1. BILL PAYMENT
TERMINAL
COMBI

2. Current Scenario
Growing bouquet of
services
Increasing number of
Customers
Increased Competition
The customer has choice of
options
Rising Wage Bills, Shrinking
Operating Margins

3. Increasing Consumer Sophistication…
Quick to accept technology
Customers need on Demand service
Convenience of location, time and ease
Self-service transactions are 75% cheaper than
teller transactions
Increasing need for security, privacy and non-
obtrusive services
Need for targeted communication
Pressure for 24x7 services
Current Scenario

4. COMBI is designed to automate most
routine transactions. These kiosks are
designed to provide consistent service levels
across the retail outlets resulting in:
 Increased customer satisfaction
 Reduced customer churn
 Extended corporate brand image
 Reduced wait times for handling product
information
 Improved service levels across all
outlets
Bill Payment Terminal

5. Services Available
Service Provisioning:
Activation of roaming facility, ISD facility, etc
Bill Enquiry and Payment:
Enquiries for outstanding bills and payment of utility, rental and mobile
bills
Media Manager Feature:
Streaming of advertisements on screens and generation of location and
time-based advertisements, programmable to individual kiosks
Content Download:
Downloads of games, ring tones, screen savers and wallpapers
Video Help Desk:
In-built camera enables customer support at the call center using one to
one video conferencing
Customer Satisfaction Survey/ Product Promotions:
Interactive tools, survey forms and digital promotions to augment
marketing efforts
Prepaid PIN Services:
Automated kiosks enable the purchase of prepaid and top-up vouchers
for multi-vendor services at the same Kiosk

6. Benefits
BENEFITS FOR CUSTOMERS
 24 x 7 customer self-service
 Increased customer satisfaction
 Personalized bill payment experience
 No frustrating queues or human interaction
 Printed acknowledgement receipt
BENEFITS FOR INSTITUTIONS
 Secured lockable safe to collect cheques / cash
 Direct savings in terms of manpower
 Reduced data entry and increased accuracy
 Significant reduction in teller enquiries
 Comprehensive MIS reports
 Conveys a tech savvy image of the institution
 Increased selling opportunities

7. Applications
 Electronic Bill Presentment and Payments
using cash, card or cheques
 E-Top Up or prepaid recharge of cell phones
 E-Ticketing Kiosks

8. Locals Partners
 AES Sonel
 MTN
 Orange
 CAMTEL
 BICEC
 Afriland First Bank
 Camerounaise Des Eaux (CDE)

9. Key Partner with international references

10. E-mail: f.djimgou@bgbsolution.com, a.doudjo@bgbsolution.com
Tel.: (+237) 79501490 / 96484274
Thank You !