22. Techniques for Reducing Resistance to Change Exhibit 7.4 TECHNIQUE WHEN USED Education and When resistance is due to misinformation communication Participation When resisters have the expertise to make a contribution Facilitation and When resisters are fearful and anxiety-ridden support Negotiation Necessary when resistance comes from a powerful group Manipulation When a powerful group’s cooperation and an endorsement is is needed Coercion When a powerful group’s endorsement is needed
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29. Change, Dilbert Style Exhibit 7.5 Source: DILBERT reprinted by permission of United Feature Syndicate, Inc.