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Quality Management An executive overview
Overview Agenda ,[object Object],[object Object],[object Object],[object Object]
Business rationalization ,[object Object],[object Object],[object Object]
Competitive Risks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Management Principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Focus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Leadership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Involvement of people ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Concepts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Model Input from supplier value adding activity value adding activity Output to next process Output to next process East Penn Mfg Organization ABC Company Inc
Process Concepts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Management Supplier ABC co Customer Processes
Process Structure ABC Mfg Processes Activities Tasks Control  Level Work  Level
Relationship between processes,  functions and departments Functions Processes Processes Processes Customer Needs Satisfied Customers $$$ Depts Depts Depts
Earmarks of process deficiencies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Relationship of processes to quality management ,[object Object],[object Object],[object Object]
Systems approach to management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Continual Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Factual approach to decision making ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Costs of poor quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mutually beneficial supplier relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Management Responsibility ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Management Commitment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Policy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Responsibility, Authority and Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Management Review ,[object Object],[object Object],[object Object],[object Object],[object Object]
Provision of Resources ,[object Object],[object Object],[object Object],[object Object]
Personnel ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Infrastructure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Work Environment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Business Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Business Plan contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
General management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sales Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Product & pricing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Infrastructure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Operational Performance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Personnel ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality & Environmental management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Financial Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Performance indicators
Performance indicators ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Performance indicators ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Performance indicators ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Performance indicators ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Performance indicators ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Performance indicators ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Performance indicators ,[object Object],[object Object],[object Object]

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Iso9001executive

Notas do Editor

  1. This presentation covers at the executive and managerial level, the requirements defined in ISO 9001:2000. The clauses of the standard are: 0. Introduction 1. Scope 2. Normative Reference 3. Terms and Definitions 4. Quality Management System 5. Management Responsibility 6. Resource Management 7. Product Realization 8. Measurement, Analysis, and Improvement _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________