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Brand Optimalization
  For Price Sensitive Market



Sukardi Arifin, MM
Direktur Marketing         Hotel Semesta
Majalah Marketing       Semarang, 18/6/2011
Market Share

MSF          Brand
            Awareness   X
                               Product
                            Actractiveness   X
                                                 Price
                                                 Barrier   X   Availability
                                                                              X   X Factors




Sukardi Arifin, MM
Direktur Marketing                                                       Hotel Semesta
Majalah Marketing                                                     Semarang, 18/6/2011
Trend in Pricing Strategy
 Price Customization
 Price Bundling               Test Price Sensitivity
 Induce Trial
 Time Customization
 Psychological




                            1000   2000   3000   4000 5000   6000   7000 8000



 Sukardi Arifin, MM
 Direktur Marketing                                                     Hotel Semesta
 Majalah Marketing                                                   Semarang, 18/6/2011
What do We Need to Change?
                 1. From Cost - Based Pricing to Value Based Pricing

                 2. Develop Appropriate Grand Marketing Strategies
                    Before Setting The Price
                         Marketing Strategies:
                         Segmentation - Targeting - Positioning

                 3. Apply Useful Tools
                    Tool : Customer Value Map

                 4. Measure, Measure, and Measure
                      Expert Judgment
                      Customer Survey
                      Price Experiments
                      Analysis of Historical Market Data

 Sukardi Arifin, MM
 Direktur Marketing                                            Hotel Semesta
 Majalah Marketing                                          Semarang, 18/6/2011
Brandr = Brand :             is the identity of a
specific product, service or business




Gula Pasir




             Kopi Curah
Rp. 300,-                 Rp. 900,-   Rp. 5.000,-       Rp. 40.000,-

   Sukardi Arifin, MM
   Direktur Marketing                                  Hotel Semesta
   Majalah Marketing                                Semarang, 18/6/2011
Syarat Menentukan Merek
 Relevan
 Mudah disebutkan
 Mudah diingat
 Fleksibel (Leverage, Region,dll)
 Memiliki Makna Positif
Apakah merek Anda sesuai syarat ini....???
 Sukardi Arifin, MM
 Direktur Marketing                     Hotel Semesta
 Majalah Marketing                   Semarang, 18/6/2011
Has an Equity in Brand

                                                              Brand Equity

         Brand                          Brand                         Perceived                      Brand                       Brand
        Awareness                     Association                      Quality                       Loyalty                     Assets
 • Anchor to which other         • Help process/ retrieve
                                   informatioan                 • Reason to Buy             • Reduce Marketing Costs     • Competitive Advantage
   asociations can be attached
                                 • Differentiate/ Position      • Differentiate/ Position   • Trade Leverage
 • Familiarity - Liking
                                 • Reason to Buy                • Price                     • Attracting New Customers
 • Signal of substance/
                                 • Create positive attitude     • Channel member interest   • Time to Respond to
   commitment
                                 • Extensions                   • Extensions                  competitive threats
 • To be considered




                        Provides value to Customer by                                   Provides value to firm by
                             enhancing customer’s                                         enhancing customer’s
                       •Interpretation of information                              • Efficiency and effectiveness of
                       •Confidence in the purchase decision                          marketing programs
                       •Use satisfaction                                           • Brand Loyalty
                                                                                   • Prices/ Margins
                                                                                   • Brand Extensions
                                                                                   • Trade Leverage
                                                                                   • Competitive Advantage


Sukardi Arifin, MM
Direktur Marketing                                                                                                     Hotel Semesta
Majalah Marketing                                                                                                   Semarang, 18/6/2011
Brand Awareness

                                         0% – 100%

  Top of Mind :             Merek yang disebut paling pertama


                                         0% – 100%

 Brand Recall :             Merek yang diingat tanpa perlu dibantu



                                         0% – 100%

Brand Recognition       :   Merek yang diingat dengan bantuan




   Sukardi Arifin, MM
   Direktur Marketing                                        Hotel Semesta
   Majalah Marketing                                      Semarang, 18/6/2011
Brand Awareness


