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ebinar
                                   NEXT PRACTICES




Tiffani Frey
Craft, Creative Marketing
www.craftcreativemarketing.com
@tiffanifrey
 Goals

                             Agenda, Pt 1




                                                      BEFORE THE WEBINAR
                                                                            Promotion

                                                                            Registration Form

                                                                            Confirmation

                                                                            Reminders

                                                                            The Presentation

                                                                            Handouts

                                                                            Practice



©2012 Tiffani Frey   www.craftcreativemarketing.com
trade
     VALUE
                                                      for
     TIME


©2012 Tiffani Frey   www.craftcreativemarketing.com
DELIVER


                                                      on your
          PROMISE


©2012 Tiffani Frey   www.craftcreativemarketing.com
keep it
                                                      MOVING




©2012 Tiffani Frey   www.craftcreativemarketing.com
answer every
 QUESTION


©2012 Tiffani Frey   www.craftcreativemarketing.com
BEFORE THE WEBINAR




                                          set your
                                                         GOALS
©2012 Tiffani Frey      www.craftcreativemarketing.com
goals are
                              tangible numbers
                                                      that can be measured
                                                                reported on
                                                                    tracked
                                                                  improved




©2012 Tiffani Frey   www.craftcreativemarketing.com
RFQs|SALES|ATTENDEES|SATISFACTION|DEMOS




©2012 Tiffani Frey   www.craftcreativemarketing.com
GoToWebinar reports on
                                                      Number of attendees
                                                                              Attendance rate
                                                            Attentiveness
                                                                              Poll response rate
                                                      Survey response rate
                                                                              Duration
                                                            Interest rating

©2012 Tiffani Frey   www.craftcreativemarketing.com
PROMOTION
      BEFORE THE WEBINAR




©2012 Tiffani Frey         www.craftcreativemarketing.com
touches
   3 weeks
   2 weeks
   1 week
   1 day

©2012 Tiffani Frey   www.craftcreativemarketing.com
The closer you get to the webinar,
          the more urgent your messaging should get.




©2012 Tiffani Frey   www.craftcreativemarketing.com
Advertising
                                                      Social media
                                                                     Email
                                                             Mail
                                                                     Website
                                                      Associations
                                                                     Industry
                                                                     publications

©2012 Tiffani Frey   www.craftcreativemarketing.com
BEFORE THE WEBINAR

                                                      REGISTRATION
                                                      REGISTRATION
©2012 Tiffani Frey   www.craftcreativemarketing.com
Ask the QUESTIONS
                       that let you see
                     your attendees




©2012 Tiffani Frey   www.craftcreativemarketing.com
Ask the QUESTIONS
                         that get you
                     information you can use



       How did you hear about this webinar?
       On a scale of 1-5 (5 being highest), rate your
       familiarity with company/product.
       Would you like to receive our newsletter?
       What is your biggest challenge in terms of X?
       What product do you currently use/are considering?
©2012 Tiffani Frey   www.craftcreativemarketing.com
BEFORE THE WEBINAR

                                                            EMAILS




©2012 Tiffani Frey   www.craftcreativemarketing.com
Confirmations
                                              System
                                        requirements

                         Outlook reminder

                 Customize message




©2012 Tiffani Frey   www.craftcreativemarketing.com
Reminders
                                                                  1 week, 1 day, 1 hour

                                                                  Include link to
                                                                  download handouts

                                                                  Customize message

                                                                  Send personal email

©2012 Tiffani Frey   www.craftcreativemarketing.com
Hello! I hope you're as excited as I am for tonight's
       webinar, “Webinar Next Practices.“

       Bring your most challenging questions; I'm here to
       help!

       Attached is a worksheet I've put together to help you
       take notes and remember the most important parts of
       my presentation. I suggest you print it out and have it
       ready to go when we start.

       I'll see you online in about an hour!
©2012 Tiffani Frey   www.craftcreativemarketing.com
BEFORE THE WEBINAR
                                                      PRESENTATION
                                                            DESIGN
©2012 Tiffani Frey   www.craftcreativemarketing.com
one thought
                                                      per slide
©2012 Tiffani Frey   www.craftcreativemarketing.com
2:1 ratio
©2012 Tiffani Frey   www.craftcreativemarketing.com
2:1 ratio
©2012 Tiffani Frey   www.craftcreativemarketing.com
100pt
        50pt
        40pt
        30pt
        20pt
        10pt




©2012 Tiffani Frey   www.craftcreativemarketing.com
7 6 5 4 3 2 1
©2012 Tiffani Frey   www.craftcreativemarketing.com
                                                      No man’s land
NO
                                                        video or
                                                      animation




©2012 Tiffani Frey   www.craftcreativemarketing.com
PPTS
          is your
                      friend




©2012 Tiffani Frey   www.craftcreativemarketing.com
BEFORE THE WEBINAR


                                                      HANDOUTS
©2012 Tiffani Frey   www.craftcreativemarketing.com
Variety of




                                                                   Worksheet
                                                      questions


                           Important points


                                                      Keepsake


©2012 Tiffani Frey   www.craftcreativemarketing.com
Summary




                                                      Takeaway
                                                                 Contact info


                                                                 Slides?


