T-Systems Company Presentation English

T-Systems.
Enabler of connected life and work.

Company presentation.
T-Systems International GmbH.

CONTENTS.

1. Deutsche Telekom.
2. T-Systems.
3. Our solutions.
4. Our core competencies.

Deutsche Telekom – our vision.

“We want to be an international
market leader when it comes to
connected life and work.”
René Obermann, CEO, Deutsche Telekom AG

Deutsche Telekom.
Partner for connected life and work.
Deutsche Telekom delivers one-stop services and solutions:
for all customer communications needs – at home, on the move and at work.

T-Mobile Telekom T-Systems

T-Mobile offers cell-phone solutions The Telekom subsidiaries provide products and services for the fixed network, T-Systems delivers ICT solutions for
in the Netherlands, Austria, the mobile communications, the Internet and IPTV in Europe. major corporations and public-
Czech Republic and the USA. sector organizations worldwide.

T-Systems International GmbH 2011 5

Deutsche Telekom.
Facts and figures.

We make the right connections. We run our business responsibly. We think ahead.

Deutsche Telekom – an international market leader for connected life and work.


Deutsche Telekom.
Facts and figures.

We make the right connections. We run our business responsibly. We think ahead.
 Market position. No. 1 on German  Eco-friendliness. Driving force for  Innovation and cooperation.
market (phone, mobile, IT) sustainable climate protection Member of over 50 international
 International. Presence in over 50 through the development of committees and more than 150
energy-efficient ICT solutions, both work groups
countries worldwide
for ourselves and our customers  Deutsche Telekom Laboratories.
 Revenues. €62.4 billion, more The company operates an R&D
than 50% generated outside  CSR. €100 million provided by
Deutsche Telekom Foundation for center affiliated to the Technical
Germany University of Berlin where 125 staff
improving German education
 Employees. 248,500 worldwide, and 65 researchers from all over
system. the world work in the field of IT and
more than 50% outside Germany 11,000 trainees and apprentices,
Customers/connections. Over telecommunications
 the largest number of any
180 million (broadband Internet, organization in Germany.  Deutsche Telekom Laboratories
phone, mobile) at Ben Gurion University.
Performs research into security
solutions for telecommunications
networks

Deutsche Telekom – an international market leader for connected life and work.


T-Systems – our mission.

“We're shaping the future of a
connected business world and
society. And we are creating
added value for our customers,
employees and investors
through innovative ICT
solutions.”
Reinhard Clemens,
CEO of T-Systems and Member of Deutsche
Telekom Board of Management

T-Systems. Our strategy for an increasingly connected
business world.
Energy Healthcare Connected Car Media Distribution

INNOVATE Fix

Dynamic Net- Sustainability &
Mobile Enterprise Corporate
Centric Sourcing
Responsibility
TRANSFORM Fix
Security &
Collaboration
Governance

+ From 2011
+ 2010 Increase
+ 2009 Profitable profitability
FIX 2008 Streamline & Fix growth

Restructure execute


T-Systems. Becoming the leading ICT provider – through expertise
and growth.

Textbox

T-Systems
foundation


T-Systems – Deutsche Telekom’s subsidiary for major corporations.
A global player with global resources.

Focus: Market position:
No. 1 ICT provider in Germany
Large corporations, multi- No. 1 ICT provider for systems
national companies, public- integration in Germany
sector and healthcare No. 1 ICT provider for the
International presence: organizations automotive industry in
Offices in over 20 Western Europe
countries, global delivery Employees:
capability Approx. 47,600
(25,100 in Germany,
22,500 outside Germany)
Revenues: (2010 figures)
€9.1 billion

(2010 figures)


The challenges for companies and public-sector organizations are
changing fast.

Dependency Web 2.0
Economic on export Aging
crisis

Virtualization
Social media Ecology
networks

Mass Urbanization
customization State
Portfolio Mobility
consolidation intervention


Based on these challenges, we have established five core beliefs.

Dependency
Web 2.0 Aging
on export
Economic
crisis Social media Virtualization
networks Ecology
Mass Portfolio Mobility Urbanization State
customization consolidation intervention

DYNAMIC COLLABORATION MOBILE SECURITY & SUSTAINABILITY &
NET-CENTRIC ENTERPRISE GOVERNANCE CORPORATE
SOURCING RESPONSIBILITY
T-Systems delivers T-Systems enables T-Systems ensures T-Systems provides T-Systems takes
flexible ICT sourcing companies to work employees can effective solutions for corporate social
solutions and pricing across enterprise access their data data security and responsibility
models for dynamic boundaries and anytime, anyplace and governance seriously
markets geographical borders from any device


Our ICT portfolio is based on our core beliefs.

