“Why can’t they just figure it out on their own?” “What is taking him so long?!” “Why does she keep talking about stuff she doesn’t know about?” “Why can’t we ever have a productive team meeting?” In the typical workplace, there are a wide range of personality types, all trying to accomplish the same thing but having very different ways of doing it. We often label others as “control freaks” or “fly by the seat of her pants” types, sometimes using even less flattering terminology. Underneath those behaviors is a core personality trait – being introverted or extroverted – that informs whether we prefer to have lots of space or be rapid fire. So many business challenges have their roots in poor communication. This seminar will close the communication gap between the introverts and extroverts in your business, which opens up everyone to greater productivity and profitability. (PS: Don’t be surprised if you learn some things that help with your personal relationships, too!) Presented by Beth Buelow, a professional speaker and certified coach who speaks fluent introvert.

1. The Verity Experience Speaker Series
October 23, 2012
Beth Buelow, ACC, CPC
The Introvert Entrepreneur
Chatty Cathys &
Quiet Keiths:
Bridging the Communication Gap

2. www.TheIntrovertEntrepreneur.com

3. What’s Your
IQ*?
(use #2 pencils only, please)
* Introvert Quotient

4. What’s Your IQ*?
* Introvert Quotient
1. This psychologist coined the term “introvert” in the
1920s:
a) Ivan Pavlov
b) Sigmund Freud
c) B.F. Skinner
d) Carl Jung
e) None of the above

5. What’s Your IQ*?
* Introvert Quotient
1. This psychologist coined the term “introvert” in the
1920s:
a) Ivan Pavlov
b) Sigmund Freud
c) B.F. Skinner
d)  Carl Jung
e) None of the above

6. What’s Your IQ*?
* Introvert Quotient
2. The general US population is roughly
a) 25% innie, 75% outtie
b) 10% innie, 90% outtie
c) 60% innie, 40% outtie
d) 50% innie, 50% outtie

7. What’s Your IQ*?
* Introvert Quotient
2. The general US population is roughly
a) 25% innie, 75% outtie
b) 10% innie, 90% outtie
c) 60% innie, 40% outtie
d)  50% innie, 50% outtie

8. What’s Your IQ*?
* Introvert Quotient
3. Introverts are:
a) Shy
b) Antisocial
c) Party Poopers
d) Energized by solitude
e) Serial killers in waiting
f) All of the above
g) None of the above

9. What’s Your IQ*?
* Introvert Quotient
3. Introverts are:
a) Shy
b) Antisocial
c) Party Poopers
d)  Energized by solitude
e) Serial killers in waiting
f) All of the above
g) None of the above

10. How would you
describe yourself?
Introverted or
Extroverted?

11. www.TheIntrovertEntrepreneur.com

12. Introvert
≠
Shy

14. www.TheIntrovertEntrepreneur.com

15. A Few
Disclaimers…

17. www.TheIntrovertEntrepreneur.com
Closing the
Communication Gap:
Stuff to
Understand

18. www.TheIntrovertEntrepreneur.com
Introverts do best with
space and quiet
to gather and process their thoughts;
extroverts enjoy
stimulating group work.
1

19. www.TheIntrovertEntrepreneur.com
In general, introverts like to
listen,
extroverts like to
talk.
2

20. www.TheIntrovertEntrepreneur.com
In most situations, introverts
process internally,
and extroverts externally.
3

22. www.TheIntrovertEntrepreneur.com
Know that extroverts prefer
face-to-face, verbal
communication,
while introverts tend to prefer
written communication.
4

23. Extroverts tend to be
outwardly expressive and
easier to read;
Introverts appear to be more
measured and reserved.
www.TheIntrovertEntrepreneur.com
5

24. www.TheIntrovertEntrepreneur.com
Closing the
Communication Gap:
Stuff to Do

25. www.TheIntrovertEntrepreneur.com
Set clear expectations and
measures of success.
(PS: and be thoughtful about PDA)
1

26. www.TheIntrovertEntrepreneur.com
Give everyone (esp. innies)
permission to share ideas that are
imperfect and
incomplete.
2

27. www.TheIntrovertEntrepreneur.com
Keep meetings
on topic and
on time.
3

28. www.TheIntrovertEntrepreneur.com
Silence
is golden.
4

29. www.TheIntrovertEntrepreneur.com

30. www.TheIntrovertEntrepreneur.com
Trust
your process.
5

31. Resources

34. Thank You!
Beth Buelow, ACC, CPC
Professional Speaker, Certified Coach, Author
TheIntrovertEntrepreneur.co
m