3. ECM Drivers When you consider your document and records management projects and priorities, what is the most significant business driver for your organization? (Choose two) Compliance is more significant in larger orgs. But cost and efficiency still highest N=585
5. Content Chaos How confident are you, that if challenged, your organization could demonstrate that your electronic information (excluding emails) is accurate, accessible, and trustworthy? 42% not confident N=585
6. Content Chaos How confident are you that emails related to documenting commitments and obligations made by you and your staff are recorded, complete, and retrievable? 56% not confident N=585
8. Adoption Levels How would you best characterize your organization’s experience with Document Management (DM), Records Management (RM) and Enterprise Content Management (ECM)? 16% have true ECM capability. 29% heading that way. (Last year was 12% and 28% resp.) N=586
10. Adoption Levels What would you say is the biggest single factor that has triggered your organization to plan for/implement a new ECM system now? Content chaos is biggest trigger. Then system consolidation. N=143 new or replace
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