                             Market      Market   Market Share
                             Share       Share

  Brand
 Awareness

                                                      +
                                      MARKET
                                                     Price
                  Brand
                                      SHARE
                                                    Display
                 Awareness
                                      ???          Packaging

 Sukardi Arifin, MM
 Direktur Marketing                                  Hotel Semesta
 Majalah Marketing                                Semarang, 18/6/2011
Brand Association (Positioning and Image)

            “The Ultimate Driving Machine”




             “Unlike Any Other dan The Best or Nothing”



             “Volvo for Live”
                                             Positioning :
                                 What we want customer to Perceive,
                                Think and Feel About our product and
    Your                            service relative to Competitors
              “???? “
    Brand

  Sukardi Arifin, MM
  Direktur Marketing                                         Hotel Semesta
  Majalah Marketing                                       Semarang, 18/6/2011
Perceived Quality
Real Quality           VS      Perceived Quality
 Sources                          Real Quality

 Process                        Expect Quality

 Technology                 Communication




  Sukardi Arifin, MM
  Direktur Marketing                    Hotel Semesta
  Majalah Marketing                  Semarang, 18/6/2011
Brand Loyalty
                           Brand Loyalty


                       Customer Satisfaction


                          Effective Marketing   Price Premium
           Retention            Strategy

             More                Low                Higher
            Purchase             Cost               Margin



                             PROFIT

 Sukardi Arifin, MM
 Direktur Marketing                                     Hotel Semesta
 Majalah Marketing                                   Semarang, 18/6/2011
Brand Asset

   Product/ Service
   People             Competitive
   System              Advantage
   Technology




Sukardi Arifin, MM
Direktur Marketing                Hotel Semesta
Majalah Marketing              Semarang, 18/6/2011
Finally :
 We Sell Brand Not Commodity
 Customer Buying Brand Not Product
      Pizza Hut, Adidas, others

 Investor Buying Brand Not Infrastructure and Asset
      Sampoerna – Philip Morris (48T / 12T)
      Kecap Bango – Unilever (100M -- 1T
      Kaskus – Djarum (1T )
      Google – All BEJ/BES (???)



    Thank You
 Sukardi Arifin, MM
 Direktur Marketing                              Hotel Semesta
 Majalah Marketing                            Semarang, 18/6/2011

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Brand Optimalization for Price Sensitive Market

