V49 erwin isla-chapter5-top10questions

Saúde e medicina Negócios Educação

1. ______is based on difference between what customer gets & what he/she gives for the different choices. ,[object Object],[object Object],[object Object],[object Object],[object Object]

2. ______ enables companies to provide excellent real-time customer service through effective use of individual account information. ,[object Object],[object Object],[object Object],[object Object],[object Object]

3. The following are tools used in monitoring customer satisfaction EXCEPT ,[object Object],[object Object],[object Object],[object Object],[object Object]

4. The following can be said about quality EXCEPT ,[object Object],[object Object],[object Object],[object Object],[object Object]

5. Which of the following is TRUE? ,[object Object],[object Object],[object Object],[object Object],[object Object]

6. Which of the following is TRUE? ,[object Object],[object Object],[object Object],[object Object],[object Object]

7. Mercury Drug uses “Suki Card” to keep customers. This is an example of? ,[object Object],[object Object],[object Object],[object Object],[object Object]

8. Tricare Hospitel providing healthcare services with hotel-like amenities is an example of? ,[object Object],[object Object],[object Object],[object Object],[object Object]

9. At Belo’s, patients are always greeted by courteous receptionists and offered beverages. This is an example of? ,[object Object],[object Object],[object Object],[object Object],[object Object]

10. Asian Eye Institute is one of the most visited eye center in the country because doctors are Harvard trained. This is an example of? ,[object Object],[object Object],[object Object],[object Object],[object Object]

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