FedEx Delivers

Fed Ex Delivers Mark Baun, Lauren Lipari, Jason Lewis, Alex Cohen-Smith, David Staples, Brian Maina, Alex Kaplan, Matthew Hudson, Lindsay Campbell

Innovating and Outperforming the Competition ,[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],Innovating and Outperforming the Competition

Innovative Journey of FedEx ,[object Object],[object Object],[object Object],[object Object]

Growth of FedEx During this Innovation Journey ,[object Object],[object Object],[object Object],[object Object]

Notable Innovations ,[object Object],[object Object],[object Object],[object Object]

Needs for Creativity and Innovation Figure 3.1 Page 42 Employees’ Perspective Need An inherent need to develop and unleash one’s natural creative potential through self- expression Results Realized When Need Fulfilled Making a difference through creative contributions A Natural, mutually supportive relationship. Businesses’ Perspective Need Creative thinking and innovation at all levels of the organization in order to stay ahead of the competition Results Realized When Need Fulfilled A thriving Innovation Culture

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Why Organizations Do Not Innovate

Five Dimensions of Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],Figure 4.7 Page 79 Engaged People Growing People Secure People Collaborative People Committed People

How to Engage your Employees ,[object Object],[object Object],[object Object],[object Object]

Sharing is Caring ,[object Object],[object Object],[object Object],[object Object]

Service Quality Indicator (SQI) ,[object Object],[object Object],[object Object],[object Object]

Knowledge Base ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Creativity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Create a Secure Environment for Expression and Acceptance of Creative Idea ,[object Object],[object Object],[object Object],[object Object]

Create a Secure Environment for Expression and Acceptance of Creative Idea ,[object Object],Career Self People Self Actualizing (Spiritual) Self Leisure Self Figure 7.2 Page 145

Encourage Collaborative Development of Creative Ideas ,[object Object],[object Object],[object Object],[object Object]

Practical Ideas for Encouraging Collaboration ,[object Object],[object Object],[object Object],[object Object]

Tap Employees' Commitment for Successful Implementation of the Developed Ideas ,[object Object],[object Object],[object Object],[object Object],[object Object],Implementation Step Acceptance Step People Planning Implementation People Developing The Raw, Creative Idea Figure 9.2 Page 181 More Ideas More Ideas Raw, Creative Ideas The Three Step Innovation Process

FedEx Delivers

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