7. Aggregating content repositories lower the obstacles:
Positive effects from technology investments
Search process takes too long -56%
Poor search functionality -52%
Separated search applications -44%
Don’t know where to look -33%
9. Not enough investment in staff
Dissatisfied users
3 FTEs or more
in team
2 FTEs or less
in team
No team
10. Decreasing efforts in analysing and acting on user behaviour:
Lacking a holistic approach
2015 47%
2012 59%
Search Analytics
2015 50%
2012 59%
User Feedback
Process
11. Limited engagement in information management activities:
Lacking a holistic approach
No content life-cycle process 49%
No metadata standard 46%
No taxonomies 39%
13. New success factors related to staff investments
Aggregating content repositories +48%
Involving business stakeholders +20%
Cross-organisational
Search Responsible
Information
Quality Responsible
Metadata standard +19%
Taxonomy +17%
Content life-cycle Mgm Process +13%