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ITM 309 Change Management and Outsourcing Dr. Frederick Rodammer Michigan State University Eli Broad College of Business [email_address] December 1, 2008
Today’s Learning Objectives ,[object Object],[object Object],[object Object],[object Object]
OPENING CASE QUESTIONS Change at Toyota ,[object Object],[object Object],[object Object]
WHAT IS CHANGE MANAGEMENT? ,[object Object],[object Object],[object Object]
Preparing for Change ,[object Object],[object Object],[object Object],[object Object]
End User Resistance and Involvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
POSITIVELY VIEWED CHANGE ,[object Object],[object Object],[object Object],[object Object],High Low Confidence Public Checking Out Private Checking Out Informed Optimism Informed Pessimism Informed Doubt Uniformed Optimism Hopeful Realism Time
NEGATIVELY VIEWED CHANGE ,[object Object],[object Object],[object Object],Time Resistance Past Orientation Future Orientation Immobilization Denial Anger Bargaining Depression Exploration Acceptance
Change Management ,[object Object],[object Object],[object Object],[object Object]
Change Management Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OUTSOURCING ,[object Object]
OUTSOURCING
OUTSOURCING ,[object Object]
THE OUTSOURCING PHENOMENON ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
OUTSOURCING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TEAMS, PARTNERSHIPS, AND ALLIANCES ,[object Object],[object Object],[object Object]
Outsourcing Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
THE CHALLENGES OF OUTSOURCING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FUTURE OUTSOURCING TRENDS ,[object Object],[object Object],[object Object],[object Object]
ITM 309 Homework ,[object Object],[object Object],[object Object]

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Lecture Slides 12 01 08

  • 1. ITM 309 Change Management and Outsourcing Dr. Frederick Rodammer Michigan State University Eli Broad College of Business [email_address] December 1, 2008
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