Health Care IT Maturity Model

1. HealthCare Maturity Model: Business Perspective
Maturity Stages from: <1%
Healthcare Summit 2005,
~3% ~1% Service -Based
NOV 2005, Dave Garets and
Mike Davis – HIMSS
~20% Rationalized Pooled
~75% Centralized Standardized capabilities
Analytics, p 9. Consolidate
Basic Centralized Standard
to fewer
Limited Capabilities processes
Capability
Efficiencies Business Agility
Objectives: Managed Simplified
React
Quality of Care Care Delivered as Coordination Condition Extended Care Optimized Care
available Care delivery Pathways Pathway Pathway
Day-To-Day Care
Day- To- Separate Coordinated Integrated Optimized Value Added
Delivery services, minimal Supporting Service Planning Service Planning Support
integration Services
Multi-disciplinary
Multi- Individual Referenced Patient Care Shared SME at your
approach to
diagnosis diagnosis Teams Knowledge shoulder : 1
patient care
touch
People knowing Cross- Standardized Collated Extended patient
Patient Information
people departmental process Patient-centric and clinic
Sharing
sharing information information analytics
Emergency Supply Assessed and Categorized Service Situational
Response constrained scheduled efficiency Effectiveness Leadership
1

2. Healthcare Maturity Model: Technology Perspective
Re-Architect
Re- Service-Oriented
Service-
Objective Infrastructure Integration
Basic
Informal or Managed and Service Level Service
Governance Repeatable
Ad-hoc controlled Governed Leadership
Shared
Data Data Pervasive, reliable Information-rich
Linked Data standardized
Repositories Information Analytics
information
Internally Extended Open
Highly Integrated
Applications Isolated Systems Process Diagnostic Architecture
Systems
Integrated Systems Integration
Technology Centralized Rationalized Economized Service Level Business Agility
2

3. ISS Services Roadmap for HealthCare:
Business Perspective
<1%
~3% ~1% Service -Based
~20% Rationalized Pooled
~75% Centralized Standardized capabilities
Consolidate
Basic Centralized Standard
to fewer
Limited Capabilities processes
Capability
Efficiencies Business Agility
Objectives: Managed Simplified
React
Quality of Care Care Delivered as Coordination Condition Extended Care Optimized Care
available Care delivery Pathways Pathway Pathway
Community
Tele-care and
Day-To-Day Care
Day- To- Separate Coordinated Maximizing
Integrated Optimized Value Added
Tele-consult
Delivery services, minimal Supporting Patient Clinical
Service Planning Service Planning Support
integration Services Throughput Drug
Automatic
Multi-disciplinary
Multi- Safety Clinical
Individual Referenced Patient Care Shared Clinical
SME at your
approach to Infrastructure Collaboration Monitoring
diagnosis diagnosis Teams Knowledge shoulder : 1
patient care Readiness
touch
Community
People knowing Cross- Standardized Managing the
Collated Extended patient
Patient
Patient Information Community Practice
people departmental process Patient-centric collaboration
and clinic
Sharing Practice
sharing information information analytics
Clinical
Emergency Supply Assessed and Readiness
Categorized Service Drug control Situational
and
Response constrained scheduled efficiency optimisation (supply chain)
Effectiveness Leadership
3

4. ISS Services Roadmap for HealthCare:
Technology Perspective …
Re-Architect
Re- Service-Oriented
Service-
Objective Infrastructure Integration
Basic
Automatic
Informal or Managed and Service Level Service
Clinical
Governance Repeatable
Maximizing
Ad-hoc controlled Governed Leadership
Monitoring
Patient Clinical
Throughput Collaboration
Shared Community Drug Control
Data Pervasive Reliable Information Rich
Data repositories Linked Data standardized Patient
Information Analytics
and
Clinical information collaboration
Clinical Drug Practice optimisation
Internally Safety Extended
Readiness Open
Managing the Highly Integrated
Applications Isolated systems Process Diagnostic (supply chain)
Architecture
Community PracticeSystems
Integrated Systems Community Integration
Tele-care and
Technology Centralized Rationalized Economized Tele-consult
Service Level Business Agility
Infrastructure Readiness
4