This document discusses techniques for managing differences and turning them into creative solutions. It introduces the Pinch Theory, which outlines stages of tension that arise from disrupted shared expectations. It also discusses polarity management principles, such as acknowledging both sides of an issue rather than taking positions. The document provides examples of polarities and suggests managing them by understanding the potential upsides and downsides of each position. Finally, it introduces the Three Worlds model to illustrate how people can interpret the same actions differently based on their own perspectives and histories.
3. Polarity Management:
How to Turn Differences of
Opinion into Creative Solutions
and a Stronger Team
From Barry Johnson’s Polarity Management.
Used with permission.
10. The Three Worlds
Bridging the Gap
Dr John J. Scherer
Adapted by John Scherer in 1985 from 'The Interpersonal
Gap' theory by John Wallen, 1960, and from the concept
and experience of 'Percept Language' from John and
Joyce Weir, 1968.