©2012 Tiffani Frey   www.craftcreativemarketing.com
BEFORE THE WEBINAR
                            PRACTICE




©2012 Tiffani Frey          www.craftcreativemarketing.com
Get to know GoToWebinar
                                                                 Recording
                                                                              Launching polls
                                                        Hand raise function
                                                                              Questions/chat
                                                       Changing presenters
                                                                              Drawing tools
                                                      Sharing mouse control

©2012 Tiffani Frey   www.craftcreativemarketing.com
Practice until you can
            do it in your sleep




©2012 Tiffani Frey   www.craftcreativemarketing.com
hank you
       Tiffani Frey
       Craft, Creative Marketing
       www.craftcreativemarketing.com
       @tiffanifrey
©2012 Tiffani Frey   www.craftcreativemarketing.com

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Webinar Next Practices

  • 1. ebinar NEXT PRACTICES Tiffani Frey Craft, Creative Marketing www.craftcreativemarketing.com @tiffanifrey
  • 2.  Goals Agenda, Pt 1 BEFORE THE WEBINAR  Promotion  Registration Form  Confirmation  Reminders  The Presentation  Handouts  Practice ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 3. trade VALUE for TIME ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 4. DELIVER on your PROMISE ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 5. keep it MOVING ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 6. answer every QUESTION ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 7. BEFORE THE WEBINAR set your GOALS ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 8. goals are tangible numbers that can be measured reported on tracked improved ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 10. GoToWebinar reports on Number of attendees Attendance rate Attentiveness Poll response rate Survey response rate Duration Interest rating ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 11. PROMOTION BEFORE THE WEBINAR ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 12. touches 3 weeks 2 weeks 1 week 1 day ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 13. The closer you get to the webinar, the more urgent your messaging should get. ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 14. Advertising Social media Email Mail Website Associations Industry publications ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 15. BEFORE THE WEBINAR REGISTRATION REGISTRATION ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 16. Ask the QUESTIONS that let you see your attendees ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 17. Ask the QUESTIONS that get you information you can use How did you hear about this webinar? On a scale of 1-5 (5 being highest), rate your familiarity with company/product. Would you like to receive our newsletter? What is your biggest challenge in terms of X? What product do you currently use/are considering? ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 18. BEFORE THE WEBINAR EMAILS ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 19. Confirmations System requirements Outlook reminder Customize message ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 20. Reminders 1 week, 1 day, 1 hour Include link to download handouts Customize message Send personal email ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 21. Hello! I hope you're as excited as I am for tonight's webinar, “Webinar Next Practices.“ Bring your most challenging questions; I'm here to help! Attached is a worksheet I've put together to help you take notes and remember the most important parts of my presentation. I suggest you print it out and have it ready to go when we start. I'll see you online in about an hour! ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 22. BEFORE THE WEBINAR PRESENTATION DESIGN ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 23. one thought per slide ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 24. 2:1 ratio ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 25. 2:1 ratio ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 26. 100pt 50pt 40pt 30pt 20pt 10pt ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 27. 7 6 5 4 3 2 1 ©2012 Tiffani Frey www.craftcreativemarketing.com No man’s land
  • 28. NO video or animation ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 29. PPTS is your friend ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 30. BEFORE THE WEBINAR HANDOUTS ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 31. Variety of Worksheet questions Important points Keepsake ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 32. Summary Takeaway Contact info Slides? ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 33. BEFORE THE WEBINAR PRACTICE ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 34. Get to know GoToWebinar Recording Launching polls Hand raise function Questions/chat Changing presenters Drawing tools Sharing mouse control ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 35. Practice until you can do it in your sleep ©2012 Tiffani Frey www.craftcreativemarketing.com
  • 36. hank you Tiffani Frey Craft, Creative Marketing www.craftcreativemarketing.com @tiffanifrey ©2012 Tiffani Frey www.craftcreativemarketing.com