Who FLUPA are? What is usability? How to ensure the usability of a software? User Centered Design in agile projects

1. Usability and User-Centered Design Agile Tour 2010 Luxembourg Lou Schwartz 1

2. Plan Whowe are? Whatisusability? How to ensure the usability of a software? User Centered Design in agile projects 2

3. Plan Whowe are? Whatisusability? How to ensure the usability of a software? User CenteredDesign in agile projects 3

4. France Luxembourg UsabilityProfessionals’ Association Local chapter of UPA http://www.upassoc.org 46 local chapters 3055 members in 57 countries Objectives of FLUPA Promoting usability of HCI Increase public awareness of user centered design and ergonomics approach Lead a network of professionals Members with various profiles Psychologists, ergonomists, designers, software engineers and developers, communication specialists … Professionals, administration, researchers, students, … 4

5. France Luxembourg UsabilityProfessionals’ Association 3 units Luxembourg, Grenoble, Paris 5

7. 17/11 Grenoble – Breakfast: usability and video games

8. xx/12 Lux – Breakfast: mock-up design

9. xx/01 Paris – Breakfast: tactile interfaces3 units Luxembourg, Grenoble, Paris Organization of events Breakfast around a theme, World Usability Day, barbecues, … 6

10. France Luxembourg UsabilityProfessionals’ Association 3 units Luxembourg, Grenoble, Paris Organization of events Breakfast around a theme, World Usability Day, barbecues, … Communication Web site www.flupa.eu Forum http://forum.flupa.eu/phpbb/ Twitter http://twitter.com/assoFlupa Newsletter … 7

11. Plan Whowe are? Whatisusability? How to ensure the usability of a software? User Centered Design in agile projects 8

12. 9 WhatisErgonomics? Science of designing user interactions

13. 10 Whyergonomics? Ensures the usability Following the logic of users Fulfilling performance, efficiency criteria Understanding the user's capabilities and limits http://www.cadfanatic.com/2009/08/solidworks-usability-testing/

14. 11 Whyergonomics? Ensures the usability Following the logic of users Fulfilling performance, efficiency criteria Understanding the user's capabilities and limits To avoid accidents/incidents http://www.cadfanatic.com/2009/08/solidworks-usability-testing/

15. Whatisusability? Official definition (ISO 9241-11:1998) “The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use” Effectiveness Efficiency Satisfaction 12

16. Plan Whowe are? Whatisusability? How to ensure the usability of a software? User Centered Design in agile projects 13

19. Comprehension of users needs and users tasks

20. Develop only what is useful to be supported by the tool

21. Development by iterations

22. Multidisciplinary14

24. Evaluation by an expert

25. Questionnaires

26. Interviews

27. Card sorting

28. Personas

29. Focus groups

30. …15 Understand and specify context of use Specify needs of users and objectives of organization Evaluation of design / requirements Propose design or develop software The system covers the users and organization requirements

31. Plan Whowe are? Whatisusability? How to ensure the usability of a software? User Centered Design in agile projects 16

32. UCD vs Agility ?Compatibilities 17 17

33. UCD vs Agility ?Impediments 18

34. How to do agile UCD ? The proposal of adaption the most frequently cited are Imply one or more usability expert(s) in your team Imply all actors in the team meetings Stand up meetings, specifications, demonstrations, … Sometimes it is proposed to add interfaces design meetings 19

35. How to do agile UCD ? Keep iterative cycle Work in parallel but in the same team With one sprint of timing delay Or in the same sprint, cutting the sprint into 3 phases Redefine artefacts of work 20

36. How to do agile UCD ? Keep iterative cycle Work in parallel but in the same team With one sprint of timing delay Or in the same sprint, cutting the sprint into 3 phases Redefine artefacts of work 21

37. How to do agile UCD ? Adapt usability methods to the agile context Simplify Use only methods usable in agile Change the granularity of usability investigations Change the reporting of usability investigations Possibility to dedicate an epic to the review of the homogeneity Use the cycle 0 for usability investigations 22

38. Some good references UCD Don’t Make Me Thinkby Steve Krug (ISBN-10: 0789723107) UPA http://www.upassoc.org/usability_resources/ Agile and UCD Jean-Claude Grosjean’s Weblog http://www.qualitystreet.fr/ Coaching Agile, Experience Utilisateur, Tests Logiciels et Ergonomie IHM Miller, Lynn. Case Study of Customer Input For a Successful Product, Proceedings of the Agile 2005 conference. http://agileproductdesign.com/useful_papers/miller_customer_input_in_agile_projects.pdf Sy, Desiree. Adapting Usability Investigations for Agile User-Centered Design., Journal of Usability Studies, Volume 2, Issue 3, May 2007, pp. 112-132 http://www.upassoc.org/upa_publications/jus/2007may/agile-ucd.html Schwartz, L. and al., Comment concilier agilité et conception centrée utilisateurs dans un projet de développement?, IHM’09, http://portal.acm.org/citation.cfm?id=1629881# Guide d’intégration de CCU à SCRUM (in French, not yet validated) http://pyxis-tech.com/fr/expertise/guide-dintegration-de-ccu-a-scrum 23

40. 17 Nov, Grenoble – Breakfast: usability and video games

41. December, Lux – Breakfast: mock-up design

42. January, Paris – Breakfast: tactile interfacesContacts Web site www.flupa.eu Forum http://forum.flupa.eu/ Twitter @assoFlupa 24