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Seven Trends and their Ramifications
October 9, 2009
2. 7 7
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7 Seven Consumer
Trends and their
Ramifications
VII
16. we want to do business
with a person,
not an institution.
18. learn social media protocol
put a face, not a logo at the forefront
tap into employee enthusiasm
21. know what mode your consumer is in
be creative and engaging
take your content to your customer
27. give people flexibility to apply judgement
build a better user experience into everything
surprise people when they least expect it