PORTFOLIO TODAY PORTFOLIO TOMORROW
Growth Auto/MI Telco Public TT&L Trade Finance Health Utility
Verticals/ Product Life Products & E-Government Road Advanced Claims Clinical Unbundling ICT@Car UnifiedCom- E-Health
Industries Cycle
Management
Services Charging &
Telematics
POS Insurance Services
Health
munica-tion
& Collabo-
ration
Our goals:
 transparency: T-Systems meets
Supply Chain Network & Homeland Aviation & Retail Core Finance Core Health Smart Smart Secure XaaS –
Management Processes Security & Logistics Systems Systems Insurance Metering Energy Mobility Everything
Defense Services as a Service

Sales & Customer Telematic Process & E-Govern- Mobile
market requirements with its
After Sales Centric
Solutions
Services
for Health
Service
Platform
ment Enterprise
Applications consistent services and
Embedded
Systems
Billing Future
Workplace
solutions offerings
Process & Technology
 standardization: Predefined
Efficiency Consulting
solution modules enable cost-
Horizontal Enterprise Enterprise Business Interactive Testing Application
effective implementation
Applications &
 flexibility: Modular delivery
Resource Content Intelligence & Web Media & Services Management
Transformational Planning Management CRM Business &
Outsourcing PortalServices Modernization

IT Infrastructure & Mobile
Applications
Managed Service Desk Application Standard Customer- Unified components (Lego principle)
HOT TOPICS
ensure the necessary flexibility
Workplace Workplace Services Operations for Application Specific Collaboration
Operations Services Services SAP® Operations Application & Messaging
Solutions Operations Green ICT
IT Security
Services
Archiving &
Data
Availability
Managed
Document
Services
Data Center
Infrastructure
Services
Hosting
Services
Industrialized
Hosting
Services
Midrange
Hosting
Services
Mainframe Cloud Computing
despite standardization
Platforms Platforms Platforms

TC Infrastructure & Corporate Corporate Advanced Ethernet VPN IP-VPN Network Managed Mobile Transformational Outsourcing
Applications Voice Video Network Security Inhouse Voice
Operations Services Services
IT Industrialization
Installation & Inhouse Direct Internet Standard
Maintenance Infrastructure Network Access & Voice
Services Links Bundles
Costs

SIZE MATTERS SKILL MATTERS ITC AS A DIFFERENTIATOR


Dynamic Net-centric Sourcing – demand-driven ICT.

DYNAMIC
NET-CENTRIC
SOURCING

T-Systems delivers flexible
ICTsourcing solutions and
pricing models for dynamic
markets.
 bandwidth and access
 renting versus buying
 flexibility and scalability as key
factors for ICT sourcing and
pricing

The benefit: resources are
delivered dynamically and you
only pay for what you use


Dynamic Net-centric Sourcing – demand-driven ICT.

DYNAMIC
NET-CENTRIC
SOURCING
Product Life Products & E-Government Road Advanced Claims Clinical Unbundling
Cycle Services Charging & POS Insurance Services
Management Telematics Health
The solution for our
customer DAK.
Supply Chain Network & Homeland Aviation & Retail Core Finance Core Health Smart
Management Processes Security & Logistics Systems Systems Insurance Metering
Defense Services

Sales & Customer Telematic  call center on the Internet –
After Sales Centric Solutions Services
for Health integrating all employees into
Embedded Billing customer-service processes
Systems
 automatic call forwarding
 greater flexibility: 900 sites and

around 14,000 employees no
Enterprise
Resource
Planning
Enterprise
Content
Management
Business
Intelligence &
CRM
Interactive Web
Media & Business
Portal services
Testing
Services
Application
Management
& Modernization
longer require a dedicated
Mobile Managed Service Desk Application Standard Customer- Unified
telecommunications system
 dynamic platform supports
Workplace Workplace Services Operations for Application Specific Collaboration &
Services Services SAP® Solutions Operations Application Messaging
Operations

IT Security Archiving & Data Managed Data Center Hosting Services Hosting Services Hosting Services growth
Services Availability Document Infrastructure Industrialized Midrange Mainframe
Services Services Platforms (X86) Platforms Platforms

Corporate Voice Corporate Advanced Ethernet VPN IP-VPN Network Managed Mobile
Video Network Security Inhouse Voice
Services Services



Collaboration – cross-border working.

