4. Our
complete
administra0ve
support
solu0on
is
designed
to
reduce
your
internal
resource
alloca0on
suppor0ng
wireless
to
near
zero.
•
Custom
business
rules/workflow
•
Specific
SLA
requirements
•
Specialized
VIP
processes
New
Activations
Troubleshoot
Device &
Coverage
Issues
Upgrade/
Replacement
of Devices
Administrative
Warranty &
Exchange
Resolution
Support
Rate Plan &
Feature
Modifications
Smartphone
Support &
Provisioning
Inventory/
Spare Device
Management
page
4
5. Staffed &
Managed at
ASG Main
Office
Can Be
Integrated or
Stand-Alone
Customized
Web Portal
Dedicated
24X7
Solution
Available
Helpdesk
Special VIP
Processes
and
Escalations
Unique TollFree Number
and Email
Support
Process
Whenever
you
are
experiencing
issues
with
a
company
assigned
wireless
device
or
just
need
help
ordering
a
phone,
an
expert
solu0on
is
just
a
phone
call
away.
•
Supports
mul4-‐4ered
approvals
•
First
call
resolu4on
•
Mul4ple
layers
of
support
Voice,
Smartphone,
Aircard
Support
page
5
6. Detailed
analysis
performed
monthly
ensures
that
your
program
is
always
running
op0mally.
•
Detailed
audi4ng
capabili4es
•
Proprietary
analysis
soOware
•
Resolves
billing
issues
on
your
behalf
•
Creates
ongoing
savings
through
feature,
zero
use
and
unknown
owner
controls.
Report On
Key Usage
and
Behavioral
Trends
Delivered
Monthly to
Key Points of
Contact
Identification
& Resolution
of Billing
Issues
Monthly
Validates
Plans &
Features On
All Active
Lines
Analysis
Identify
Unknown or
Unassigned
Devices
Recommend
Feature
Additions
and
Removals
Address Zero
Use Devices
page
6
7. Consistent
Review of
Rate Plan
Structure
Tracks and
Reports on
Savings
Achieved
Seasonal
Adjustments
Creates
Continual
Savings
Ongoing
Optimization
Predictive
Analysis
Changes
Implemented
On Your
Behalf
Keeping
a
strong
handle
on
usage
paPerns
and
implemen0ng
consistent
best
prac0ces
to
control
wireless
spend.
•
Con4nuous
expert
engagement
•
Carrier
independent
=
maximum
results
•
Adapts
to
shiOs
in
behavior
and
usage
More Than
Just Pooling
page
7
8. Online
or
push
delivery;
repor0ng
FULLY
customized
to
your
needs
at
no
extra
cost.
•
Provide
visibility
across
the
organiza4on
into
usage
and
behavior.
•
Fully
integrated
with
HR
and
Accoun4ng
•
Consolidated
Billing
Solu4ons
Easily
Understood
Usage
Reports
Cost
Allocation
Logic for
Pooled
Phones
Powerful and
Adaptable
Tools
Manager &
Individual
Reports
Delivered Via
Email
Customized
Reporting
Quarterly
Metric
Reviews
Accounting
Reports;
XML, TAB,
CSV, TXT,
XLS
Detailed
Exception
Reporting
page
8