19. Both! General Policies apply to everyone Can I login to my personal profiles during the work day? What is permissible to say about my company, mangers or co-workers? Can I talk about my employers products and services personally?
32. Organizational Social Media Presence Policy How will the companies branded social media accounts be used: Twitter Profile Facebook Page Company blog, etc.
33. Social Media @ Work Essentials Encourage use of social networks at work, such as recruiting, business development, etc.
41. Employee Education Programs Engaging Online: What ALL Employees Need to KnowWhat to Do When Customer Support Goes Social Disclosure: Know when to BE THE COMPANY or not!
I think the best "policy" is to hire smart people, give them the right coaching and training, set the correct culture around customer interaction, and then punish those who misbehave.Read more: http://blog.hubspot.com/blog/tabid/6307/bid/6156/Why-a-Social-Media-Policy-Is-Stupid.aspx#ixzz1TVBEN500
Digital Marketing:Key ConsiderationsSocial media jurisprudence revolves around 4 fundamental values that apply to all industry sectors and substantive disciplines:1.Transparency (disclosing “material connections”);2.Accuracy (communicating truthful information);3.Honesty (avoiding misleading or deceptive communications); and4.Respect (recognizing the personal or property rights of others).Advertising and marketing;Intellectual property;Defamation; andPrivacy and publicity.Litigation and negative PR from social media campaigns or employee uses of social media result from a failure to recognize one or more of these values.