14. What is Customer Experience
Design?
Diagnostic-where are you now
Current Customer Experience/
Journey
Insight: What we need to fix
Improvement Plan- how we
implement
14
15. Why?
Improve the Customer Experience
Save Money by
Eliminating wasted
communications
Save time by
automating
Triggers
Build relevancy
And enhance
Customer loyalty
15
16. Undecided on your customer
experience direction ?
Contact us for help
• Darcy Bevelacqua
• Success Works
• darcybeve@yahoo.com
•
917 520-0261
www.success-works.com
Darcy Bevelacqua
Darcybeve@Yahoo.com
www.linkedin/in/darcybev
917 520-0261