesn’t mean that they have nothing to share.
Monday, October 24, 2011
28. Leadership Responsibilities (Cont.)
• Curtail verbose members. Don’t let one member of the group monopolize the
discussion.
• Employ Interventions. The leader should reduce negative group tensions.
• Conclude the meeting. Summarize what you have discussed and make other
important announcements regarding the next meeting.
• Plan for the next session. Figure out what will be discussed and handle any
logistics.
Monday, October 24, 2011
29. Leadership Styles
• Authoritarian leaders are non-democratic and dictorial. They would determine
a meeting agenda.
• Laissez-faire leaders have a “hands off” approach and believe that the group
can guide itself. They assume that if an agenda is needed, the group would
decide to create one.
• Democractic leaders seek input and advice from the other group members.
Decisions that they make are done after considering concerns of the group.
They would seek input for the agenda and then create it themselves.
Monday, October 24, 2011
30. Collective Presentations
• Team presentation have to appear as one presentation rather than disjointed
parts that donʼt flow
• There are 3 categories of collective presentations
• Panel Discussions
• Symposia
• Team Presentations
Monday, October 24, 2011
31. Panel Discussions
• A group of individuals discussing a topic and are concurrently observed by an
audience.
• Members can begin with a prepared statement, but most comments are
impromptu and reactions to what others have said
• Usually have moderators to keep the conversation moving.
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32. Symposia
• A collection of individual presentations
• There is no collective work by the participants
• Participants will usually have differing perspectives on the same topic, in
order to help increase discussion.
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33. Team Presentations
• A collective effort to a single presentation
• The difference from other forms of presentation is the members will have
worked together prior to the presentation in order to present a cohesive
message.
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34. Characteristics of a Quality Presentation
• The introduction is clear, descriptive, inclusive, and engaging
• The presentation content comprehensively addresses the charge and
describes the response.In an oral presentation, each person knows what
others will be saying.
• Transitional statements have been considered and created that link one
section to another.
• The conclusion will summarize the entirety of the report and not simply the
last segment.
Monday, October 24, 2011
35. Familiarity with All Material
• There will be no undesired content repetition.
• There will be no unexpected contradictory statements.
• There will be no surprising omissions.
• Members will be able to make intelligent references to other person’s
segments.
• There will be no sections that are clearly superficial when juxtaposed with
others of significant depth.
• Individual members and the group as a whole will adhere to time limits.
Monday, October 24, 2011
36. Steps to Achieving Quality Presentation
• Use a modification of the general procedural model technique.
• Divide responsibilities and prepare individual outlines.
• Review Outlines.
• Discuss sequence and transitions.
• Identify message style.
• Plan the introduction and the conclusion.
• Practice individually.
• Practice the team presentation.
• Evaluation.
•
Monday, October 24, 2011