COLLABORATION

We enable companies to work
across enterprise boundaries
and geographical borders.
 new possibilities for
collaboration thanks to Web 2.0
and increased globalization
 within the company, across
enterprise boundaries, and
mass collaboration

The benefit: anytime
collaboration with customers,
business partners and suppliers
independent of role and
hierarchy


Collaboration – cross-border working.

COLLABORATION

The solution for a Spanish
regional government.
Defense Services

Sales & Customer Telematic  the largest region in Spain,
for Health various organizations with over
Embedded Billing 20,000 employees
Systems
 standardized index and email
system
 unified communications system
Enterprise Enterprise Business Interactive Web Testing Application
 centralized management of
Resource Content Intelligence & Media & Business Services Management
Planning Management CRM Portal services & Modernization

Mobile Managed Service Desk Application Standard Customer- Unified mobile devices
Workplace Workplace Services Operations for Application Specific Collaboration &
 tight integration of existing
Operations

IT Security
Services
Archiving & Data
Availability
Managed
Document
Data Center
Infrastructure
Hosting Services
Industrialized
Hosting Services
Midrange
Hosting Services
Mainframe
telecommunications systems

Services Services



Mobile Enterprise – anytime, anywhere access to data.

MOBILE
ENTERPRISE

T-Systems ensures employees
can access their data anytime,
anyplace and from any device.
 role-based access to data and
applications
 secure Internet connections

The benefit: increased
productivity for mobile workers


Mobile Enterprise – anytime, anywhere access to data.

MOBILE
ENTERPRISE

Product Life Products & E-Government Road Advanced Claims Clinical Unbundling ICT@Car Unified E-Health
Cycle Services Charging & POS Insurance Services Communi-
cation &
The solution for our customer
Collaboration

Teba.
Supply Chain Network & Homeland Aviation & Retail Core Finance Core Health Smart Smart Secure XaaS –
Management Processes Security & Logistics Systems Systems Insurance Metering Energy Mobility Everything
as a Service
Defense Services

Sales & Customer Telematic Process & E-Govern- Mobile
Mobile
 leading manufacturer of
window blinds and shades
After Sales Centric Solutions Services Service ment Enterprise
Enterprise
Platform Applications
Applications
for Health

Embedded
Systems
Billing Future
Workplace  support for sales staff via
mobile CRM, sales experts
have on-the-move access to
relevant customer details, such
Enterprise
Resource
Enterprise
Content
Business
Intelligence &
Interactive Web
Media & Business
Testing
Services
Application
Management
as terms and conditions,
revenues, orders, returns and
Mobile
Workplace
Managed
Workplace
Service Desk
Services
Application
Operations for
Standard
Application
Customer-
Specific
Unified
Collaboration &
Green ICT
assembly instructions

 automated flow of information
Operations
Cloud Computing
IT Security Archiving & Data Managed Data Center Hosting Services Hosting Services Hosting Services
Services Availability Document
Services
Infrastructure
Services
Industrialized
Platforms (X86)
Midrange
Platforms
Mainframe
Platforms between field staff and
Transformational Outsourcing
headquarters via Blackberry
Services Services IT Industrialization



Security & Governance – effective data security.

SECURITY &
GOVERNANCE

T-Systems provides effective
solutions for data security and
governance.
 effective data security is
essential for businesses and
public-sector organizations to
collaborate globally

The benefit: end-to-end security
concepts encompassing all
relevant issues from the devices
deployed to information
management


Security & Governance – effective data security.

SECURITY &
GOVERNANCE

The solution for our customer
EADS.
Defense Services

Sales & Customer Telematic  compliance with strict security
for Health regulations for rapid, secure
Embedded Billing development within
Systems
international high-tech projects
 secure transfer of data
 variable access rights for
Enterprise
Resource
Planning
Enterprise
Content
Management
Business
Intelligence &
CRM
Interactive Web
Media & Business
Portal services
Testing
Services
Application
Management
& Modernization
employees, with registration
processes tailored to individual
Workplace
Services
Workplace
Services
Services Operations for
SAP® Solutions
Application
Operations
Specific
Application
Collaboration &
Messaging needs and roles
Operations

IT Security Archiving & Data Managed Data Center Hosting Services Hosting Services Hosting Services  multi-level security based on
enterprise-wide public key
Services Availability Document Infrastructure Industrialized Midrange Mainframe