  • 1. Brand Optimalization For Price Sensitive Market Sukardi Arifin, MM Direktur Marketing Hotel Semesta Majalah Marketing Semarang, 18/6/2011
  • 2. Market Share MSF Brand Awareness X Product Actractiveness X Price Barrier X Availability X X Factors Sukardi Arifin, MM Direktur Marketing Hotel Semesta Majalah Marketing Semarang, 18/6/2011
  • 3. Trend in Pricing Strategy  Price Customization  Price Bundling Test Price Sensitivity  Induce Trial  Time Customization  Psychological 1000 2000 3000 4000 5000 6000 7000 8000 Sukardi Arifin, MM Direktur Marketing Hotel Semesta Majalah Marketing Semarang, 18/6/2011
  • 4. What do We Need to Change? 1. From Cost - Based Pricing to Value Based Pricing 2. Develop Appropriate Grand Marketing Strategies Before Setting The Price Marketing Strategies: Segmentation - Targeting - Positioning 3. Apply Useful Tools Tool : Customer Value Map 4. Measure, Measure, and Measure  Expert Judgment  Customer Survey  Price Experiments  Analysis of Historical Market Data Sukardi Arifin, MM Direktur Marketing Hotel Semesta Majalah Marketing Semarang, 18/6/2011
  • 5. Brandr = Brand : is the identity of a specific product, service or business Gula Pasir Kopi Curah Rp. 300,- Rp. 900,- Rp. 5.000,- Rp. 40.000,- Sukardi Arifin, MM Direktur Marketing Hotel Semesta Majalah Marketing Semarang, 18/6/2011
  • 6. Syarat Menentukan Merek  Relevan  Mudah disebutkan  Mudah diingat  Fleksibel (Leverage, Region,dll)  Memiliki Makna Positif Apakah merek Anda sesuai syarat ini....??? Sukardi Arifin, MM Direktur Marketing Hotel Semesta Majalah Marketing Semarang, 18/6/2011
  • 7. Has an Equity in Brand Brand Equity Brand Brand Perceived Brand Brand Awareness Association Quality Loyalty Assets • Anchor to which other • Help process/ retrieve informatioan • Reason to Buy • Reduce Marketing Costs • Competitive Advantage asociations can be attached • Differentiate/ Position • Differentiate/ Position • Trade Leverage • Familiarity - Liking • Reason to Buy • Price • Attracting New Customers • Signal of substance/ • Create positive attitude • Channel member interest • Time to Respond to commitment • Extensions • Extensions competitive threats • To be considered Provides value to Customer by Provides value to firm by enhancing customer’s enhancing customer’s •Interpretation of information • Efficiency and effectiveness of •Confidence in the purchase decision marketing programs •Use satisfaction • Brand Loyalty • Prices/ Margins • Brand Extensions • Trade Leverage • Competitive Advantage Sukardi Arifin, MM Direktur Marketing Hotel Semesta Majalah Marketing Semarang, 18/6/2011
  • 8. Brand Awareness 0% – 100% Top of Mind : Merek yang disebut paling pertama 0% – 100% Brand Recall : Merek yang diingat tanpa perlu dibantu 0% – 100% Brand Recognition : Merek yang diingat dengan bantuan Sukardi Arifin, MM Direktur Marketing Hotel Semesta Majalah Marketing Semarang, 18/6/2011
  • 9. Brand Awareness Market Market Market Share Share Share Brand Awareness + MARKET Price Brand SHARE Display Awareness ??? Packaging Sukardi Arifin, MM Direktur Marketing Hotel Semesta Majalah Marketing Semarang, 18/6/2011
  • 10. Brand Association (Positioning and Image) “The Ultimate Driving Machine” “Unlike Any Other dan The Best or Nothing” “Volvo for Live” Positioning : What we want customer to Perceive, Think and Feel About our product and Your service relative to Competitors “???? “ Brand Sukardi Arifin, MM Direktur Marketing Hotel Semesta Majalah Marketing Semarang, 18/6/2011
  • 11. Perceived Quality Real Quality VS Perceived Quality  Sources  Real Quality  Process  Expect Quality  Technology  Communication Sukardi Arifin, MM Direktur Marketing Hotel Semesta Majalah Marketing Semarang, 18/6/2011
  • 12. Brand Loyalty Brand Loyalty Customer Satisfaction Effective Marketing Price Premium Retention Strategy More Low Higher Purchase Cost Margin PROFIT Sukardi Arifin, MM Direktur Marketing Hotel Semesta Majalah Marketing Semarang, 18/6/2011
  • 13. Brand Asset  Product/ Service  People Competitive  System Advantage  Technology Sukardi Arifin, MM Direktur Marketing Hotel Semesta Majalah Marketing Semarang, 18/6/2011
  • 14. Finally :  We Sell Brand Not Commodity  Customer Buying Brand Not Product Pizza Hut, Adidas, others  Investor Buying Brand Not Infrastructure and Asset Sampoerna – Philip Morris (48T / 12T) Kecap Bango – Unilever (100M -- 1T Kaskus – Djarum (1T ) Google – All BEJ/BES (???) Thank You Sukardi Arifin, MM Direktur Marketing Hotel Semesta Majalah Marketing Semarang, 18/6/2011