Corporate Voice Corporate
Video
Advanced
Network
Ethernet VPN IP-VPN Network
Security
Managed
Inhouse
Mobile
Voice
infrastructure
Services Services



Sustainability & Corporate Responsibility – good corporate
citizenship.
SUSTAINABILITY &
CORPORATE
RESPONSIBILITY

T-Systems takes corporate
social responsibility seriously
– both for ourselves and for our
customers.
 healthcare and education for
everyone – without breaking
the bank
 reducing greenhouse-gas
emissions and safeguarding
the energy supply
 environmental issues are key to
business

The benefit: good corporate
citizenship leads to lasting
business success


Sustainability & Corporate Responsibility – good corporate
citizenship.
SUSTAINABILITY &
CORPORATE
RESPONSIBILITY
Our solution for TWF, the
Friedrichshafen region‘s local
Defense Services
utility.
Sales & Customer Telematic

 installation of electronic meters
for Health

Embedded Billing
for power and gas in private
Systems
households
 data is sent to the central
platform via GPRS or DSL
Enterprise
Resource
Enterprise
Content
Business
Intelligence &
Interactive Web
Media & Bus.
Testing
Services
Application
Management
broadband and supplied to the
providers
Workplace
Services
Workplace
Services
Services Operations for
SAP® Solutions
Application
Operations
Specific
Application
Collaboration &
Messaging  consumption data is made
IT Security Archiving & Data Managed Data Center Hosting Services
Operations

Hosting Services Hosting Services
available to households via a
Services Availability Document
Services
Infrastructure
Services
Industrialized
Platforms (X86)
Midrange
Platforms
Mainframe
Platforms personalized Internet portal
Services Services



T-Systems – what we offer.

Global delivery capability. Scalable platforms.

 approx. 1.8 million managed desktops worldwide  > 3,264,000 named SAP users
 approx. 120,000 sqm of data center > 19,980,000 SAPS
 199 MPLS PoPs worldwide  58,900 open systems servers
 follow-the-sun customer network management  116,700 MIPS
via network operation centers in the USA, Singapore, the  hosted messaging platforms: one of the world‘s
UK, and Germany largest Lotus Domino solutions with over 840,000
 help-desk support in 28 languages (2,301 service desk mail boxes (Notes and Exchange)
agents)
 WAN management for over 2,000 networks


T-Systems – what we offer.

Industry-specific expertise. Off-shore resources. ICT expertise.

 expert advice for market leaders  3,100 full-time employees in near  integration of IT and telecommuni-
across a wide range of industries and off-shore data centers cations: ICT delivery management,
 market leader in Europe for the  40,000 full-time employees in end-to-end monitoring, processes
automotive industry systems integration through in line with SLAs and ITIL
 no.2 in Europe for Cognizant  customer-specific pricing models,
telecommunications  no.1 for systems integration on e.g. price per desktop, per LAN
the German market port
 dynamic services with flexible up
and down scaling
 mobile Internet, infotainment and
customized apps in the car
 no.1 on the ICT market in Germany


T-Systems accelerates innovation through its international
research network.

Open innovations (sources). Telekom Venture

 worldwide systematic identification,
development and implementation of
new ideas
 collaboration with universities and
research institutions
 future-oriented partner management
(co-innovation)
 customer requirements and pain
points
 participation in standardization and
similar bodies
 involvement in industry associations
 market trends
 analysts
 Deutsche Telekom Labs (R&D-
projects focussing on time-to-market
of less than three years) >
knowledge-transfer projects


Innovation at T-Systems. We focus on intelligent networks for
long-term growth and new business models.
Energy Healthcare
 Today‘s decentralized  Life expectancy is
power-generation increasing by three
models increasingly months every year, and
require cutting-edge ICT half of today‘s newborns
systems and electronics. will live to be 102.
 Smart Grids not only  Cutting-edge ICT solu-
carry energy but also tions can help optimize
data from multiple power medical and related
generators & consumers. administrative processes.

Connected Car Media Distribution
 There are currently 49  The world is moving
million cars in Germany towards a gigabit society
alone, and the global with an unquenchable
figure is set to exceed appetite for computing
1 bn in 2010. and storage capacity.
 New online services and  Experts expect global data
customizable apps mean traffic to increase
people can access their exponentially.
data while on the road.


T-Systems Company Presentation English

T-Systems Company Presentation English

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